Troubleshooting

Chapter 13

HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty.

If you believe you purchased genuine HP print cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP ink cartridges were being used.

If this did not solve the issue, try the next solution.

Solution 4: Check the print cartridges

Solution: Check the estimated ink levels in the print cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.

If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges.

For more information, see:

•“Check the estimated ink levels” on page 80

•“Print a self-test report” on page 94

•“Clean the print cartridges” on page 88

Cause: The print cartridges needed to be cleaned or there was insufficient ink. If this did not solve the issue, try the next solution.

Solution 5: Replace the print cartridge

Solution: Replace the indicated print cartridge. You can also remove the indicated print cartridge and print using ink-backup mode.

Check to see if your print cartridge is still under warranty and end of warranty date has not been reached.

•If the end of warranty date has been reached, purchase a new print cartridge.

•If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The print cartridge was damaged.

120 Troubleshooting