Windows Help
HP Photosmart C4500 All-in-One series
Page
Contents
HP warranty and support
Troubleshooting
Maintain the HP All-in-One
Technical information
HP Photosmart C4500 All-in- One series Help
OneHP Photosmart seriesC4500 HelpAll-
HP All-in-One at a glance
HP All-in-One overview
One overview
Control panel features
Settings Menu
Default Menu
Menu overview
Scan/Reprint Menu
Use the HP Photosmart Software
Wireless Menu
Start Here guide
Find more information
Find more information
Supported connection types
Connection information
USB connection
Network connection
To enable printer sharing on a Windows computer
To connect the product with the USB cable
Connect to an integrated wireless Wlan 802.11 network
What you need for an integrated wireless Wlan 802.11 network
To connect the product
Wireless ad hoc network setup
Related topics
What you need for an ad hoc network
Click the Wireless Networks tab
Create a network profile for other operating systems
Connect to a wireless ad hoc network
Communication mode Ad Hoc Encryption enabled
Connect to additional computers on a network
Change basic network settings from the control panel
Manage your network settings
To print the network configuration
Print network settings
Restore network defaults
To restore network defaults
Wireless Network Test prints Related topics
To print the wireless test report
Network configuration page definitions
General network settings
Wireless 802.11 network settings
Connection information
Authentication type Encryption
EWS
Network glossary
WEP
Connection information
How do I?
How do
Load originals
Load originals and load paper
To load an original on the glass
To load a thick publication on the glass
Choose papers for printing and copying
Recommended papers for printing and copying
Recommended papers for printing only
Load paper
Additional papers to avoid when copying
Papers to avoid
Load full-size paper or small-size photo paper
To load full-size paper
To load small-size photo paper in the input tray
To load index cards in the input tray
Load index cards
To load envelopes
Load envelopes
Load other types of paper
Avoid paper jams
Clear paper jams on
Load originals and load paper
Print from a software application
Print from your computer
To print from a software application
Change the print settings for the current job
Make the HP All-in-One the default printer
Set the paper size
To set the paper size
Set the paper type for printing
View the print resolution
To set the paper type for printing
Change the print speed or quality
To view the print resolution
Change the page orientation
To select a print speed or quality
Change the saturation, brightness, or color tone
Scale the document size
Preview your print job
To change the default print settings
Change the default print settings
Printing shortcuts
To preview your print job
Delete printing shortcuts
Create printing shortcuts
To create a printing shortcut
Click the Printing Shortcuts tab
Print a borderless image
Perform special print jobs
To print a borderless image
To print a photo on photo paper
Print a photo on photo paper
Off applies no HP Real Life Technologies to the image
To print in Maximum dpi mode
Print using Maximum dpi
Print on both sides
To print on both sides
To print a multiple-page document as a booklet
Print a multiple-page document as a booklet
To print multiple pages on a single sheet
Print multiple pages on a single sheet
To print a multiple-page document in reverse order
Print a multiple-page document in reverse order
Print on transparencies
Reverse an image for iron-on transfers
To reverse an image for iron-on transfers
Print a poster
Print a group of addresses on labels or envelopes
To print on transparencies
To print a group of addresses on labels or envelopes
Print a Web
Expand Document Options, and then expand Printer Features
To print a poster
To print a Web
To stop a print job from the product
Stop a print job
To stop a print job from the computer
Click Printers or double-clickPrinters and Faxes
Print
Insert a memory card
Use the photo features
To insert a memory card
Print photos
To print photos
To save photos
Save photos to your computer
Photos
Make reprints of your photos
Use the scan features
To reprint an original photo
To scan to a computer
Scan an image or document
Edit a scanned document
Edit a scanned image
To stop scanning
Stop scanning
Make a copy
Use the copy features
To make a copy from the control panel
Make multiple copies of the same original
Change the copy settings for the current job
To change the copy quality
Change copy speed or quality
Make a borderless copy of a photo
Perform special copy jobs
