Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

Password: When the device lock feature is enabled, you must enter the password you set for the device.

PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For details, contact your service provider.

Your device displays network or service error messages

When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

You cannot access some options without a subscription. Contact your service provider for more details.

Your device does not turn on

When the battery is completely discharged, your device will not turn on. Charge the battery completely before turning on the device.

The battery may not be inserted properly. Insert the battery again.

Wipe both gold-coloured contacts and insert the battery again.

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Samsung SM-T325NZWAKSA, SM-T325NZWAEGY manual Troubleshooting, Your device displays network or service error messages

SM-T325NZKAKSA, SM-T325NZWAEGY, SM-T325NZWAKSA, SM-T325NZWAXSG, SM-T325NZKAEGY specifications

The Samsung SM-T325 series, commonly referred to as the Samsung Galaxy Tab Active 2, is a robust tablet designed for those who require durability, performance, and versatility, particularly in professional environments. This device stands out due to its rugged design, which is certified with IP68 water and dust resistance, making it ideal for use in challenging conditions such as construction sites or outdoor settings.

Equipped with a 8-inch display, the tablet features a resolution of 1280 x 800 pixels, providing bright and clear visuals. The screen is not only responsive but also usable with gloves, enhancing its utility for fieldwork. The tablet boasts a military-grade durability rating (MIL-STD-810G), providing additional assurance against drops and shocks.

Powering the Galaxy Tab Active 2 is an Exynos 7870 processor combined with 3GB of RAM, which ensures smooth multitasking and efficient performance for various applications. The device comes with multiple storage options, typically offering 16GB of internal storage, expandable via a microSD card slot, allowing users to store essential files and applications without running out of space.

The SM-T325 series runs on Android, with a tailored user experience that includes Samsung's Knox security features, safeguarding data and apps against cyber threats. The tablet also includes comprehensive connectivity options, such as Wi-Fi, Bluetooth, and optional LTE for users needing constant internet access on the go.

Photography enthusiasts will appreciate the enhanced capabilities of the Samsung Galaxy Tab Active 2, which includes an 8MP rear camera and a 5MP front-facing camera. These features allow for quality image capture, video conferencing, and even barcode scanning in retail environments.

One striking aspect of the Samsung SM-T325 series is its emphasis on productivity. It supports the Samsung DeX feature, enabling users to connect the tablet to an external display and utilize a desktop-like experience, making it a versatile business tool. Additionally, the tablet is compatible with various accessories, including the rugged S Pen, which further enhances its usability for note-taking and drawing.

Overall, the Samsung Galaxy Tab Active 2 SM-T325 models cater to professionals seeking a reliable, high-performance tablet that can withstand the rigors of daily use in various environments, making it a valuable asset for businesses and industries alike.