부록appendix

Troubleshooting

PROBLEM

SOLUTION

 

Check to make sure that the camera’s Network settings

 

are appropriate.

 

Check to make sure that all network cables have been

 

connected properly.

 

If connected using DHCP, verify that the camera is able

 

to acquire dynamic IP addresses without any problem.

I can’t access the camera

If connected using a DDNS URL, verify that the MAC

from a web browser.

address has been properly entered.

 

If the camera is connected to an xDSL network, ensure

 

that Bandwidth is set to less than 600Kbps. Because xDSL

 

offers slow connection speed, setting Bandwidth high

 

results in network load and hinder network connection.

 

If the camera is connected to a router, verify that port

 

forwarding is properly configured.

 

 

 

Connected Viewers become disconnected upon any change

 

to camera or network configurations.

Viewer got disconnected

Check all network connections.

during monitoring.

If the camera is connected over an xDSL network, it’s pos-

 

sible for Viewer to disconnect under poor network condi-

 

tions.

 

 

I cannot connect to the

When you try to connect to the system using a tab browser,

the same cookie information is shared, resulting in errors when

system using a tab browser

connected. Therefore, instead of using a tab browser, open a new

of Internet Explorer 7.0.

browser window to connect to the system.

 

 

 

The camera connected to

Turn off the firewall settings on your PC and then search the camera

the network is not detected

again.

in the IP installer program.

 

 

 

 

Check whether two or more cameras are set to a single multicast

Images overlap.

address instead of different addresses. If a single address is

 

used for multiple cameras, the images may overlap.

 

 

70_ Appendix

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Samsung SNC-B2315P manual 부록appendix, Troubleshooting