Windows Help
HP Photosmart C4500 All-in-One series
Page
Contents
Technical information
Troubleshooting
HP warranty and support
Maintain the HP All-in-One
HP Photosmart C4500 All-in- One series Help
OneHP Photosmart seriesC4500 HelpAll-
HP All-in-One at a glance
HP All-in-One overview
One overview
Control panel features
Scan/Reprint Menu
Default Menu
Settings Menu
Menu overview
Use the HP Photosmart Software
Wireless Menu
Start Here guide
Find more information
Find more information
USB connection
Connection information
Supported connection types
To connect the product with the USB cable
To enable printer sharing on a Windows computer
Network connection
Connect to an integrated wireless Wlan 802.11 network
What you need for an integrated wireless Wlan 802.11 network
Related topics
Wireless ad hoc network setup
To connect the product
What you need for an ad hoc network
Click the Wireless Networks tab
Create a network profile for other operating systems
Connect to additional computers on a network
Communication mode Ad Hoc Encryption enabled
Connect to a wireless ad hoc network
Change basic network settings from the control panel
Manage your network settings
To restore network defaults
Print network settings
To print the network configuration
Restore network defaults
General network settings
To print the wireless test report
Wireless Network Test prints Related topics
Network configuration page definitions
Wireless 802.11 network settings
Connection information
Authentication type Encryption
EWS
Network glossary
WEP
Connection information
How do I?
How do
To load an original on the glass
Load originals and load paper
Load originals
To load a thick publication on the glass
Choose papers for printing and copying
Recommended papers for printing and copying
Recommended papers for printing only
Load full-size paper or small-size photo paper
Additional papers to avoid when copying
Load paper
Papers to avoid
To load full-size paper
To load small-size photo paper in the input tray
To load index cards in the input tray
Load index cards
To load envelopes
Load envelopes
Load other types of paper
Avoid paper jams
Clear paper jams on
Load originals and load paper
To print from a software application
Print from your computer
Print from a software application
To set the paper size
Make the HP All-in-One the default printer
Change the print settings for the current job
Set the paper size
To set the paper type for printing
View the print resolution
Set the paper type for printing
To select a print speed or quality
To view the print resolution
Change the print speed or quality
Change the page orientation
Preview your print job
Scale the document size
Change the saturation, brightness, or color tone
To preview your print job
Change the default print settings
To change the default print settings
Printing shortcuts
Click the Printing Shortcuts tab
Create printing shortcuts
Delete printing shortcuts
To create a printing shortcut
To print a borderless image
Perform special print jobs
Print a borderless image
To print a photo on photo paper
Print a photo on photo paper
Off applies no HP Real Life Technologies to the image
Print on both sides
Print using Maximum dpi
To print in Maximum dpi mode
To print on both sides
To print a multiple-page document as a booklet
Print a multiple-page document as a booklet
To print multiple pages on a single sheet
Print multiple pages on a single sheet
To print a multiple-page document in reverse order
Print a multiple-page document in reverse order
To reverse an image for iron-on transfers
Reverse an image for iron-on transfers
Print on transparencies
To print a group of addresses on labels or envelopes
Print a group of addresses on labels or envelopes
Print a poster
To print on transparencies
To print a Web
Expand Document Options, and then expand Printer Features
Print a Web
To print a poster
Click Printers or double-clickPrinters and Faxes
Stop a print job
To stop a print job from the product
To stop a print job from the computer
Print
Insert a memory card
Use the photo features
To print photos
Print photos
To insert a memory card
To save photos
Save photos to your computer
Photos
To reprint an original photo
Use the scan features
Make reprints of your photos
To scan to a computer
Scan an image or document
Edit a scanned document
Edit a scanned image
To stop scanning
Stop scanning
To make a copy from the control panel
Use the copy features
Make a copy
Make multiple copies of the same original
Change the copy settings for the current job
To change the copy quality
Change copy speed or quality
Make a borderless copy of a photo
Perform special copy jobs
