Manuals / Samsung / Mobile Devices / Mobile Device

Samsung SM-G901FZDADTM, SM-G901FZKACOS Data stored on the device has been lost, Troubleshooting

Models: SM-G901FZBADTM

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Troubleshooting

Data stored on the device has been lost

Always make backup copies of all important data stored on the device. Otherwise, you cannot restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored on the device.

A small gap appears around the outside of the device case

•This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur.

•Over time, friction between parts may cause this gap to expand slightly.

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Samsung SM-G901FZDADTM Data stored on the device has been lost, A small gap appears around the outside of the device case

Contents

SM-G901F User ManualMotions & usability features Table of ContentsRead me first Getting started BasicsTable of Contents Voice featuresPhone ContactsConnecting with other devices SafetySettings MultimediaTable of Contents AccessibilityTroubleshooting Read me first Read me first Instructional iconsWarning situations that could cause injury to yourself or others Note notes, usage tips, or additional informationDevice layout Getting startedGetting started Maintaining water and dust resistanceButtons PowerButton FunctionVolume Package contentsPress to adjust the device volume ButtonFunctionGetting started Installing the SIM or USIM card and batteryGetting started 3 Insert the batteryUse only Samsung-approved back covers and accessories with the device Removing the SIM or USIM card and batteryRemove the back cover Pull out the battery Getting startedGetting started Charging the batteryGetting started Connect the USB cable to the USB power adaptorGetting started Reducing the battery consumptionGetting started Inserting a memory cardGetting started Removing the memory cardFormatting the memory card Getting started Turning the device on and offHolding the device Getting started Locking and unlocking the deviceTapping Using the touch screenBasics Dragging Tapping and holdingDouble-tapping BasicsBasics FlickingSpreading and pinching Basics Indicator iconsIcon Meaning Using the notifications panel Notifications and quick setting panelsBasics Icon Meaningmore detailed settings Launch S Finder Adjust the brightness Using the quick setting panelLaunch Settings View all quick setting buttons BasicsBasics Home and Apps screensHome screen Basics Using My MagazineHome screen options An app Screen indicators Apps screenAccess additional options BasicsInstalling apps Installing or uninstalling appsOpening apps Samsung GALAXY AppsPlay Store Uninstalling or disabling appsDownloading suggested apps Managing appsEntering text Setting input languagesEnabling apps BasicsBasics Using additional keyboard functionsChanging the keyboard layout Basics Copying and pastingBasics Using the power saving featurePower saving mode Basics Accessing help informationPersonalising Switching to easy modeManaging the Home and Apps screens Managing the Home screenCreating a folder Moving and removing an itemManaging panels PersonalisingHiding apps Managing the Apps screenMoving items Creating foldersPattern Changing the screen lock methodFingerprint PersonalisingPassword Setting wallpaperOn the Apps screen, tap Settings →Sounds and notifications Changing ringtonesMoving contacts using Samsung Smart Switch Setting up accountsUsing Smart Switch Mobile Moving contacts from other devices to your devicePersonalising Moving contacts using Samsung KiesUsing Smart Switch with computers Network connectivity Connecting to a mobile networkConnecting to a Wi-Fi network Activating Wi-Fi Passpoint Adding Wi-Fi networksForgetting Wi-Fi networks Network connectivityNetwork connectivity Using Download boosterUsing Smart network switch Using the mobile hotspot Tethering devices and using mobile hotspotsBefore using this feature About tethering and mobile hotspotsUsing Bluetooth tethering Using USB tetheringOn the Apps screen, tap Settings →Tethering and Mobile hotspot Tick Bluetooth tetheringAir browse Motions & usability featuresControl motions Smart alert Motions & usability featuresDirect call Placing palm on screen Mute/PauseTurning device over Motions & usability featuresSmart pause Palm swipe to capture→ Screenshots folder Motions & usability featuresMulti window Air viewAbout Multi window Launching Multi windowMotions & usability features Creating a Multi window combinationUsing Multi window options Adjusting the window sizeMotions & usability features Switch locations between Multi window appsMotions & usability features Rearranging apps on the Multi window trayMotions & usability features ToolboxMotions & usability features One-handed operationReturn to the Home screen Adjust the volume Enlarge or reduce the screen sizeMotions & usability features Increasing touch screen sensitivityManaging shortcuts to contacts or apps Making calls PhonePhone Making calls from call logs or contact listsMaking calls from the favourites list Speed dial numbers Number predictionMaking an international call Tap KeypadAnswering a call Receiving callsRejecting a call Missed callsDuring a voice call During a callDuring a video call PhoneAdding contacts ContactsManaging contacts Moving contacts from other devicesDeleting a