Chapter Troubleshooting | Toshiba TECRA S1 guide

2 Troubleshooting

Chapter 2

Troubleshooting

2-i	TECRA S1 Maintenance Manual

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Toshiba TECRA S1 manual Chapter Troubleshooting

Contents

Tecra S1 Disclaimer CopyrightTrademarks Safety Precautions Preface Tecra S1 Maintenance Manual Conventions Acronyms Table of Contents Vii Chapter Replacement Procedures CPU HDD Appendices Tecra S1 Maintenance Manual Hardware Overview Hardware Overview Chapter Contents Figures Tables Features Features Hardware Overview Hardware Overview Features Features Hardware Overview LAN System Board Hardware Overview System Unit Block Diagram System Unit Components System Unit Block Diagram Hardware Overview Hardware Overview System Unit Block Diagram ATI M9P Hardware Overview System Unit Block Diagram System Unit Block Diagram Hardware Overview 2.5-inch HDD Hardware Overview 2.5-inch HDD DVD-ROM Drive DVD-ROM Drive Hardware Overview CD-ROM Drive Hardware Overview DVD-ROM Drive CD-R/RW Drive CD-R/RW drive specificationsCD-R/RW Drive Hardware Overview CD-RW/DVD-ROM Drive CD-RW/DVD-ROM drive specificationsHardware Overview CD-RW/DVD-ROM Drive Power Supply Power Supply Hardware Overview Batteries Main BatteryBattery Charging Control Hardware Overview Batteries RTC battery charging/data preservation time RTC BatteryBatteries Hardware Overview Chapter Troubleshooting Troubleshooting Outline Procedure Basic flowchart Printer port LED Printer port LED board Outline Troubleshooting Outline Basic Flowchart Troubleshooting Basic Flowchat Basic Flowchat Troubleshooting Basic flowchart 1/2 END Basic Flowchat Troubleshooting Troubleshooting Power Supply Procedure 1 Power Icon Check Power Supply Troubleshooting Procedure 2 Connection Check Procedure 3 Replacement Check Troubleshooting System Board System Board System Board Troubleshooting Procedure 1 Message Check Procedure 2 Printer Port LED Check in Boot Mode Printer port LED System Board Troubleshooting Printer port LED boot mode status 1/3 Description Printer port LED boot mode status 2/3 Debugpostcheckcmosram Printer port LED boot mode status 3/3 Description Procedure 3 Printer Port LED Check in Resume Mode Printer port LED resume mode status 1/7 Procedure 4 Test Program Check Procedure 5 Replacement Check 2.5-inch HDD Troubleshooting Procedure 2 Partition Check Troubleshooting 2.5-inch HDD Procedure 3 Format Check HDD error code and status Code Status Procedure 5 Connector Check and Replacement Check CPU Procedure 2 Test Program Check Keyboard TroubleshootingProcedure 1 External Keyboard Check Procedure 3 Connector Check and Replacement Check Troubleshooting Keyboard Procedure 1 External Monitor Check Display TroubleshootingDisplay Troubleshooting Display DVD-ROM Drive Troubleshooting Procedure 1 DVD-ROM Cleaning Check Troubleshooting DVD-ROM Drive CD-ROM Drive Troubleshooting Procedure 1 CD-ROM Cleaning Check Troubleshooting CD-ROM Drive Procedure 2 Connector Check and Replacement Check 12 LAN TroubleshootingProcedure 1 Test Program Check 10 LAN Troubleshooting Cooling Module Cooling Module Cooling Module Troubleshooting Diagnostic Programs Diagnostic Programs Quick Test Item List Page General Diagnostic Programs General Diagnostic Programs General Quick Test Quick Start Diagnostic ProgramsQuick Start Customization Test Diagnostic Programs Quick Start CPU Speed Test Step by Step Diagnostic Programs Quick Start DMI Read Audio Play TestAudio Record Test DMI Write Diagnostic Programs Quick Start System Information View Logs Diagnostics Screen ExplanationExit to MS DOS Test Running Status and Report Panel Diagnostics WindowsTitle Bar Program Name and Its Version Service Diagnostic Ver1.00 Quick Start Diagnostic Programs Overview Diagnostic Programs OptionOptions Options Menu Notes Option Diagnostic Programs Batch Parameters Configuration Monitor Battery Life Wait On ErrorBreak On Error Test Mode Time Limit Min Item’s Parameters ConfigurationTime Limit Hrs Number Of Loops Load Batch Parameters ParametersSave Batch Parameters Report Destination LOG Parameters Setting…Log Options Log Errors Log Test Activities Specify LOG Viewer Display LOG File ↑, ↓ LOG ViewerUp, Page Down Ctrl+End EscCtrl+Home Ctrl+F3 Subtests Diagnostic Programs Subtests Diagnostic Programs Subtests HDD Comm LPT Diagnostic Programs Subtests System Test System Test Diagnostic