Resize an original to fit onto letter or A4 paper
To resize a document from the control panel
To stop copying
Stop copying
Use the copy features
Work with print cartridges
Maintain the HP All-in-One
Handle the print cartridges
Check the estimated ink levels
To check the ink levels from the HP Photosmart Software
Replace the print cartridges
Printer Toolbox appears Click the Estimated Ink Level tab
Choose the right cartridge combination
One
Maintain the HP All-in-One
Use the print cartridge protector
Use a photo print cartridge
Remove ink from your skin and clothing
Ink-backup mode output
Ink-backup mode
Exit ink-backup mode
To align newly installed print cartridges
Advanced print cartridge maintenance
Align the print cartridges
Clean the print cartridges
To clean the print cartridge contacts
Clean the print cartridge contacts
One
Clean the area around the ink nozzles
To clean the area around the ink nozzles
Clean the print cartridges on
Print a self-test report
Clean the HP All-in-One
To print a self-test report
Clean the glass
Clean the exterior
Clean the lid backing
To clean the glass
Turn off the HP All-in-One
To order print cartridges from your desktop
Shop for ink supplies
Shop for ink supplies
Setup troubleshooting
Troubleshooting
Troubleshooting common setup issues
View the Readme file
Product will not turn on
Solution
Solution 3 Press the On button more slowly
Solution 2 Reset the product
Solution 4 Contact HP to replace the power supply
Solution 5 Contact HP support for service
After setting up the product, it does not print
Received a message that an Unknown Error has occurred
To start the installation from a Windows computer
To uninstall the software and reset the product
Minimum System Checks screen appears
To uninstall the software completely
More information about the Disk Cleanup utility
To run the Disk Cleanup utility
Click Selective Startup
Click the check box next to Do not show this message again
Red X appears on the USB connect prompt
To install the software
To retry the USB connection
To uninstall and reinstall the software
Uninstall and reinstall the software
Registration screen does not appear
Solution 1 Turn on the Broadcast Ssid option
Network troubleshooting
Solution 4 Unplug the Ethernet cable
Weak signal
Cannot connect to network during setup
Solution 1 Turn on the networked devices
Invalid WEP key during wireless setup
Solution 3 Enter your network name Ssid carefully
Invalid passphrase during wireless setup
Solution 3 Turn on the product
Printer Not Found screen appears during installation
Clear paper jams
Paper jams
To clear a paper jam from the rear door
Information on paper
Print quality troubleshooting
Wrong, inaccurate, or bleeding colors
Solution 4 Check to see if the product is in ink-backup mode
Solution 3 Check the paper type
Solution 6 Clean or replace the print cartridges
Solution 5 Check the print settings
Ink is not filling the text or graphics completely
Solution 2 Check the paper type
Solution 1 Check the print settings
Solution 5 Replace the print cartridge
Solution 4 Check the print cartridges
Solution 2 Use a higher print quality setting
Solution 1 Check the paper type
Solution 1 Make sure the paper is loaded correctly
Solution 3 Rotate the image
Printouts have horizontal streaks or lines
Solution 5 Check the print cartridges
Solution 4 Clean the print cartridge nozzles
Solution 6 Replace the print cartridge
Printouts are faded or have dull colors
Clean the lid backing on Clean the glass on
Solution 4 Clean the glass
Printouts seem blurry or fuzzy
Solution 3 Print the image in a smaller size
Solution 2 Use a higher quality image
Printouts have vertical streaks
Solution 3 Ensure that the rear door is securely installed
Solution 2 Make sure only one type of paper is loaded
Printouts are slanted or skewed
To remove excess ink using plain paper
Solution 1 Print on a page of plain paper
Solution 2 Wait while the ink dries
Ink streaks on the back of the paper
Solution 3 Clean the rollers
Solution 2 Check the print settings
To clean the rollers
Solution 4 Contact HP support for service
Print troubleshooting
Solution 1 Use TrueType or OpenType fonts
Solution 2 Align the print cartridges
Solution 2 Check the envelope type
Solution 1 Load the stack of envelopes correctly
Envelopes print incorrectly
Solution 1 Turn on the product
Solution 3 Tuck the flaps to avoid paper jams
Solution 2 Load paper in the input tray
Product is not responding
Solution 4 Check the printer driver status
Solution 3 Select the correct printer
Solution 6 Remove all cancelled print jobs from the queue
To check the printer driver status
Solution 8 Make sure the print carriage can move freely
