Samsung SMX-C13RP, SMX-C14RP, SMX-C14GP, SMX-C14LP, SMX-C13LP Connecting to a computer, 124English

troubleshooting

Connecting to a computer

Symptom		Explanation/Solution
When using the videos,	•	Disconnect the USB cable from the computer and camcorder, restart the
a computer does not
		computer, then reconnect it correctly.
recognise your camcorder.
	• A video codec is needed to play the file recorded on your camcorder. Install or run
		the built-in edit software (Intelli-studio).
	• Make sure you insert the connector in the correct direction, and connect the USB
Cannot play a video clips		cable to the USB jack on your camcorder firmly.
properly on a PC.	•	Disconnect the cable from the computer and camcorder, restart the computer.
		Reconnect it properly.
	• Your computer may not have the required performance to playback a video file.
		Check the recommended computer specifications.
	• Exit the Intelli-studio application, and restart the Windows computer.
	• The built-in software on your camcorder, Intelli-studio, is not Macintosh-compliant.
Intelli-studio does not	•	Set “PC Software” to “On” in the Settings menu.
function properly.	•	According to your computer type, the Intelli-studio program may not run automati-
		cally. In this case, open the desired CD-ROM drive that has the Intelli-studio program
		in My Computer and run iStudio.exe.
	• Video playback or sound may stop temporarily depending on your computer.
The image or sound on your		The video or sound copied to your computer is not affected.
camcorder is not played on	•	If your camcorder is connected to a computer that does not support Hi-speed
your computer properly.		USB (USB2.0), the images or sound may not be played back correctly.
		The images and sound is copied to your computer is not affected.
	• Check the system requirements to play a video. ²page 97
The playback screen is	•	Exit all other applications running on the current computer.
	•	If a recorded video is played on your camcorder connected to a computer, the
paused or distorted.
		image may not play smoothly, depending on the transfer speed. Please copy the
		file to your PC, and then play it back.
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