Resize an original to fit onto letter or A4 paper
To resize a document from the control panel
To stop copying
Stop copying
Use the copy features
Handle the print cartridges
Maintain the HP All-in-One
Work with print cartridges
Check the estimated ink levels
Choose the right cartridge combination
Replace the print cartridges
To check the ink levels from the HP Photosmart Software
Printer Toolbox appears Click the Estimated Ink Level tab
One
Maintain the HP All-in-One
Use the print cartridge protector
Use a photo print cartridge
Remove ink from your skin and clothing
Exit ink-backup mode
Ink-backup mode
Ink-backup mode output
Align the print cartridges
Advanced print cartridge maintenance
To align newly installed print cartridges
Clean the print cartridges
To clean the print cartridge contacts
Clean the print cartridge contacts
One
Clean the area around the ink nozzles
To clean the area around the ink nozzles
Clean the print cartridges on
To print a self-test report
Clean the HP All-in-One
Print a self-test report
To clean the glass
Clean the exterior
Clean the glass
Clean the lid backing
Turn off the HP All-in-One
To order print cartridges from your desktop
Shop for ink supplies
Shop for ink supplies
View the Readme file
Troubleshooting
Setup troubleshooting
Troubleshooting common setup issues
Product will not turn on
Solution
Solution 4 Contact HP to replace the power supply
Solution 2 Reset the product
Solution 3 Press the On button more slowly
Solution 5 Contact HP support for service
After setting up the product, it does not print
Minimum System Checks screen appears
To start the installation from a Windows computer
Received a message that an Unknown Error has occurred
To uninstall the software and reset the product
To uninstall the software completely
Click the check box next to Do not show this message again
To run the Disk Cleanup utility
More information about the Disk Cleanup utility
Click Selective Startup
To retry the USB connection
To install the software
Red X appears on the USB connect prompt
Registration screen does not appear
Uninstall and reinstall the software
To uninstall and reinstall the software
Solution 1 Turn on the Broadcast Ssid option
Network troubleshooting
Solution 4 Unplug the Ethernet cable
Solution 1 Turn on the networked devices
Cannot connect to network during setup
Weak signal
Invalid passphrase during wireless setup
Solution 3 Enter your network name Ssid carefully
Invalid WEP key during wireless setup
Solution 3 Turn on the product
Printer Not Found screen appears during installation
To clear a paper jam from the rear door
Paper jams
Clear paper jams
Information on paper
Print quality troubleshooting
Wrong, inaccurate, or bleeding colors
Solution 4 Check to see if the product is in ink-backup mode
Solution 3 Check the paper type
Ink is not filling the text or graphics completely
Solution 5 Check the print settings
Solution 6 Clean or replace the print cartridges
Solution 2 Check the paper type
Solution 1 Check the print settings
Solution 5 Replace the print cartridge
Solution 4 Check the print cartridges
Solution 2 Use a higher print quality setting
Solution 1 Check the paper type
Printouts have horizontal streaks or lines
Solution 3 Rotate the image
Solution 1 Make sure the paper is loaded correctly
Solution 6 Replace the print cartridge
Solution 4 Clean the print cartridge nozzles
Solution 5 Check the print cartridges
Printouts are faded or have dull colors
Clean the lid backing on Clean the glass on
Solution 4 Clean the glass
Printouts seem blurry or fuzzy
Printouts have vertical streaks
Solution 2 Use a higher quality image
Solution 3 Print the image in a smaller size
Printouts are slanted or skewed
Solution 2 Make sure only one type of paper is loaded
Solution 3 Ensure that the rear door is securely installed
Ink streaks on the back of the paper
Solution 1 Print on a page of plain paper
To remove excess ink using plain paper
Solution 2 Wait while the ink dries
To clean the rollers
Solution 2 Check the print settings
Solution 3 Clean the rollers
Solution 2 Align the print cartridges
Print troubleshooting
Solution 4 Contact HP support for service
Solution 1 Use TrueType or OpenType fonts
Envelopes print incorrectly
Solution 1 Load the stack of envelopes correctly
Solution 2 Check the envelope type
Product is not responding
Solution 3 Tuck the flaps to avoid paper jams
Solution 1 Turn on the product
Solution 2 Load paper in the input tray
To check the printer driver status
Solution 3 Select the correct printer
Solution 4 Check the printer driver status
Solution 6 Remove all cancelled print jobs from the queue
