Manuals / Samsung / Mobile Devices / Mobile Device

Samsung SM-G357FZAZPHE, SM-G357FZWZXEO Data stored in the device has been lost, Troubleshooting

Models: SM-G357FZWZCAC SM-G357FZWZCOS SM-G357FZWZTMH SM-G357FZWZORX SM-G357FZAZORS SM-G357FZWZTMT SM-G357FZWZITV SM-G357FZAZEUR SM-G357FZAZBOG

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Troubleshooting

Data stored in the device has been lost

Always make backup copies of all important data stored in the device. Otherwise, you cannot restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in the device.

A small gap appears around the outside of the device case

•This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur.

•Over time, friction between parts may cause this gap to expand slightly.

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Samsung SM-G357FZAZPHE Data stored in the device has been lost, A small gap appears around the outside of the device case

Contents

User Manual SM-G357FZTable of Contents Read me first Getting startedBasics Network connectivityUseful apps and features Connecting with other devicesSettings AccessibilityTroubleshooting Table of ContentsRead me first Instructional icons Read me firstWarning situations that could cause injury to yourself or others Note notes, usage tips, or additional informationPackage contents Getting startedDevice layout Getting startedPower VolumeButtons ButtonGetting started Using the SIM or USIM card and batteryInstalling the SIM or USIM card and battery Getting started 2 Insert the SIM or USIM card with the gold-coloured contacts facing downwardsRemoving the SIM or USIM card and battery Use only Samsung-approved back covers and accessories with the deviceRemove the back cover. Pull out the battery Getting startedCharging the battery Getting startedReducing the battery consumption Getting startedGetting started Using a memory cardInstalling a memory card →Settings →Storage →Unmount SD card Removing the memory cardFormatting the memory card → Erase everythingTurning the device on and off Getting startedLocking and unlocking the screen Getting startedTapping Using the touch screenBasics Tapping and holding DraggingDouble-tapping BasicsBasics FlickingSpreading and pinching Basics Home screen layoutHome screen Home screen options BasicsBasics Apps screenAn app Screen indicators Basics Indicator iconsIcon Meaning Using the notifications panel Notifications panelBasics Icon MeaningUsing the quick setting buttons BasicsInstalling or uninstalling apps Opening appsSamsung GALAXY Apps Closing an appInstalling apps Uninstalling or disabling appsPlay Store Managing appsEntering text Keyboard layoutEnabling apps BasicsUsing additional keyboard functions Changing the keyboard typeChanging the input language Changing the keyboard layoutBasics Screen captureCopying and pasting Basics My FilesAbout My Files Viewing files BasicsBasics Power saving featureUltra power saving mode Basics To add an app to the Home screen, tap and select an appWi-Fi Adding Wi-Fi networksNetwork connectivity Mobile dataUsing the mobile hotspot On the Apps screen, tap Settings →Tethering and Mobile hotspotTethering and Mobile hotspot About tethering and mobile hotspotsUsing USB tethering Using Bluetooth tetheringTick Bluetooth tethering Tick USB tetheringInternet Browsing webpagesAccess additional options Read an article in reading modeNetwork connectivity Setting the homepageManaging the webpage history Personalising Managing the Home and Apps screensManaging the Home screen Adding itemsManaging the Apps screen Managing foldersManaging panels Changing the sorting methodSetting wallpaper and ringtones Setting wallpaperChanging ringtones Moving itemsPassword Changing the screen lock methodPattern PersonalisingUsing backup accounts Using Samsung Smart SwitchUsing Smart Switch with computers Transferring data from your previous deviceSetting up accounts Using Samsung KiesAdding accounts Removing accountsMaking calls from call logs or contacts list PhoneMaking calls Making calls from the favourites list Number predictionSpeed dial numbers Making an international call→ Call →Set up call reject messages → Receiving callsAnswering a call Rejecting a callPhone Options during callsDuring a voice call During a video call PhoneContacts Adding contactsMoving contacts from other devices Creating contacts manuallyManaging contacts Editing a contactManaging groups Deleting a contactImporting and exporting contacts Searching for contactsAdding shortcuts for contacts to the Home screen Tap →Add shortcut to home screenMessages & email MessagesSending messages Access additional optionsMessages & email Viewing incoming messagesSending scheduled messages Setting up email accounts EmailManaging messages Messages & emailMessages & email Accessing additional optionsSending emails Reading emails Delete the message Access additional options Open attachmentsMessages & email options Forward the message Reply to all recipientsTaking photos or recording videos CameraBasic shooting Launching Camera on the locked screen Reorganising camera shortcutsCamera Camera