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Samsung SM-R3810ZOAXEF Another Bluetooth device cannot locate your Gear, Calls are not connected

Models: SM-R3810ZKAXEF SM-R3810ZOAXEF SM-R3810ZKADBT SM-R3810ZAASER SM-R3810ZAATMC SM-R3810ZAAXEF

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Troubleshooting

Another Bluetooth device cannot locate your Gear

•Ensure that the Bluetooth wireless feature is activated on your Gear.

•Reset your Gear and try again.

•Ensure that your Gear and the other Bluetooth device are within the Bluetooth connection range (10 m). The distance may vary depending on the environment the devices are used in.

If the tips above do not solve the problem, contact a Samsung Service Centre.

A Bluetooth connection is not established or your Gear and the mobile device are disconnected

•Ensure that the Bluetooth feature on both devices is activated.

•Ensure there are no obstacles, such as walls or electrical equipment, between the devices.

•Ensure that the latest version of the Gear Manager application is installed on the mobile device.

•Ensure that your Gear and the other Bluetooth device are within the Bluetooth connection range (10 m). The distance may vary depending on the environment the devices are used in.

•Restart both devices and launch the Gear Manager on the mobile device again.

Calls are not connected

•Ensure that your Gear is connected to a mobile device.

•Ensure that the connected mobile device has accessed the right cellular network.

•Ensure that you have not set call barring for the phone number you are dialling on the connected mobile device.

•Ensure that you have not set call barring for the incoming phone number on the connected mobile device.

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Samsung SM-R3810ZOAXEF manual Another Bluetooth device cannot locate your Gear, Calls are not connected, Troubleshooting

Contents

SM-R381 User ManualAbout this manual About this manual Instructional iconsCopyright TrademarksApplications Table of ContentsGetting started BasicsGear Manager SettingsTroubleshooting Table of ContentsAbout Gear 2 Neo Package contentsGetting started Getting started Device layoutGear Getting started ButtonCharging dock Press and hold for more than 7 seconds to reset the GearGetting started Maintaining water and dust resistanceGetting started Charging the batteryGetting started After fully charging, disconnect the Gear from the charging dock Getting startedGetting started About using batteryWearing the Gear Getting started Replacing the strap2 Detach the end of the strap from the Gear Getting startedGetting started Getting started Turning the Gear on and offGetting started Notices for using Bluetooth Mobile device Download Gear Manager from Samsung Apps Connecting the Gear to a mobile deviceGetting started Getting started When connecting the Gear to another mobile deviceLocking and unlocking the Gear Adjusting the brightness of the displayAdjusting the volume Switching to silent modeBasics Viewing mobile device connection status and battery statusUsing the touch screen Basics Finger gesturesTapping Tapping and holdingDouble-tap on an image to zoom in a part. Double-tap again to return Double-tappingBasics Basics FlickingPinching Basics Viewing the Home screenHome screen panels View recent calls and message logs of the connected mobile device BasicsView the current date and time. You can also launch Notifications Stay up-to-date with a variety of events, such as missed calls or newBasics Using the Clock screenWhile using the Gear, press the Power button to open the Clock screen Rearranging the location of icons Editing Home screen iconsManaging panels Changing the background imageAdding shortcuts Using applicationsApps screen Rearranging applicationsUnlocking the Gear Using calling featuresSetting a PIN Securing the GearBasics During a callAnswering a call Rejecting a callChecking notifications at a later time Using notificationsChecking notifications Checking notifications immediately2 Select a notification type BasicsBasics Transferring filesUpgrading the Gear Upgrading with Gear ManagerBasics Upgrading with Samsung KiesTap Software update →Update S Voice ApplicationsApplications WatchON RemoteStarting S Voice Deleting files GalleryViewing images Playing videosApplications WeatherFind My Device Sharing filesApplications Health Management ApplicationsBefore You Start Exercising Applications Wearing the GearWhen in Doubt - Check it Out Applications Use the HR feature only for measuring your heart rateApplications PedometerCounting steps Applications Using additional featuresSleep Applications Recording sleep durationUsing additional features Applications Heart RateMeasuring heart rate In cold weather conditions ExerciseUsing additional features ApplicationsHiking Monitoring exercise informationUsing additional features ApplicationsApplications Using the coaching feature while exercising in running modeAbout the coaching feature On the Home screen, tap Exercise →Running Tap and tick Coaching ApplicationsDeleting messages MessagesReplying to a message Viewing a message on the connected mobile deviceApplications Pairing with Bluetooth headsetsMusic Player Listening to musicApplications Media ControllerApplications StopwatchContacts Applications Voice MemoRecording voice memos Playing voice memosApplications EmailChecking emails on the connected mobile device Deleting emailsLogs TimerSchedule ControlsNotifications SettingsClock WallpapersDisplay SettingsSound Privacy lock BluetoothBlocking mode Double pressSettings Reset GearProfile Gear infoLaunching Gear Manager Connecting a new GearConfiguring the Gear settings Gear ManagerClock Home screen stylerS Health WallpapersGear Manager Configuring applications settingsMy apps NotificationsGear Manager Samsung AppsTransferring voice memos from the Gear Transferring music files from the mobile device to the GearActivating the auto lock feature SettingsBackup and restore Setting the Power buttonSetting up emergency messages Using a wake-up gestureSetting a method to enter text and managing templates Answering an incoming call using a voice commandViewing the open source licence Setting up emergency contactsSetting security HelpThe touch screen responds slowly or improperly TroubleshootingYour Gear freezes or has fatal errors Your Gear does not turn onCalls are not connected Another Bluetooth device cannot locate your GearTroubleshooting Others cannot hear you speaking on a call The battery icon is emptyThe battery does not charge properly For Samsung-approved chargers The battery depletes faster than when first purchasedTroubleshooting Your Gear is hot to the touchData stored on the Gear has been lost A small gap appears around the outside of the Gear caseEnglish EU. 05/2014. Rev.1.2