Solution 2: Verify the paper size setting
Solution: Verify that you have selected the proper paper size setting for your project. Make sure that you have loaded the correct paper size in the input tray.
Cause: The paper size setting might not have been set correctly for the project you were printing.
If this did not solve the issue, try the next solution.
Solution 3: Load the stack of paper correctly
Solution: Remove the stack of paper from the input tray, reload the paper, and then slide the paper width guide inward until it stops at the edge of the paper.
For more information, see:
Cause: The paper guides were not positioned correctly.
If this did not solve the issue, try the next solution.
Solution 4: Load a stack of envelopes correctly in the input tray
Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing up and to the left.
Make sure that you remove all paper from the input tray before loading the envelopes.
For more information, see:
Cause: A stack of envelopes was loaded incorrectly.
Troubleshooting
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Check the margin settings
Print troubleshooting | 141 |