Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto Update functions on the TV's menu ( > Settings > Support > Software Update > Update now or Auto Update).

The TV won’t turn on.

•Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound or distorted picture/video/sound from an external device or “Weak or No Signal” displayed on TV or cannot find channel.

•Make sure the connection to the device is correct and that all cables are fully inserted.

•Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•Confirm that the correct input source has been selected. ( > Source).

•Perform a TV self diagnosis to determine if the problem is caused by the TV or the device. ( > Settings > Support > Self Diagnosis > Start Sound Test or Start Picture Test).

•If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( > Settings > Broadcasting > Auto Tuning).

The remote control does not work.

•Check if the power indicator on the TV blinks when you press the remote's On button. If it does not, replace the remote control's batteries.

•Make sure that the batteries are installed with their poles (+/–) in the correct direction.

•Try pointing the remote directly at the TV from 1.5~1.8 m away.

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

•Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

English - 9

Page 8 Page 10
Page 9
Image 9
Samsung UA49K5300BRXUM, UA49K5300ARXUM Troubleshooting and Maintenance, TV won’t turn on, Remote control does not work
Page 8 Page 10

UA49K5300ARXUM, UA49K5300BRXUM specifications

The Samsung UA49K5300BRXUM and UA49K5300ARXUM are both premier models in the brand's series of high-definition LED televisions, designed to deliver an immersive viewing experience. Featuring a screen size of 49 inches, these televisions are perfect for enhancing any living room or entertainment space.

One of the standout features of these models is the Full HD 1080p resolution, which provides crisp and vibrant images. The high pixel density ensures that even the smallest details are easily visible, while the enhanced clarity will make your favorite movies and television shows come to life. With a refresh rate of 60Hz, these TVs also minimize motion blur, improving the overall viewing experience during fast-paced action scenes.

Samsung's PurColor technology is integrated into these models, allowing for a wide color spectrum that enhances the richness of colors. This technology helps in producing more natural and lifelike images, making it an ideal choice for nature documentaries, sports, or any content where color accuracy is paramount. Moreover, the Micro Dimming Pro technology improves contrast and deepens blacks for a more dynamic picture quality, resulting in an impressive visual experience regardless of the viewing environment.

In terms of smart features, the Samsung UA49K5300 models come equipped with Smart TV capabilities. This functionality provides users access to a variety of streaming services such as Netflix, YouTube, and Amazon Prime Video, all through a user-friendly interface. The TV also supports screen mirroring, allowing you to cast content from your smartphone or tablet directly onto the screen with ease.

Additionally, both models feature an integrated Wi-Fi connectivity option, allowing users to connect to the internet without the need for cumbersome cables. The built-in browser ensures you can surf the web right from your TV.

On the audio front, the Samsung UA49K5300BRXUM and UA49K5300ARXUM feature Dolby Digital Plus technology, ensuring a rich and immersive sound experience that complements the stunning visuals.

Overall, these Samsung televisions embody a blend of innovative technology, user-friendly smart features, and stunning picture quality, making them an excellent choice for entertainment enthusiasts seeking to elevate their viewing experience.
Top Page Image Contents