Troubleshooting
Below are the potential problems you may run into and the possible solutions. After each problem description, some instructions are provided to help you to diagnose and to solve the problem.
Problem | Action |
None of the LEDs are on when | Check the connection between the AC |
you turn on the router | adapter and the router. |
| If the error persists, you may have a |
| hardware problem. In this case you should |
| contact technical support. |
Cannot access the router via | Check to see if the router in connected to |
the console port | your computer’s serial port. |
Cannot ping any station on the | Check the Ethernet LEDs on the front panel. |
LAN | The LED should be on for a port that has a |
| station connected. If it is off, check the |
| cable between your router and the station. |
| Verify that the IP address and the subnet |
| mask are consistent between the router and |
| the workstations. |
Initialization of PVC connection | Ensure that the cable is connected properly |
failed | from the ADSL port to the wall jack. The |
| ADSL SYNC led on the front panel of the |
| router should be on. |
| Check that your VPI, VCI, type of |
| encapsulation and type of multiplexing |
| settings are the same as what you collected |
| from your telephone company and ISP. |
| Reboot the router. If you still have |
| problems, you may need to verify these |
| variables with the telephone company and/or |
| ISP. |
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