Solution 8 Make sure the print carriage can move freely
Solution 7 Clear the paper jam
Product prints meaningless characters
Solution 10 Reset the product
Solution 1 Reset the product
Solution 2 Print a previously saved version of the document
Nothing happens when I try to print
Cause The product had a paper jam
Print troubleshooting 139
Pages in my document came out in the wrong order
Solution 1 Check the printer margins
To check your margin settings
Margins are not printing as expected
Text or graphics are cut off at the edge
Solution 2 Verify the paper size setting
Solution 3 Load the stack of paper correctly
To preview the print layout
Solution 1 Check the margin settings
Solution 2 Check the layout of the document
Solution 3 Load the stack of papers correctly
Blank page came out while printing
Solution 4 Try printing with borders
Solution 3 Check the print cartridge
Memory card troubleshooting
Photo light next to the memory card slots is blinking
Solution 1 Remove and reinsert the memory card
On button is blinking
My memory card no longer works in my digital camera
Product does not read the memory card
Solution 2 Remove the additional memory card
Solution 1 Insert the memory card properly
To install the product software
Solution 3 Remove the additional memory card
Solution 4 Reformat the memory card in your digital camera
Solution 1 Install the product software
Solution 3 Turn on the computer
Solution 2 Turn on the product
Scan halts
Scan troubleshooting
Solution To map the network drive
Select Reconnect at logon
Scan fails
Solution 1 Turn on your computer
Solution 3 Install the HP Photosmart Software
Solution 4 Start the HP Photosmart Software
Scanned image shows dotted lines instead of text
Scanned image is blank
Scanned image is incorrectly cropped
Scanned image has incorrect page layout
Text is incorrect or missing
Solution 1 Adjust the brightness in the software
Solution 2 Clean the glass and lid
Solution 3 Select the correct OCR language
Solution 2 Check the cables
Copy troubleshooting
Scan feature does not work
Solution 1 Turn on the computer
Solution 2 Place the original correctly on the glass
Nothing happens when I try to copy
Parts of the original do not appear or are cut off
Solution 5 Clear the paper jam
Resize to Fit is not working as expected
Solution 1 Scan, enlarge, and then print a copy
Printout is blank
Image is cropped when I make a borderless copy
Solution 3 Wipe the glass and the back of the document lid
Solution 1 Use Resize to Fit to enlarge the photo
Borderless copy has white space around the edges
Solution 1 Scan, resize, and print the image
Solution 2 Use photo paper to make borderless copies
Carriage jam
Errors
Product messages
Solution 3 Make sure the print carriage can move freely
Solution 1 Clear the paper jam from the rear door
Solution 2 Clear the paper jam from the front
Power connection Power cord and adaptor Power outlet
To reset the product
Solution 5 Print a self-test report
Solution 6 Reset the product
Solution 7 Contact HP support for service
Solution 1 Clear the paper jam
Product stall error
Solution 2 Contact HP support
Mechanism error
Firmware revision mismatch
Carriage blocked
Door open
Scanner failure
Scan errors
Memory is full
Solution 1 Verify if the software is installed correctly
Cause The Digital Imaging Monitor was not running
Solution 2 Refresh the Windows Device Manager
Solution 3 Verify if the Digital Imaging Monitor is running
To refresh the Windows Device Manager
To check the status of the product
Solution 5 Check the power supply
To check the power supply
To check the USB connection
To scan using WIA
Solution 7 Try scanning with Windows Image Acquisition WIA
Press the Ctrl + Alt + Delete to open the Task Manager
Solution 8 Disable the Lexbces service
To check for and disable the service
To back up the Registry
To disable the service
On the General tab, in the Service status area, click Stop
Computer Management appears
Computer Management screen appears
To restart the service
On the General tab, in the Service status area, click Start
Solution 9 Run the Scan Diagnostic Utility
To check the USB chipset and controller
Solution 11 Check the USB chipset and controller
Troubleshooting
To print a self-test report
Solution 12 Uninstall and then reinstall the software
More information about using a USB hub
To uninstall the software completely
Click Selective Startup
To print a test
Solution 1 Print a test
Unable to print
To disconnect and reconnect the USB cable
Solution 2 Clear the print queue
Solution 3 Disconnect and reconnect the USB cable
To clear the print queue
To verify the print driver
To verify that the product is set as the default printer
