Windows Help
HP Photosmart C4500 All-in-One series
Page
Contents
Troubleshooting
HP warranty and support
Maintain the HP All-in-One
Technical information
HP Photosmart C4500 All-in- One series Help
OneHP Photosmart seriesC4500 HelpAll-
HP All-in-One overview
HP All-in-One at a glance
Control panel features
One overview
Default Menu
Settings Menu
Menu overview
Scan/Reprint Menu
Wireless Menu
Use the HP Photosmart Software
Find more information
Start Here guide
Find more information
Connection information
Supported connection types
USB connection
To enable printer sharing on a Windows computer
Network connection
To connect the product with the USB cable
What you need for an integrated wireless Wlan 802.11 network
Connect to an integrated wireless Wlan 802.11 network
Wireless ad hoc network setup
To connect the product
Related topics
Click the Wireless Networks tab
What you need for an ad hoc network
Create a network profile for other operating systems
Communication mode Ad Hoc Encryption enabled
Connect to a wireless ad hoc network
Connect to additional computers on a network
Manage your network settings
Change basic network settings from the control panel
Print network settings
To print the network configuration
Restore network defaults
To restore network defaults
To print the wireless test report
Wireless Network Test prints Related topics
Network configuration page definitions
General network settings
Wireless 802.11 network settings
Connection information
Authentication type Encryption
Network glossary
EWS
WEP
Connection information
How do I?
How do
Load originals and load paper
Load originals
To load an original on the glass
To load a thick publication on the glass
Choose papers for printing and copying
Recommended papers for printing and copying
Recommended papers for printing only
Additional papers to avoid when copying
Load paper
Papers to avoid
Load full-size paper or small-size photo paper
To load full-size paper
To load small-size photo paper in the input tray
Load index cards
To load index cards in the input tray
Load envelopes
To load envelopes
Load other types of paper
Avoid paper jams
Clear paper jams on
Load originals and load paper
Print from your computer
Print from a software application
To print from a software application
Make the HP All-in-One the default printer
Change the print settings for the current job
Set the paper size
To set the paper size
View the print resolution
Set the paper type for printing
To set the paper type for printing
To view the print resolution
Change the print speed or quality
Change the page orientation
To select a print speed or quality
Scale the document size
Change the saturation, brightness, or color tone
Preview your print job
Change the default print settings
To change the default print settings
Printing shortcuts
To preview your print job
Create printing shortcuts
Delete printing shortcuts
To create a printing shortcut
Click the Printing Shortcuts tab
Perform special print jobs
Print a borderless image
To print a borderless image
Print a photo on photo paper
To print a photo on photo paper
Off applies no HP Real Life Technologies to the image
Print using Maximum dpi
To print in Maximum dpi mode
Print on both sides
To print on both sides
Print a multiple-page document as a booklet
To print a multiple-page document as a booklet
Print multiple pages on a single sheet
To print multiple pages on a single sheet
Print a multiple-page document in reverse order
To print a multiple-page document in reverse order
Reverse an image for iron-on transfers
Print on transparencies
To reverse an image for iron-on transfers
Print a group of addresses on labels or envelopes
Print a poster
To print on transparencies
To print a group of addresses on labels or envelopes
Expand Document Options, and then expand Printer Features
Print a Web
To print a poster
To print a Web
Stop a print job
To stop a print job from the product
To stop a print job from the computer
Click Printers or double-clickPrinters and Faxes
Print
Use the photo features
Insert a memory card
Print photos
To insert a memory card
To print photos
Save photos to your computer
To save photos
Photos
Use the scan features
Make reprints of your photos
To reprint an original photo
Scan an image or document
To scan to a computer
Edit a scanned image
Edit a scanned document
Stop scanning
To stop scanning
Use the copy features
Make a copy
To make a copy from the control panel
Change the copy settings for the current job
Make multiple copies of the same original
Change copy speed or quality
To change the copy quality
Perform special copy jobs
Make a borderless copy of a photo
Resize an original to fit onto letter or A4 paper
