Troubleshooting: Before Contacting Service Personnel

ENG

Before contacting Samsung after-sales service, perform the following simple checks.

If you cannot solve the problem using the instructions below, note the model and serial number of the television and contact your local dealer.

No sound or picture

Check that the mains lead has been connected to a wall socket.

 

Check that you have pressed the “I ” button (On/Off) and the

 

 

POWER ( ) button.

 

Check the picture contrast and brightness settings.

 

Check the volume.

 

 

 

Normal picture but no sound

Check the volume.

 

Check whether the volume MUTE ( ) button on the remote

 

 

control has been pressed.

 

 

 

No picture or black and white picture

Adjust the colour settings.

 

Check that the broadcast system selected is correct.

 

 

 

Sound and picture interference

Try to identify the electrical appliance that is affecting the television,

 

 

then move it further away.

 

Plug your television into a different mains socket.

 

 

 

Blurred or snowy picture,

Check the direction, location and connections of your aerial.

distorted sound

 

This interference is often occurs to the use of an indoor aerial.

 

 

 

Remote control malfunctions

Replace the remote control batteries.

 

Clean the upper edge of the remote control (transmission window).

 

Check the battery terminals.

 

 

 

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Samsung SP42Q2, SP43W6 manual Troubleshooting Before Contacting Service Personnel