Solution 7 Clear the paper jam
Solution 1 Reset the product
Solution 10 Reset the product
Solution 2 Print a previously saved version of the document
Product prints meaningless characters
Nothing happens when I try to print
Cause The product had a paper jam
Print troubleshooting 139
To check your margin settings
Solution 1 Check the printer margins
Margins are not printing as expected
Pages in my document came out in the wrong order
Solution 3 Load the stack of paper correctly
Solution 2 Verify the paper size setting
Text or graphics are cut off at the edge
Solution 2 Check the layout of the document
Solution 1 Check the margin settings
Solution 3 Load the stack of papers correctly
To preview the print layout
Blank page came out while printing
Solution 4 Try printing with borders
Solution 3 Check the print cartridge
Memory card troubleshooting
On button is blinking
Solution 1 Remove and reinsert the memory card
My memory card no longer works in my digital camera
Photo light next to the memory card slots is blinking
Solution 1 Insert the memory card properly
Solution 2 Remove the additional memory card
Product does not read the memory card
Solution 4 Reformat the memory card in your digital camera
Solution 3 Remove the additional memory card
Solution 1 Install the product software
To install the product software
Solution 3 Turn on the computer
Solution 2 Turn on the product
Solution To map the network drive
Scan troubleshooting
Select Reconnect at logon
Scan halts
Solution 3 Install the HP Photosmart Software
Solution 1 Turn on your computer
Solution 4 Start the HP Photosmart Software
Scan fails
Scanned image is incorrectly cropped
Scanned image is blank
Scanned image has incorrect page layout
Scanned image shows dotted lines instead of text
Solution 2 Clean the glass and lid
Solution 1 Adjust the brightness in the software
Solution 3 Select the correct OCR language
Text is incorrect or missing
Scan feature does not work
Copy troubleshooting
Solution 1 Turn on the computer
Solution 2 Check the cables
Solution 2 Place the original correctly on the glass
Nothing happens when I try to copy
Parts of the original do not appear or are cut off
Solution 5 Clear the paper jam
Resize to Fit is not working as expected
Solution 1 Scan, enlarge, and then print a copy
Solution 3 Wipe the glass and the back of the document lid
Image is cropped when I make a borderless copy
Solution 1 Use Resize to Fit to enlarge the photo
Printout is blank
Solution 2 Use photo paper to make borderless copies
Solution 1 Scan, resize, and print the image
Borderless copy has white space around the edges
Product messages
Errors
Carriage jam
Solution 2 Clear the paper jam from the front
Solution 1 Clear the paper jam from the rear door
Solution 3 Make sure the print carriage can move freely
Power connection Power cord and adaptor Power outlet
Solution 6 Reset the product
Solution 5 Print a self-test report
To reset the product
Solution 7 Contact HP support for service
Solution 2 Contact HP support
Product stall error
Mechanism error
Solution 1 Clear the paper jam
Door open
Carriage blocked
Firmware revision mismatch
Memory is full
Scan errors
Scanner failure
Solution 1 Verify if the software is installed correctly
Solution 3 Verify if the Digital Imaging Monitor is running
Solution 2 Refresh the Windows Device Manager
To refresh the Windows Device Manager
Cause The Digital Imaging Monitor was not running
To check the power supply
Solution 5 Check the power supply
To check the status of the product
To check the USB connection
To scan using WIA
Solution 7 Try scanning with Windows Image Acquisition WIA
To check for and disable the service
Solution 8 Disable the Lexbces service
Press the Ctrl + Alt + Delete to open the Task Manager
On the General tab, in the Service status area, click Stop
To disable the service
Computer Management appears
To back up the Registry
On the General tab, in the Service status area, click Start
To restart the service
Solution 9 Run the Scan Diagnostic Utility
Computer Management screen appears
To check the USB chipset and controller
Solution 11 Check the USB chipset and controller
Troubleshooting
To print a self-test report
Solution 12 Uninstall and then reinstall the software
More information about using a USB hub
To uninstall the software completely
Click Selective Startup
Unable to print
Solution 1 Print a test
To print a test
Solution 3 Disconnect and reconnect the USB cable
Solution 2 Clear the print queue
To clear the print queue
To disconnect and reconnect the USB cable
To verify the print driver
To verify that the product is set as the default printer