To resize a document from the control panel
Stop copying
To stop copying
Use the copy features
Maintain the HP All-in-One
Work with print cartridges
Handle the print cartridges
Check the estimated ink levels
Replace the print cartridges
To check the ink levels from the HP Photosmart Software
Printer Toolbox appears Click the Estimated Ink Level tab
Choose the right cartridge combination
One
Maintain the HP All-in-One
Use a photo print cartridge
Use the print cartridge protector
Remove ink from your skin and clothing
Ink-backup mode
Ink-backup mode output
Exit ink-backup mode
Advanced print cartridge maintenance
To align newly installed print cartridges
Align the print cartridges
Clean the print cartridges
Clean the print cartridge contacts
To clean the print cartridge contacts
One
Clean the area around the ink nozzles
To clean the area around the ink nozzles
Clean the print cartridges on
Clean the HP All-in-One
Print a self-test report
To print a self-test report
Clean the exterior
Clean the glass
Clean the lid backing
To clean the glass
Turn off the HP All-in-One
Shop for ink supplies
To order print cartridges from your desktop
Shop for ink supplies
Troubleshooting
Setup troubleshooting
Troubleshooting common setup issues
View the Readme file
Solution
Product will not turn on
Solution 2 Reset the product
Solution 3 Press the On button more slowly
Solution 4 Contact HP to replace the power supply
Solution 5 Contact HP support for service
After setting up the product, it does not print
To start the installation from a Windows computer
Received a message that an Unknown Error has occurred
To uninstall the software and reset the product
Minimum System Checks screen appears
To uninstall the software completely
To run the Disk Cleanup utility
More information about the Disk Cleanup utility
Click Selective Startup
Click the check box next to Do not show this message again
To install the software
Red X appears on the USB connect prompt
To retry the USB connection
Uninstall and reinstall the software
To uninstall and reinstall the software
Registration screen does not appear
Network troubleshooting
Solution 1 Turn on the Broadcast Ssid option
Solution 4 Unplug the Ethernet cable
Cannot connect to network during setup
Weak signal
Solution 1 Turn on the networked devices
Solution 3 Enter your network name Ssid carefully
Invalid WEP key during wireless setup
Invalid passphrase during wireless setup
Printer Not Found screen appears during installation
Solution 3 Turn on the product
Paper jams
Clear paper jams
To clear a paper jam from the rear door
Print quality troubleshooting
Information on paper
Wrong, inaccurate, or bleeding colors
Solution 3 Check the paper type
Solution 4 Check to see if the product is in ink-backup mode
Solution 5 Check the print settings
Solution 6 Clean or replace the print cartridges
Ink is not filling the text or graphics completely
Solution 1 Check the print settings
Solution 2 Check the paper type
Solution 4 Check the print cartridges
Solution 5 Replace the print cartridge
Solution 1 Check the paper type
Solution 2 Use a higher print quality setting
Solution 3 Rotate the image
Solution 1 Make sure the paper is loaded correctly
Printouts have horizontal streaks or lines
Solution 4 Clean the print cartridge nozzles
Solution 5 Check the print cartridges
Solution 6 Replace the print cartridge
Printouts are faded or have dull colors
Solution 4 Clean the glass
Clean the lid backing on Clean the glass on
Printouts seem blurry or fuzzy
Solution 2 Use a higher quality image
Solution 3 Print the image in a smaller size
Printouts have vertical streaks
Solution 2 Make sure only one type of paper is loaded
Solution 3 Ensure that the rear door is securely installed
Printouts are slanted or skewed
Solution 1 Print on a page of plain paper
To remove excess ink using plain paper
Solution 2 Wait while the ink dries
Ink streaks on the back of the paper
Solution 2 Check the print settings
Solution 3 Clean the rollers
To clean the rollers
Print troubleshooting
Solution 4 Contact HP support for service
Solution 1 Use TrueType or OpenType fonts
Solution 2 Align the print cartridges
Solution 1 Load the stack of envelopes correctly
Solution 2 Check the envelope type
Envelopes print incorrectly
Solution 3 Tuck the flaps to avoid paper jams
Solution 1 Turn on the product
Solution 2 Load paper in the input tray
Product is not responding
Solution 3 Select the correct printer
Solution 4 Check the printer driver status
Solution 6 Remove all cancelled print jobs from the queue
To check the printer driver status
Solution 7 Clear the paper jam
Solution 8 Make sure the print carriage can move freely
Solution 10 Reset the product