ProgramsSubtest 01 CPU NPU Basic Functions Test Diagnostic Programs System TestNPU Interrupt Test Subtest 02 Board Subtest 03 FAN Speed Test System Test Diagnostic Programs Memory Test Diagnostic Programs Memory TestSubtest 01 Bios ROM Subtest 02 Pattern Memory Test Diagnostic Programs Subtest 03 Extended Pattern Subtest 06 Memory Address Subtest 04 Walking 1’s TestSubtest 05 Walking 0’s Test Subtest 07 Refresh Test Subtest 10 Data Bus Test Subtest 09 Random MemorySubtest 11 Memory Speed Test Storage Diagnostic Programs StoragePassword：hard disk Subtest 01 HDD Storage Diagnostic Programs Subtest 02 Cdrom Storage Diagnostic Programs Video Diagnostic Programs VideoSubtest Video Diagnostic Programs Diagnostic Programs Video Subtest 02 640 * 480 VGA Mode Subtest 03 Vesa Video Modes Subtest 04 Vesa Video Memory Subtest 05 DDC Test Subtest 09 Color Purity Test Video Diagnostic Programs Subtest AGP TestSubtest 07 LCD Panel Test Subtest 10 Direct Color Test Subtest 11 DAC/Palette Address Subtest 12 BitBlt Engine Test Video Diagnostic Programs Communication Comm Diagnostic Programs CommunicationSubtest 01 LPT Communication Diagnostic Programs Subtest 02 COM Diagnostic Programs Communication Subtest IrDA Diagnostic Programs Communication Subtest 05 SD Card Write/Read Test Subtest 04 LAN CardLock Test Peripheral Diagnostic Programs PeripheralSubtest Keyboard AC Power LED DC Power LED Battery LED HDD access LED Peripheral Diagnostic ProgramsCAP/Number/Scroll LED Diagnostic Programs Peripheral Peripheral Diagnostic Programs Error Codes and description Diagnostic Programs 11Error Codes and Description 11Error Codes and Description Diagnostic Programs 03xx Board FAN DDC LPT COM 08xx LAN Card IDE-HDD IDE-CDROM Quick Test Item List3 Diagnostic Programs Quick Test Item List Chapter Replacement Procedures Replacement Procedures CPU Replacement Procedures Installing the System Board Removing the PC card 30 Removing the display assembly General Replacement Procedures Replacement Procedures General Safety Precautions General Replacement Procedures Before You Begin Disassembly Procedures Assembly Procedures Tools and Equipment Screw Tightening Torque Symbol examples Symbols of Screws on the Computer BodyColors of Screw Shanks Removing the Battery Pack Removing the battery pack Installing the Battery Pack Removing the Optional PC Card Removing the PC card Installing the Optional PC Card Removing the Optional Memory Removing the memory cover Removing the optional memory Installing the Optional Memory Removing the MDC Card Removing the MDC cover Removing the MDC card Installing the MDC Card Replacement Procedures Cooling Module Removing the Cooling Module Cooling Module Replacement Procedures Installing the Cooling Module Replacement Procedures Cooling Module CPU CPU Replacement ProceduresRemoving the CPU Replacement Procedures CPU Installing the CPU 11 Securing the CPU HDD Replacement Procedures HDDRemoving the HDD HDD Replacement Procedures 13 Removing the HDD chassis Installing the HDD Selectable Bay Modules Selectable Bay Module Replacement ProceduresRemoving the Selectable Bay Module Replacement Procedures Selectable Bay Module Installing the Selectable Bay Module 16 Removing the connector from the DVD-ROM drive Disassembling the DVD-ROM Drive 16 Removing the frame from the DVD-ROM drive Assembling the DVD-ROM Drive Touch Pad Replacement Procedures Removing the Touch Pad Replacement Procedures Touch Pad Installing the Touch Pad Disassembling the Touch Pad 19 Removing the touch pad holder Assembling the Touch Pad RTC Battery Replacement Procedures RTC Batteries Removing the RTC Battery Replacement Procedures RTC BatteryInstalling the RTC Battery Wireless LAN Card Replacement Procedures Removing the Wireless LAN Card Replacement Procedures Wireless LAN Card Installing the Wireless LAN Card Keyboard Replacement Procedures Removing the Keyboard Replacement Procedures Keyboard 24 Removing the switch cover and screws Installing the Keyboard Replacement Procedures Speakers Removing the Speakers Speakers Replacement Procedures Installing the Speakers Replacement Procedures Bluetooth Removing the Bluetooth Card Bluetooth Card Replacement Procedures Installing the Bluetooth Card Replacement Procedures Top Cover with the Display Assembly Removing the Top Cover with the Display Assembly Top Cover with the Display Assembly Replacement