Issues | Solutions and Explanations |
No Picture, No Video |
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The TV will not turn on. | • Make sure the AC power cord is securely plugged in to the wall outlet and the TV. |
| • Make sure the wall outlet is working. |
| • Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns |
| on, refer to “The remote control does not work” below. |
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The TV turns off automatically. | • Ensure the Sleep Timer is set to Off in the Setup menu. (P. 14) |
| • Make sure the AC power cord is plugged in securely to the wall outlet and the TV. |
| • When watching TV from an antenna or cable connection, the TV will turn off after 10 ~ 15 minutes if |
| there is no signal. |
There is no picture/video. | • Check cable connections (remove and reconnect all cables connected to the TV and external |
| devices). |
| • Set your external devices’ (Cable/Set top Box, DVD, |
| connections to the TV input. For example, if an external device’s output is HDMI, it should be |
| connected to an HDMI input on the TV. |
| • Make sure your connected devices are powered on. |
| • Be sure to select the TV’s correct source by pressing the SOURCE button on the TV remote. |
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RF(Cable/Antenna) Connection |
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The TV is not receiving all channels. | • Make sure the Antenna cable is connected securely. |
| • Please try Plug & Play (Initial setup) to add available channels to the channel list. Go to MENU - |
| Setup - Plug & Play (Initial setup) and wait for all available channels to be stored. (P. 6) |
| • Verify the Antenna is positioned correctly. |
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The picture is distorted: macroblock error | • Compression of video contents may cause picture distortion, especially with fast moving pictures |
small block, dots, pixelization | such as sports and action movies. |
| • A low signal can cause picture distortion. This is not a TV issue. |
Others |
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The picture will not display in full screen. | • HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) |
| contents. |
| • Black bars on the top and bottom will appear during movies that have aspect ratios different from |
| your TV. |
| • Adjust the picture size options on your external device or TV to full screen. |
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The remote control does not work. | • Replace the remote control batteries with the poles |
| • Clean the sensor’s transmission window on the remote. |
| • Try pointing the remote directly at the TV from 5~6 feet away. |
The cable/set top box remote control | • Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set user |
does not turn the TV on or off, or adjust | manual for the SAMSUNG TV code. |
the volume. |
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A “Mode Not Supported” message | • Check the supported resolution of the TV, and adjust the external device’s output resolution |
appears. | accordingly. Refer to the resolution settings on page 8 of this manual. |
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There is a plastic smell from the TV. | • This smell is normal and will dissipate over time. |
The TV is tilted to the side. | • Remove the base stand from the TV and reassemble it. |
There are difficulties assembling the stand | • Make sure the TV is placed on a flat surface. It is necessary to use magnetized screw driver if you |
base. | cannot remove the screws from the TV. |
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The Channel menu is greyed out. | • The Channel menu is only available when the TV source is selected. |
(unavailable) |
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Your settings are lost after 30 minutes or | • If the TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. Change |
every time the TV is turned off. | the settings from Store Demo mode to Home Use mode in the Plug & Play (Initial setup) procedure. |
| Press the SOURCE button to select TV mode, and go to MENU → Setup → Plug & Play (Initial |
| setup) → ENTERE. (P. 6) |
You have intermittent loss of audio or | • Check the cable connections and reconnect them. |
video. | • Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are |
| flexible enough for long term use. If mounting the TV to the wall, we recommend using cables with 90 |
| degree connectors. |
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You see small particles when you look | • This is part of the product’s design and is not a defect. |
closely at the edge of the frame of the TV. |
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There are recurrent picture/sound issues. | • Check and change the signal/source. |
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A reaction may occur between the rubber | • To prevent this, use felt pads on any surface of the TV that comes in direct contact with furniture. |
cushion pads on the base stand and the |
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top finish of some furniture. |
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✎✎This TFT LCD/LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
English 25
Information Other 05