Solution 1 Reset the product
Solution 2 Print a previously saved version of the document
Product prints meaningless characters
Nothing happens when I try to print
Cause The product had a paper jam
Print troubleshooting 139
Solution 1 Check the printer margins
To check your margin settings
Margins are not printing as expected
Pages in my document came out in the wrong order
Solution 2 Verify the paper size setting
Solution 3 Load the stack of paper correctly
Text or graphics are cut off at the edge
Solution 1 Check the margin settings
Solution 2 Check the layout of the document
Solution 3 Load the stack of papers correctly
To preview the print layout
Solution 4 Try printing with borders
Blank page came out while printing
Memory card troubleshooting
Solution 3 Check the print cartridge
Solution 1 Remove and reinsert the memory card
On button is blinking
My memory card no longer works in my digital camera
Photo light next to the memory card slots is blinking
Solution 2 Remove the additional memory card
Solution 1 Insert the memory card properly
Product does not read the memory card
Solution 3 Remove the additional memory card
Solution 4 Reformat the memory card in your digital camera
Solution 1 Install the product software
To install the product software
Solution 2 Turn on the product
Solution 3 Turn on the computer
Scan troubleshooting
Solution To map the network drive
Select Reconnect at logon
Scan halts
Solution 1 Turn on your computer
Solution 3 Install the HP Photosmart Software
Solution 4 Start the HP Photosmart Software
Scan fails
Scanned image is blank
Scanned image is incorrectly cropped
Scanned image has incorrect page layout
Scanned image shows dotted lines instead of text
Solution 1 Adjust the brightness in the software
Solution 2 Clean the glass and lid
Solution 3 Select the correct OCR language
Text is incorrect or missing
Copy troubleshooting
Scan feature does not work
Solution 1 Turn on the computer
Solution 2 Check the cables
Nothing happens when I try to copy
Solution 2 Place the original correctly on the glass
Solution 5 Clear the paper jam
Parts of the original do not appear or are cut off
Solution 1 Scan, enlarge, and then print a copy
Resize to Fit is not working as expected
Image is cropped when I make a borderless copy
Solution 3 Wipe the glass and the back of the document lid
Solution 1 Use Resize to Fit to enlarge the photo
Printout is blank
Solution 1 Scan, resize, and print the image
Solution 2 Use photo paper to make borderless copies
Borderless copy has white space around the edges
Errors
Product messages
Carriage jam
Solution 1 Clear the paper jam from the rear door
Solution 2 Clear the paper jam from the front
Solution 3 Make sure the print carriage can move freely
Power connection Power cord and adaptor Power outlet
Solution 5 Print a self-test report
Solution 6 Reset the product
To reset the product
Solution 7 Contact HP support for service
Product stall error
Solution 2 Contact HP support
Mechanism error
Solution 1 Clear the paper jam
Carriage blocked
Door open
Firmware revision mismatch
Scan errors
Memory is full
Scanner failure
Solution 1 Verify if the software is installed correctly
Solution 2 Refresh the Windows Device Manager
Solution 3 Verify if the Digital Imaging Monitor is running
To refresh the Windows Device Manager
Cause The Digital Imaging Monitor was not running
Solution 5 Check the power supply
To check the power supply
To check the status of the product
To check the USB connection
Solution 7 Try scanning with Windows Image Acquisition WIA
To scan using WIA
Solution 8 Disable the Lexbces service
To check for and disable the service
Press the Ctrl + Alt + Delete to open the Task Manager
To disable the service
On the General tab, in the Service status area, click Stop
Computer Management appears
To back up the Registry
To restart the service
On the General tab, in the Service status area, click Start
Solution 9 Run the Scan Diagnostic Utility
Computer Management screen appears
Solution 11 Check the USB chipset and controller
To check the USB chipset and controller
Troubleshooting
To print a self-test report
More information about using a USB hub
Solution 12 Uninstall and then reinstall the software
To uninstall the software completely
Click Selective Startup
Solution 1 Print a test
Unable to print
To print a test
Solution 2 Clear the print queue
Solution 3 Disconnect and reconnect the USB cable
To clear the print queue
To disconnect and reconnect the USB cable
To verify that the product is set as the default printer
To verify the print driver
Solution 5 Check if the printer is paused or offline
Solution 6 Clear the print queue manually
To check if the printer is paused or offline