Procedures 30 Removing the display assembly Replacement Procedures Top Cover with the Display Assembly Installing the Top cover with the Display Assembly Installing the I/O Board Replacement Procedures 13 I/O BoardRemoving the I/O Board System Board Replacement Procedures Removing the System Board Replacement Procedures System Board Installing the System Board Display Mask Replacement Procedures Removing the Display Mask Replacement Procedures Display Mask Installing the Display Mask FL Inverter Board Replacement Procedures Removing the FL Inverter Board Replacement Procedures FL Inverter Board Installing the FL Inverter Board LCD Module Replacement Procedures Removing the 15.0-inch LCD module Replacement Procedures LCD Module 39 Removing the 15.0-inch LCD module Installing the 15.0-inch LCD Module Removing the 14.1-inch LCD Module 41 Removing the 14.0-inch LCD module and screws 42 Removing the 14.0-inch LCD module Installing the 14.0-inch LCD Module Appendices Appendices App-ii Tecra S1 Maintenance Manual Appendix Contents Appendices Appendices Tecra S1 Maintenance Manual App-v Figure B-1 Board layout front Table C-18 Precautions for handling the LCD module Apx. a Handling the LCD Module Appendices Appendices Apx. a Handling the LCD Module Apx. a Handling the LCD Module Appendices Appendices Apx. a Handling the LCD Module Apx. a Handling the LCD Module Appendices Appendices Apx. a Handling the LCD Module Apx. B Board Layout Appendices Figure B-1 Board layout front Table B-1 System board ICs and connectors front Appendices Apx. B Board Layout E F G JK Table B-2 System board ICs and connectors back System Board CN1012 Memory Slot a Connector 1 200-Pin Apx. C Pin Assignments Appendices Appendices Apx. C Pin Assignments CN1013 Memory Slot B Connector 2 200-Pin MCLKDDR5 Dgnd MCLKDDR3 MCLKDDR3# CN3 LCD/FL Inverter Connector 40-Pin CN1000 External Monitor Connector 15-Pin CN1011 PC Card Slot Connector 150-Pin ACCBE0# Table C-5 PC card slot connector pin assignments 150-pin 2/3 CN7 Keyboard Connector 34-Pin CN1007 Cooling Module Connector 3-PinCN2 Bluetooth I/F Connector 20-Pin CN1006 MDC Connector 30-Pin Table C-9 MDC connector pin assignments 30-Pin 10 CN1010 Selectable Bay Connector 72-Pin 11 CN1015 HDD Connector 44-Pin Table C-11 HDD connector pin assignments 44-Pin 13 CN1003 Serial Connector 9-Pin 12 CN1001 Parallel Connector 25-Pin14 CN5004 PS/2 Mouse/Keyboard Connector 6-Pin 17 CN5001 USB I/F Connector-B 4-Pin JACK1001 TV OUT Connector 2-Pin16 CN5000 USB I/F Connector-A 4-Pin 18 CN5002 USB I/F Connector-C 4-Pin 20 CN1002 RJ45 8-Pin+2LED/RJ11 4-Pin Connector 19 CN8 Touch Pad Connector 12-Pin21 CN1 Internal Left Speaker Connector 3-Pin 22 CN4 Internal Right Speaker Connector 3-Pin 23 CN9 Mini PCI Connector 124-Pin Table C-23 Mini PCI connector pin assignments 124-Pin 2/2 24 CN1004 Docking I/F connecter 240 pin + power Table C-24 Docking I/F connector 240 pin + power 1/4 Table C-24 Docking I/F connector 240 pin + power 2/4 Table C-24 Docking I/F connector 240 pin + power 3/4 25 CN12 RTC Battery Connector 2-Pin 26 CN1014 Main Battery Connector 6-Pin 28 CN5 I/OUSB I/F Connector 24-Pin 27 CN1008 Select Battery Connector 6-PinCN10 SD Connector 12-Pin 31 CN13 IntMicrophone Connector 2-Pin JACK1 ExtMicrophone Connector 6-PinJACK2 Headphone Connector 6-Pin 33 CN5003 SYSTEM/B I/F Connector 24-Pin Table C-33 System/B I/F connector pin assignments 24-PinPage CN1004 Docking I/F connecter 240 pin + power Appendix C C-1 CN5003 SYSTEM/B I/F Connector 24-Pin Keyboard Scan/Character Codes Appendices Table D-1 Scan codes set 1 and set 2 1/4 Appendices Keyboard Scan/Character Codes Table D-1 Scan codes set 1 and set 2 2/4 Table D-1 Scan codes set 1 and set 2 3/4 Table D-1 Scan codes set 1 and set 2 4/4 Table D-2 Scan codes with left Shift key Table D-3 Scan codes in Numlock mode Table D-4 Scan codes with Fn key Table D-5 Scan codes in overlay mode Table D-6 No.124 key scan code Table D-7 No.126 key scan code United States US Keyboard Apx E Key LayoutAppendices Serial Port Wraparound Connector Parallel Port Wraparound ConnectorApx. F Wiring Diagrams Appendices Serial Port Direct Cable 9-Pin to 9-Pin Appendices Apx. F Wiring DiagramsSerial Port Direct Cable 9-Pin to 25-Pin Rewriting the Bios Apx. G Bios Rewrite Procedures AppendicesTools Rewriting the EC/KBC Apx. H EC/KBC Rewrite Procedures AppendicesTools EC/KBC will be rewritten