etiquetteShooting modes AutoBeauty face Best photoCamera settings PanoramaSports NightCamera Location tag Set the device to attach the location tag to the photoViewing content on the device GalleryViewing photos or videos Access additional options. Delete the imageOn the Apps screen, tap Gallery →, and then select a sorting method Changing the sorting methodGallery Editing photos GalleryMultimedia VideoPlaying videos Sharing or deleting videosStarting S Planner Useful apps and featuresS Planner Useful apps and features Creating events or tasksCalculator Syncing events and tasks with your accountsDeleting events or tasks Sharing events or tasksAlarm Setting alarmsStopping alarms Deleting alarmsTimer World clockStopwatch Creating clocksMemo Composing memosSearching for memos Adding and managing categoriesRadio Listening to the FM radioAccessing additional options Useful apps and featuresUseful apps and features Scanning radio stationsAdding stations to the favourites list Voice Recorder Recording voice memosPlaying voice memos Useful apps and featuresGoogle apps Managing voice memosRenaming voice memos ChromeGoogle Settings Google MailGoogle Google+Play Games Play Movies & TVPlay Music Play NewsstandConnecting with other devices BluetoothAbout Bluetooth Pairing with other Bluetooth devices Connecting with other devicesSending and receiving data Sending an imageWi-Fi Direct Unpairing Bluetooth devicesAbout Wi-Fi Direct Connecting to other devicesEnding the device connection Connecting with other devicesTap →Wi-Fi Direct Sending and receiving dataConnecting with other devices Using the NFC featureAbout NFC Connecting with other devices Making a purchase with the NFC featureSending data Connecting to a printer Printing contentMobile printing Adding printer plug-insDevice & data manager Upgrading the deviceUpgrading over the air Upgrading with Samsung KiesConnecting as a media device Transferring files between the device and a computerDevice & data manager device MTPConnecting with Samsung Kies Tap Backup and reset and tick Back up my dataBacking up and restoring data Device & data managerPerforming a data reset Device & data managerSettings About SettingsWIRELESS AND NETWORKS Wi-FiBluetooth Setting Network notificationWi-Fi Direct SettingsSettings Flight modeData usage Default messaging app DEVICEMore networks Lock screenSound DisplayWallpaper SettingsSettings Screen modeNotification panel Additional settings CallAnswering/ending calls Ringtones and keypad tonesBattery StorageApplication manager Ultra power saving modePERSONAL LocationSecurity SettingsDefault Set up SIM card lockLanguage and input LanguageSamsung keyboard Google voice typingKeyboard swipe SettingsVoice search Text-to-speech optionsPointer speed SettingsBackup and reset ACCOUNTSSYSTEM Add accountAccessibility PrintingAbout device SettingsAccessibility About AccessibilityUsing the Home button to open accessibility menus AccessibilityOn the Apps screen, tap Settings →Accessibility →TalkBack Voice feedback TalkBackControlling the screen with finger gestures AccessibilityAccessibility Configuring finger gesture settingsConfiguring settings for vertical gestures Configuring settings for shortcut gestures AccessibilityThe following features are available Back button Return to the previous screenChanging reading units by using the local contextual menu Changing reading units using two-part vertical gesturesChanging reading units AccessibilityPausing TalkBack Using the quick navigation featureAdding and managing image labels AccessibilityConfiguring settings for TalkBack AccessibilityReading passwords aloud AccessibilitySetting text-to-speech features Entering text using the keyboardEntering additional characters AccessibilityEditing text AccessibilityChanging the input language To change the input language, tapOn the Apps screen, tap Settings →Accessibility →Font size Changing the font sizeMagnifying the screen Reversing the display coloursSetting flash notification Caption settingsAdjusting the sound balance Turning off all soundsSetting tap and hold delay options On the Apps screen, tap Settings →Accessibility →Interaction controlMono audio Interaction controlUsing single tap mode Viewing accessibility servicesAnswering or ending calls AccessibilityUsing other useful features AccessibilityYour device does not turn on TroubleshootingYour device displays network or service error messages Your device freezes or has fatal errors TroubleshootingThe touch screen responds slowly or improperly Calls are not connectedThe battery icon is empty The battery does not charge properly For Samsung-approved chargersThe battery depletes faster than when first purchased Sound echoes during a callError messages appear when launching the camera Error messages appear when opening multimedia filesYour device is hot to the touch Photo quality is poorer than the previewTroubleshooting Another Bluetooth device is not locatedYour device cannot find your current location Troubleshooting Data stored in the device has been lostA small gap appears around the outside of the device case Copyright Trademarks