To clear the print queue manually
Solution 5 Check if the printer is paused or offline
Solution 6 Clear the print queue manually
To check if the printer is paused or offline
To print from Notepad
Solution 7 Stop and restart the print spooler
To stop and restart the print spooler
To verify the software application
Solution 2 Check the power cord and USB cable
Product might not be correctly installed
To check the USB connection
To uninstall and reinstall the product
Solution 3 Restart the computer
Solution 4 Uninstall and reinstall the product
Select Click here to restart later
Double-clickAdd/Remove Programs
Product was not found
To check the USB connection
Solution 3 Restart the computer
To uninstall and reinstall the software
Product could not find available scan destinations
Solution 1 Restart the computer
To uninstall and reinstall the software
Error occurred while communicating with the product
Solution 2 Check the power cord and USB cable
Solution 3 Restart the computer
Solution 4 Uninstall and reinstall the product
Missing HP Photosmart Software
Solution 6 Contact HP support for service
To install the HP Photosmart Software
Solution 1 Install the HP Photosmart Software
Unreadable files. NN files could not be read
Error reading or writing the file
File messages
File not found
Solution 1 Reinsert the memory card
Solution 2 Print photos from the computer
Photos not found
File corrupted
Solution 1 Reinsert the memory card in the product
Solution 2 Reformat the memory card in your digital camera
General user messages
Memory card error
Solution 1 Close some applications or restart your computer
Solution 2 Empty the Recycle Bin on your desktop
Borderless printing error
Out of disk space
Solution 2 Push the memory card all the way forward
Card access error
Disconnected
Card is not fully inserted
Use only one card at a time
Card is inserted incorrectly
Card is damaged
Paper messages
Solution 3 Check the print settings
Solution 1 Replace the rear door
Solution 2 Make sure the paper is loaded correctly
Solution 5 Clean the rollers
Paper jam or misfeed
Product not found
Power and connection messages
Paper mismatch
Wrong paper width
Communication test failed
Solution 2 Connect the product to the computer
Two-way communication lost
Improper shutdown
Low on ink
Print cartridge messages
Carriage stall
Power connection Power cord and adaptor Power outlet
Solution 5 Print a self-test report
Need alignment or alignment failed
Solution 3 Check if print cartridges are fully inserted
To make sure the print cartridges are installed correctly
Solution 4 Align newly installed print cartridges
Solution 5 Print cartridge might be defective
Print cartridges incorrectly installed
Troubleshooting
Non-HP cartridges installed
Solution 3 Remove and reinsert the print cartridges
Solution 1 Insert the print cartridges
Solution 2 Remove the tape from the print cartridges
Printing in ink-backup mode
Solution 4 Contact HP support
Print cartridges missing or not detected
Solution 1 Reinsert the print cartridges
Solution 2 Clean the print cartridge contacts
Incompatible print cartridges
Solution 3 Replace the print cartridge
Print cartridges in wrong slot
Solution 1 Check the print cartridge
Solution 2 Contact HP support for service
Print cartridge is not intended for use in this product
To make sure the print cartridges are installed correctly
To determine which print cartridge is having the problem
Print cartridge problem
Tri-color print cartridge Black print cartridge
Solution 1 Remove and reinsert the print cartridges
Troubleshooting
Solution 2 Clean the print cartridge contacts
Original HP ink depleted
Previously used genuine HP cartridge installed
Warranty
HP warranty and support
Before you call HP support
After the phone support period
Phone support period Placing a call
HP Quick Exchange Service Japan
Pack the HP All-in-One
HP warranty and support
Technical information
Specifications
Environmental product stewardship program
Recycling program
Material safety data sheets
Paper use
Plastics
Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση
Regulatory model identification number
Regulatory notices
Vcci Class B compliance statement for users in Japan
FCC statement
Noise emission statement for Germany
Regulatory wireless statements
Exposure to radio frequency radiation
European Union Regulatory Notice
European Union regulatory notice
Regulatory wireless statements 253
Chapter
Index
Symbols/Numerics
256
257
258
NOTE: This is not a comprehensive list. If you are experiencing communication issues while trying to scan, follow the steps below to resolve the issue.