Solution 6 Clear the print queue manually
Solution 5 Check if the printer is paused or offline
To check if the printer is paused or offline
To clear the print queue manually
To stop and restart the print spooler
Solution 7 Stop and restart the print spooler
To verify the software application
To print from Notepad
Solution 2 Check the power cord and USB cable
Product might not be correctly installed
To check the USB connection
Solution 4 Uninstall and reinstall the product
Solution 3 Restart the computer
To uninstall and reinstall the product
Select Click here to restart later
Double-clickAdd/Remove Programs
Product was not found
To check the USB connection
Solution 3 Restart the computer
To uninstall and reinstall the software
Product could not find available scan destinations
Solution 1 Restart the computer
To uninstall and reinstall the software
Error occurred while communicating with the product
Solution 2 Check the power cord and USB cable
Solution 3 Restart the computer
Solution 4 Uninstall and reinstall the product
Missing HP Photosmart Software
Solution 6 Contact HP support for service
To install the HP Photosmart Software
Solution 1 Install the HP Photosmart Software
File messages
Error reading or writing the file
Unreadable files. NN files could not be read
Solution 2 Print photos from the computer
Solution 1 Reinsert the memory card
Photos not found
File not found
Solution 2 Reformat the memory card in your digital camera
Solution 1 Reinsert the memory card in the product
General user messages
File corrupted
Solution 2 Empty the Recycle Bin on your desktop
Solution 1 Close some applications or restart your computer
Borderless printing error
Memory card error
Card access error
Solution 2 Push the memory card all the way forward
Disconnected
Out of disk space
Card is inserted incorrectly
Use only one card at a time
Card is damaged
Card is not fully inserted
Paper messages
Solution 2 Make sure the paper is loaded correctly
Solution 1 Replace the rear door
Solution 3 Check the print settings
Solution 5 Clean the rollers
Paper jam or misfeed
Paper mismatch
Power and connection messages
Wrong paper width
Product not found
Communication test failed
Solution 2 Connect the product to the computer
Two-way communication lost
Improper shutdown
Low on ink
Print cartridge messages
Carriage stall
Power connection Power cord and adaptor Power outlet
Solution 5 Print a self-test report
Need alignment or alignment failed
Solution 3 Check if print cartridges are fully inserted
Solution 5 Print cartridge might be defective
Solution 4 Align newly installed print cartridges
Print cartridges incorrectly installed
To make sure the print cartridges are installed correctly
Troubleshooting
Non-HP cartridges installed
Solution 2 Remove the tape from the print cartridges
Solution 1 Insert the print cartridges
Solution 3 Remove and reinsert the print cartridges
Printing in ink-backup mode
Solution 4 Contact HP support
Print cartridges missing or not detected
Solution 1 Reinsert the print cartridges
Solution 2 Clean the print cartridge contacts
Incompatible print cartridges
Solution 3 Replace the print cartridge
Solution 2 Contact HP support for service
Solution 1 Check the print cartridge
Print cartridge is not intended for use in this product
Print cartridges in wrong slot
To make sure the print cartridges are installed correctly
To determine which print cartridge is having the problem
Print cartridge problem
Tri-color print cartridge Black print cartridge
Solution 1 Remove and reinsert the print cartridges
Troubleshooting
Solution 2 Clean the print cartridge contacts
Original HP ink depleted
Previously used genuine HP cartridge installed
Warranty
HP warranty and support
Before you call HP support
After the phone support period
Phone support period Placing a call
HP Quick Exchange Service Japan
Pack the HP All-in-One
HP warranty and support
Technical information
Specifications
Environmental product stewardship program
Paper use
Material safety data sheets
Plastics
Recycling program
Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση
Regulatory model identification number
Regulatory notices
Vcci Class B compliance statement for users in Japan
FCC statement
Noise emission statement for Germany
Regulatory wireless statements
Exposure to radio frequency radiation
European Union Regulatory Notice
European Union regulatory notice
Regulatory wireless statements 253
Chapter
Index
Symbols/Numerics
256
257
258
NOTE: Before starting to troubleshoot, make a copy to verify that the hardware is functioning correctly. If you cannot make a copy, see “Troubleshooting” on page 99 for more troubleshooting information.