Help with Troubleshooting 19
v1.0, July 2008
Help with Troubleshooting
This section gives information about troubleshooting your router. You can find help with the
following problems:
•“Common Things That Can Go Wrong”
•“Basic Functions Are Not Working” on page20
•“I Am Unable to Log In to the Router” on page 22
•“The Internet Service Connection Is Not Working” on page22
•“Testing the Path from a PC to Your Router” on page25
•“Testing the Path from a PC to the Internet” on page25

Basic Troubleshooting

Here are some tips for correcting simple problems you might have.

Common Things That Can Go Wrong

Verify that you do not have these common problems.
Be sure to always start your network in this sequence:
1. Turn off and unplug the modem from its power outlet, and turn off the router and computer.
2. Turn on the modem, and wait 2 minutes.
3. Turn on the router, and wait 1 minute.
4. Turn on the computer.
Make sure that the Ethernet cables are securely plugged in:
1. Verify that the Internet status light on the router is lit if the Ethernet cable to the router from
the modem is plugged in securely and the modem and router are both turned on (see “Router
Front Panel” on page 3).
2. Verify that for each powered-on computer connected to the router with a securely plugged in
Ethernet cable, the corresponding router LAN port status light is lit (see “Router Front Panel”