HP C4599, C4580 manual Carriage stall, Solution 1 Clear the paper jam from the rear door

Chapter 13

Carriage stall

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Clear the paper jam from the rear door

•Solution 2: Clear the paper jam from the front

•Solution 3: Make sure the print carriage can move freely

•Solution 4: Verify that the product is properly connected to a power source

•Solution 5: Print a self-test report

•Solution 6: Reset the product

•Solution 7: Contact HP support for service

Troubleshooting

Solution 1: Clear the paper jam from the rear door

Solution: Clear the paper jam from the rear door. For more information, see:

“Clear paper jams” on page 114 Cause: The product had a paper jam.

If this did not solve the issue, try the next solution.

Solution 2: Clear the paper jam from the front

Solution: Turn off the product and open the print cartridge door to access the print carriage area. Gently remove any paper that is stuck between the rollers, and then turn on the product again.

If this did not solve the issue, try the next solution.

Cause: Paper was stuck in the front rollers.

If this did not solve the issue, try the next solution.

Solution 3: Make sure the print carriage can move freely

Solution: Unplug the power cable if it is not already unplugged. Check to see if the print cartridge carriage will move freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something.

216 Troubleshooting