Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update now or > Settings > Support > Software Update > Auto Update).

The TV won’t turn on.

•Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound or distorted picture/video/sound from an external device or “Weak or No Signal” displayed on TV or cannot find channel.

•Make sure the connection to the device is correct and that all cables are fully inserted.

•Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•Confirm that the correct input source has been selected ( > Source).

•Perform a TV self diagnosis to determine if the problem is caused by the TV or the device. ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

•If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( > Settings > Broadcasting > Auto Tuning).

The remote control does not work.

•Check if the power indicator on the TV blinks when you press the remote's On button. If it does not, replace the remote control's batteries.

•Make sure that the batteries are installed with their poles (+/–) in the correct direction.

•Try pointing the remote directly at the TV from 5 ft. to 6 ft. (1.5~1.8 m) away.

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

•Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

English

English - 7

Page 6 Page 8
Page 7
Image 7
Samsung UE55K6300AKXXC, UE40K6300AKXXC Troubleshooting and Maintenance, TV won’t turn on, Remote control does not work
Page 6 Page 8

UE55K6300AKXXC, UE49K6370SUXXC, UE40K6300AKXXC, UE49K6300AKXXC specifications

The Samsung UE55K6370SUXZG, UE40K6370SUXZG, UE40K6300AKXXC, UE55K6300AKXZT, and UE40K6300AKXZT are part of Samsung's acclaimed lineup of 4K Ultra HD televisions, designed to offer stunning picture quality and advanced features for a fully immersive viewing experience. These models cater to a variety of preferences and room sizes, making them appealing to a broad audience.

At the heart of these televisions lies the Crystal Clear 4K resolution, which delivers exceptional detail and clarity, ensuring that every scene comes to life with vibrant colors and sharp visuals. This feature is complemented by HDR (High Dynamic Range) technology that enhances contrast and color accuracy, allowing viewers to enjoy breathtaking images with improved highlights and deeper blacks.

Samsung's Smart TV platform is another significant feature across these models. With seamless access to popular streaming services like Netflix, Amazon Prime Video, and YouTube, users can easily enjoy a vast library of content. The intuitive Smart Hub interface offers personalized content recommendations, making it simple to discover new shows and movies based on viewing habits.

In terms of connectivity, these televisions are equipped with multiple HDMI and USB ports, enabling users to connect various devices such as gaming consoles, Blu-ray players, and external storage devices without any hassle. Additionally, the inclusion of wireless connectivity options allows for easy integration into home networks, giving users the flexibility to stream content directly from their smart devices.

The sleek design of the Samsung UE55K6370SUXZG, UE40K6370SUXZG, UE40K6300AKXXC, UE55K6300AKXZT, and UE40K6300AKXZT not only enhances the aesthetics of any space but also incorporates cable management solutions to keep cords organized and out of sight. The ultra-thin bezel maximizes screen space and provides an immersive viewing experience, while the sturdy stands ensure stability.

Moreover, these televisions feature Samsung’s proprietary Contrast Enhancer, which optimizes the display’s depth and detail in every scene. The Wide Color Enhancer technology expands the range of colors displayed, ensuring that every hue is represented accurately and vividly.

In conclusion, the Samsung UE55K6370SUXZG, UE40K6370SUXZG, UE40K6300AKXXC, UE55K6300AKXZT, and UE40K6300AKXZT models combine stunning 4K HDR picture quality, user-friendly smart features, versatile connectivity options, and elegant design. These televisions are an excellent investment for anyone looking to elevate their home entertainment experience.
Top Page Image Contents