Toshiba TECRA S1 manual DVD-ROM Drive Troubleshooting, Procedure 1 DVD-ROM Cleaning Check

2.9 DVD-ROM Drive 2 Troubleshooting

2.8DVD-ROM Drive

To check if the internal DVD-ROM drive is defective or malfunctioning, follow the troubleshooting procedures below as instructed.

Procedure 1 DVD-ROM Cleaning Check Procedure 2 Test Program Check

Procedure 3 Connector Check and Replacement Check

Procedure 1 DVD-ROM Cleaning Check

1.Turn off the power to the computer.

2.Open the DVD tray by inserting a slender object such as a straightened paper clip into the eject hole. The object must be long enough to activate the eject mechanism.

3.Clean the laser pickup lens with a lens cleaner. Apply the cleaner to a cloth and wipe the lens.

4.If the DVD-ROM drive still does not function properly after cleaning, go to Procedure 2.

Procedure 2 Test Program Check

Execute the CD-ROM/DVD-ROM drive test program available as part of the maintenance test program. Insert the diagnostics CD in the computer's CD-ROM, turn on the computer and run the test. Then insert a test DVD (Toshiba-EMI DVD-ROM TEST DISK TSD-1) into the DVD-ROM drive. See Chapter 3 for information on how to perform the test.

If any error is detected by the test, go to Procedure 3.

Procedure 3 Connector Check and Replacement Check

The DVD-ROM drive is connected to the system board by the connector. The connector may be disconnected from the system board or faulty. Disassemble the computer following the steps described in Chapter 4 and perform the following checks:

Check 1 Make sure the following connector has been firmly connected to the DVD- ROM drive and the system board.

DVD-ROM drive

Attachment case

System board

Connector

CPU

If the connector is loose or off, reconnect it firmly and return to Procedure 2. If there is still an error, perform Check 2.

Check 2 The connector may be faulty. Replace the connector with a new one following the steps in Chapter 4. If the DVD-ROM drive is still not functioning properly, perform Check 3.

TECRA S1 Maintenance Manual 2-27