contact Searching for contactsSharing a contact ContactsSending messages Messages & emailMessages Sending scheduled messages Viewing incoming messagesAdding contacts to the priority list Messages & emailEmail Setting up email accountsSending messages Sending scheduled messagesMessages & email Google MailReading messages Taking photos or videos CameraAbout taking photos or videos Camera etiquetteCamera Viewing photos or videosUsing selective focus mode Using the HDR Rich tone effectCamera Without effectCamera Before using this modeCamera Using the shooting modeLaunching Camera on the locked screen About shot & more mode Using shot & more modeTap MODE →Shot & more CameraTap MODE →Shot & more Drama shotCamera Camera Using dual camera modeAbout virtual tour mode Using virtual tour modeTap MODE →Virtual tour CameraCamera Viewing photosCamera Using the zoom featureApplying filter effects Camera Using remote viewfinder modeTap →Remote viewfinder Configuring settings Changing Camera settingsReorganising camera shortcuts CameraGallery Viewing content on the deviceLaunch Camera Access additional options Images and videos Search for images or videos3 Select an option Viewing content stored on other devicesGallery Using studio mode Modifying content on the deviceEditing images GalleryGallery Editing videosTap →Studio →Video clip studio Tap Select a save option and tap SAVE GalleryInternet Internet & SNSBrowsing webpages Read an article using ReaderHangouts ChromeChatON Chatting with buddiesAbout S Health S Health featuresS Health S Health Starting S HealthS Health Customising the S Health main screenS Health Using S Health menus→ Help S Health Measuring steps takenTap →Pedometer Starting to exercise Recording exercise informationTap →Exercise S HealthExercise type S HealthS Health Using the coaching feature while exercising in running modeAbout the coaching feature Select your heart rate monitor from the detected devices list S HealthWear the heart rate monitor On the Exercise main screen, tap →SCAN S Health SET WORKOUT GOAL →Training goal8 Set the exercise intensity and tap NEXT S HealthS Health Recording food intakeS Health Using the additional menusTap →Partner apps Setting the language Voice featuresUsing S Voice S VoiceCorrecting unwanted voice commands Changing the wake-up commandVoice features Tap →Settings →Voice wake-up →Set wake-up commandRecording voice memos Voice RecorderSaving files with contextual tags Voice featuresPlaying voice memos Using the bookmarks listManaging voice memos Renaming voice memosCar mode Voice SearchAbout car mode Before using this modeStarting car mode Tap →Settings →Register Car →Add carRegistering a vehicle Voice featuresActivating car mode automatically Tap →Settings →Registered PlacesAdding shortcuts to frequently-visited places Voice featuresVoice features Using car mode menusSend messages Get directionsNavigating to a preset destination Using the navigation featureNavigating to a destination Say “Navigation” or tap NavigationMusic MultimediaPlaying music Adjust the volumeAccessing music on a nearby device Accessing music on a registered devicePlaying music stored on other devices MultimediaMultimedia VideoPlaying videos Accessing a video on a nearby device Accessing a video on a registered deviceYouTube Playing videos stored on other devicesGoogle+ FlipboardPhotos MultimediaPlay Music Play GamesPlay Newsstand MultimediaFor better fingerprint recognition SecurityFinger Scanner Security On the Apps screen, tap Settings →Finger Scanner →Fingerprint managerRegistering fingerprints Verifying the Samsung account password Changing the alternative passwordManaging registered fingerprints Unlocking the screen with fingerprintsHiding content Using fingerprints for purchases via PayPalTick FIDO Ready support and PayPal, and then tap INSTALL Private modeSecurity Viewing hidden content→ Move to Private Emergency mode SafetyAbout emergency mode Activating emergency modeDeactivating emergency mode SafetySending help messages Setting help messagesAbout sending help messages Adding primary contactsAbout severe weather notification Geo News Severe weather notification Geo NewsReceiving notifications Pop-up notificationsSafety Using the geo news widgetAccess additional options Current locationUtilities Searching for contentS Finder Managing the search historyStarting S Planner S PlannerCreating events or tasks UtilitiesUtilities Syncing events and tasks with your accountsSelect an item Select a calendar to use or sync with Enter a title Attach a map showing the location of the eventDeleting events or tasks CalculatorSharing events or tasks DELETESetting alarms AlarmStopping alarms Deleting alarmsDrive TimerDropbox StopwatchUtilities GoogleTap Turn on Camera Upload Utilities Kids ModeKids mode home screen Use this app to create a drawing with a pen, a brush, and more UtilitiesUtilities Kids mode play areaParental control Maps MagnifierSearching for locations Getting directions for a destinationAdding and managing categories MemoComposing memos Searching for memosAbout My Files My FilesViewing files Searching for files or foldersBefore using this feature About NFCConnecting with other devices Connecting with other devices Using the NFC featureMaking a purchase with the NFC feature About Bluetooth BluetoothSending data Connecting with other devicesSending and