Issues | Solutions and Explanations | |
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No Picture, No Video |
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| •• Make sure the AC power cord is securely plugged in to the wall outlet and the TV. | |
The TV will not turn on. | •• Make sure the wall outlet is working. | |
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| •• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV | |
| turns on, refer to “The remote control does not work” below. | |
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| •• Ensure the Sleep Timer is set to Off in the Time menu. | |
| •• If your PC is connected to the TV, check your PC power settings. | |
The TV turns off automatically. | •• Make sure the AC power cord is plugged in securely to the wall outlet and the TV. | |
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| •• When watching TV from an aerial or cable connection, the TV will turn off after 10 ~ 15 minutes if | |
| there is no signal. | |
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| •• Check cable connections (remove and reconnect all cables connected to the TV and external | |
| devices). | |
| •• Set your external device’s (Cable/Set top Box, DVD, | |
| connections to the TV input. For example, if an external device’s output is HDMI, it should be | |
There is no picture/video. | connected to an HDMI input on the TV. | |
| •• Make sure your connected devices are powered on. | |
| •• Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control. | |
| •• Reboot the connected device by reconnecting the device’s power cable. | |
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Aerial (Air/Cable) Connection |
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| •• Make sure the Aerial cable is connected securely. | |
The TV is not receiving all | •• Please try Setup (Initial setup) to add available channels to the channel list. Go to MENU - | |
channels. | System - Setup (Initial setup) and wait for all available channels to be stored. | |
| •• Verify the Aerial is positioned correctly. | |
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The picture is distorted: macro | •• Compression of video contents may cause picture distortion, especially on fast moving pictures | |
such as sports and action movies. | ||
block error small block, dots, | ||
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pixelization | •• A low signal can cause picture distortion. This is not a TV issue. | |
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Others |
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| •• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) | |
| contents. | |
The picture will not display in | •• Black bars on the top and bottom will appear during movies that have aspect ratios different from | |
full screen. | ||
your TV. | ||
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| •• Adjust the picture size options on your external device or TV to full screen. | |
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| •• Replace the remote control batteries with the poles | |
The remote control does not | •• Clean the sensor’s transmission window on the remote. | |
work. | ||
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| •• Try pointing the remote directly at the TV from 1.5~1.8 m away. | |
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The cable/set top box remote | •• Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set top | |
control doesn’t turn the TV on | ||
box user manual for the SAMSUNG TV code. | ||
or off, or adjust the volume. | ||
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A “Mode Not Supported” | •• Check the supported resolution of the TV, and adjust the external device’s output resolution | |
message appears. | accordingly. | |
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There is a plastic smell from | •• This smell is normal and will dissipate over time. | |
the TV. | ||
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The TV Signal Information |
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is unavailable in the Self | •• This function is only available with digital channels from an Aerial / RF / Coax connection. | |
Diagnosis Test menu. |
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TV is tilted to the right or left | •• Remove the stand base from the TV and reassemble it. | |
side. | ||
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There are difficulties | •• Make sure the TV is placed on a flat surface. If you cannot remove the screws from the TV, please | |
assembling the stand base. | use a magnetized screw driver. | |
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