Troubleshooting
Chapter 13
•HP Solution Center
•HP Director
•HP Memories Disk Greeting Card Creator 32
Cause: There might have been a problem when you originally installed the HP Photosmart Software.
Product was not found
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Reset the product
•Solution 2: Check the power cord and USB cable
•Solution 3: Restart the computer
•Solution 4: Uninstall and reinstall the product
•Solution 5: Uninstall and reinstall the HP Photosmart Software
Solution 1: Reset the product
Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord. Turn on the product.
Cause: You needed to reset the product.
If this did not solve the issue, try the next solution.
Solution 2: Check the power cord and USB cable
Solution: Make sure that the power cord and USB cable are properly attached and plugged in. Also, make sure that the product is turned on.If the product is connected to the computer through a wireless connection, make sure that the connection is active and the product is turned on.
To check the power supply
1.Make sure the power cord is firmly connected to both the product and the power adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
190 Troubleshooting