receiving data Pairing with other Bluetooth devicesSending an image Before using this featureReceiving an image Unpairing Bluetooth devicesTap Unpair Connecting with other devicesSending data S BeamBefore using this feature Connecting with other devicesQuick Connect Connecting to other devicesAbout Quick connect Before using this featureConnecting to a TV Sharing contentDeactivating the Quick connect feature Re-searching for devicesConnecting with other devices Joining Group PlayBefore using this feature Connecting with other devices Exploring computersBefore using this feature Smart Remote Before using this appAbout Smart Remote Connecting to a TVConnecting with other devices Using the device as a remote controlSetting programme reminders Watching TV using the deviceTap JUST FOR YOU, TV SHOWS, MOVIES, or SPORTS Tap REMIND MEConnecting with other devices Screen MirroringAbout Screen Mirroring Stopping viewing the content Viewing content on a TVBefore using this feature Connecting with other devicesConnecting to a printer Using the mobile printing featurePrinting content Before using this featureUpgrading the device Device & data managerUpgrading over the air Upgrading with Samsung KiesTransferring files between the device and a computer Connecting as a media deviceDevice & data manager device MTPUsing a Google account Connecting with Samsung KiesTap Backup and reset and tick Back up my data Backing up and restoring dataUsing a Samsung account Performing a data resetTap Backup and reset →Factory data reset Tap RESET DEVICE →ERASE EVERYTHINGAbout Settings SettingsQUICK SETTINGS Wi-FiSetting Wi-Fi sleep policy BluetoothSetting Network notification Wi-Fi DirectFlight mode Tethering and Mobile hotspotData usage SettingsLocation Default messaging appMore networks Mobile networksNearby devices CONNECT AND SHAREPrinting SettingsScreen Mirroring SOUND AND DISPLAYSounds and notifications DisplaySettings LED indicatorScreen mode Lock screen WallpaperMulti window SettingsToolbox Notification panelOne-handed operation SettingsPERSONALISATION AccessibilityEasy mode Private modeFinger Scanner MOTIONMotions and gestures SettingsBackup and reset USER AND BACKUPAir view AccountsSYSTEM DefaultLanguage and input LanguageText-to-speech options Google voice typingKeyboard swipe SettingsNotification readout Date and timePointer speed SettingsAccessories Safety assistanceBattery SettingsStorage Power savingSecurity SettingsSettings Set up SIM card lockDefault applications Google SettingsAPPLICATIONS HelpAccessibility AccessibilityAccessibility Using the Home button to open accessibility menusOn the Apps screen, tap Settings →Accessibility →Vision →TalkBack TalkBackAccessibility Controlling the screen with finger gesturesAccessibility Configuring finger gesture settingsConfiguring settings for vertical gestures Accessibility Configuring settings for shortcut gesturesChanging reading units using two-part vertical gestures Changing reading units by using the local contextual menuChanging reading units AccessibilityUsing the quick navigation feature Pausing TalkBack→ SETTINGS →Manage customised labels Adding and managing image labelsAccessibility Configuring settings for TalkBackAccessibility Using the device with the screen turned offUsing the rapid key input feature Setting text-to-speech features Reading passwords aloudEntering text using the keyboard AccessibilityChanging keyboard input language Entering additional charactersEditing text AccessibilityReading aloud information from documents or images Entering text by voiceChanging the input language AccessibilityUsing colour/pattern mode Using document modeOn the Apps screen, tap Settings →Accessibility →Vision →Font size Changing the font sizeMagnifying the screen Setting notification remindersReversing the display colours AccessibilitySetting flash notification Colour adjustmentTurning off all sounds AccessibilityAdjusting the sound balance Customising caption settingsSamsung caption Google captionUsing baby crying detector Using mono audioUsing auto haptic AccessibilityAccessing assistive menus Using the assistive menusUsing the cursor Displaying the assistive shortcut iconSetting tap and hold delay options Turning on the screen with the air gesture featureUsing enhanced assistive menus Editing the assistive menusAccessibility Using interaction control modeAnswering or ending calls Configuring accessibility settings Using single tap modeSaving accessibility settings in a file Importing an accessibility settings fileAccessibility Using other useful featuresYour device does not turn on TroubleshootingYour device displays network or service error messages Troubleshooting Your device freezes or has fatal errorsThe touch screen responds slowly or improperly Calls are not connectedThe battery does not charge properly For Samsung-approved chargers The battery icon is emptyThe battery depletes faster than when first purchased Sound echoes during a callError messages appear when opening multimedia files Error messages appear when launching the cameraYour device is hot to the touch Photo quality is poorer than the previewTroubleshooting Another Bluetooth device is not locatedYour device cannot find your current location Troubleshooting Data stored on the device has been lostA small gap appears around the outside of the device case Trademarks Copyright