To clear the print queue manually
Solution 7 Stop and restart the print spooler
To stop and restart the print spooler
To verify the software application
To print from Notepad
Product might not be correctly installed
Solution 2 Check the power cord and USB cable
To check the USB connection
Solution 3 Restart the computer
Solution 4 Uninstall and reinstall the product
To uninstall and reinstall the product
Double-clickAdd/Remove Programs
Select Click here to restart later
Product was not found
To check the USB connection
Solution 3 Restart the computer
To uninstall and reinstall the software
Solution 1 Restart the computer
Product could not find available scan destinations
To uninstall and reinstall the software
Error occurred while communicating with the product
Solution 2 Check the power cord and USB cable
Solution 3 Restart the computer
Solution 4 Uninstall and reinstall the product
Solution 6 Contact HP support for service
Missing HP Photosmart Software
Solution 1 Install the HP Photosmart Software
To install the HP Photosmart Software
Error reading or writing the file
File messages
Unreadable files. NN files could not be read
Solution 1 Reinsert the memory card
Solution 2 Print photos from the computer
Photos not found
File not found
Solution 1 Reinsert the memory card in the product
Solution 2 Reformat the memory card in your digital camera
General user messages
File corrupted
Solution 1 Close some applications or restart your computer
Solution 2 Empty the Recycle Bin on your desktop
Borderless printing error
Memory card error
Solution 2 Push the memory card all the way forward
Card access error
Disconnected
Out of disk space
Use only one card at a time
Card is inserted incorrectly
Card is damaged
Card is not fully inserted
Paper messages
Solution 1 Replace the rear door
Solution 2 Make sure the paper is loaded correctly
Solution 3 Check the print settings
Solution 5 Clean the rollers
Paper jam or misfeed
Power and connection messages
Paper mismatch
Wrong paper width
Product not found
Solution 2 Connect the product to the computer
Communication test failed
Improper shutdown
Two-way communication lost
Print cartridge messages
Low on ink
Carriage stall
Power connection Power cord and adaptor Power outlet
Solution 5 Print a self-test report
Need alignment or alignment failed
Solution 3 Check if print cartridges are fully inserted
Solution 4 Align newly installed print cartridges
Solution 5 Print cartridge might be defective
Print cartridges incorrectly installed
To make sure the print cartridges are installed correctly
Troubleshooting
Non-HP cartridges installed
Solution 1 Insert the print cartridges
Solution 2 Remove the tape from the print cartridges
Solution 3 Remove and reinsert the print cartridges
Solution 4 Contact HP support
Printing in ink-backup mode
Solution 1 Reinsert the print cartridges
Print cartridges missing or not detected
Solution 2 Clean the print cartridge contacts
Solution 3 Replace the print cartridge
Incompatible print cartridges
Solution 1 Check the print cartridge
Solution 2 Contact HP support for service
Print cartridge is not intended for use in this product
Print cartridges in wrong slot
To make sure the print cartridges are installed correctly
Print cartridge problem
To determine which print cartridge is having the problem
Tri-color print cartridge Black print cartridge
Solution 1 Remove and reinsert the print cartridges
Troubleshooting
Solution 2 Clean the print cartridge contacts
Previously used genuine HP cartridge installed
Original HP ink depleted
HP warranty and support
Warranty
Before you call HP support
Phone support period Placing a call
After the phone support period
HP Quick Exchange Service Japan
Pack the HP All-in-One
HP warranty and support
Specifications
Technical information
Environmental product stewardship program
Material safety data sheets
Paper use
Plastics
Recycling program
Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση
Regulatory notices
Regulatory model identification number
FCC statement
Vcci Class B compliance statement for users in Japan
Noise emission statement for Germany
Regulatory wireless statements
Exposure to radio frequency radiation
European Union regulatory notice
European Union Regulatory Notice
Regulatory wireless statements 253
Chapter
Symbols/Numerics
Index
256
257
258
NOTE: It is important that you follow the uninstall procedure carefully to ensure you have removed the software completely from the computer, before reinstalling it.
NOTE: When the computer is turned on, a software group called the Terminate and Stay Resident (TSR) programs automatically loads. These programs activate some of the computer utilities, such as the 