To print a self-test report | HP C4580, C4599 manual

1Power connection

2Power cord and adaptor

3Power outlet

9.Turn on the product.

10.Print a self-test report to test the basic standalone functionality of the product. See the following procedure for more information about printing a self-test report.

11.Try to scan.

If the scan is successful, other USB devices connected to the computer might be causing the problem.

12.If the scan is successful, then connect one USB device at a time to the computer.

13.Test the scanning functionality after each connection, until you identify which piece of equipment is causing the problem.

14.If the product fails to scan. Or, does not establish communication with the computer along with any of the USB devices plugged in, then connect a powered USB hub between the product and the computer.

This might help to establish, or to maintain, communication between the computer and the product. See the following section for more information about USB hubs.

Troubleshooting

To print a self-test report

1.Load letter or A4 unused plain white paper into the input tray.

2.Press and hold the Cancel button and then press the Start Copy Color button. The product prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below.

Errors 177

Image 180

HP C4580, C4599 manual To print a self-test report

Contents

Windows Help HP Photosmart C4500 All-in-One series Page Contents Troubleshooting HP warranty and supportMaintain the HP All-in-One Technical information HP Photosmart C4500 All-in- One series Help OneHP Photosmart seriesC4500 HelpAll- HP All-in-One overview HP All-in-One at a glance Control panel features One overview Default Menu Settings MenuMenu overview Scan/Reprint Menu Wireless Menu Use the HP Photosmart Software Find more information Start Here guide Find more information Connection information Supported connection typesUSB connection To enable printer sharing on a Windows computer Network connectionTo connect the product with the USB cable What you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 network Wireless ad hoc network setup To connect the productRelated topics Click the Wireless Networks tab What you need for an ad hoc network Create a network profile for other operating systems Communication mode Ad Hoc Encryption enabled Connect to a wireless ad hoc networkConnect to additional computers on a network Manage your network settings Change basic network settings from the control panel Print network settings To print the network configurationRestore network defaults To restore network defaults To print the wireless test report Wireless Network Test prints Related topicsNetwork configuration page definitions General network settings Wireless 802.11 network settings Connection information Authentication type Encryption Network glossary EWS WEP Connection information How do I? How do Load originals and load paper Load originalsTo load an original on the glass To load a thick publication on the glass Choose papers for printing and copying Recommended papers for printing and copying Recommended papers for printing only Additional papers to avoid when copying Load paperPapers to avoid Load full-size paper or small-size photo paper To load full-size paper To load small-size photo paper in the input tray Load index cards To load index cards in the input tray Load envelopes To load envelopes Load other types of paper Avoid paper jams Clear paper jams on Load originals and load paper Print from your computer Print from a software applicationTo print from a software application Make the HP All-in-One the default printer Change the print settings for the current jobSet the paper size To set the paper size View the print resolution Set the paper type for printingTo set the paper type for printing To view the print resolution Change the print speed or qualityChange the page orientation To select a print speed or quality Scale the document size Change the saturation, brightness, or color tonePreview your print job Change the default print settings To change the default print settingsPrinting shortcuts To preview your print job Create printing shortcuts Delete printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tab Perform special print jobs Print a borderless imageTo print a borderless image Print a photo on photo paper To print a photo on photo paper Off applies no HP Real Life Technologies to the image Print using Maximum dpi To print in Maximum dpi modePrint on both sides To print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet Print multiple pages on a single sheet To print multiple pages on a single sheet Print a multiple-page document in reverse order To print a multiple-page document in reverse order Reverse an image for iron-on transfers Print on transparenciesTo reverse an image for iron-on transfers Print a group of addresses on labels or envelopes Print a posterTo print on transparencies To print a group of addresses on labels or envelopes Expand Document Options, and then expand Printer Features Print a WebTo print a poster To print a Web Stop a print job To stop a print job from the productTo stop a print job from the computer Click Printers or double-clickPrinters and Faxes Print Use the photo features Insert a memory card Print photos To insert a memory cardTo print photos Save photos to your computer To save photos Photos Use the scan features Make reprints of your photosTo reprint an original photo Scan an image or document To scan to a computer Edit a scanned image Edit a scanned document Stop scanning To stop scanning Use the copy features Make a copyTo make a copy from the control panel Change the copy settings for the current job Make multiple copies of the same original Change copy speed or quality To change the copy quality Perform special copy jobs Make a borderless copy of a photo Resize an original to fit onto letter or A4 paper To resize a document from the control panel Stop copying To stop copying Use the copy features Maintain the HP All-in-One Work with print cartridgesHandle the print cartridges Check the estimated ink levels Replace the print cartridges To check the ink levels from the HP Photosmart SoftwarePrinter Toolbox appears Click the Estimated Ink Level tab Choose the right cartridge combination One Maintain the HP All-in-One Use a photo print cartridge Use the print cartridge protector Remove ink from your skin and clothing Ink-backup mode Ink-backup mode outputExit ink-backup mode Advanced print cartridge maintenance To align newly installed print cartridgesAlign the print cartridges Clean the print cartridges Clean the print cartridge contacts To clean the print cartridge contacts One Clean the area around the ink nozzles To clean the area around the ink nozzles Clean the print cartridges on Clean the HP All-in-One Print a self-test reportTo print a self-test report Clean the exterior Clean the glassClean the lid backing To clean the glass Turn off the HP All-in-One Shop for ink supplies To order print cartridges from your desktop Shop for ink supplies Troubleshooting Setup troubleshootingTroubleshooting common setup issues View the Readme file Solution Product will not turn on Solution 2 Reset the product Solution 3 Press the On button more slowlySolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for service After setting up the product, it does not print To start the installation from a Windows computer Received a message that an Unknown Error has occurredTo uninstall the software and reset the product Minimum System Checks screen appears To uninstall the software completely To run the Disk Cleanup utility More information about the Disk Cleanup utilityClick Selective Startup Click the check box next to Do not show this message again To install the software Red X appears on the USB connect promptTo retry the USB connection Uninstall and reinstall the software To uninstall and reinstall the softwareRegistration screen does not appear Network troubleshooting Solution 1 Turn on the Broadcast Ssid option Solution 4 Unplug the Ethernet cable Cannot connect to network during setup Weak signalSolution 1 Turn on the networked devices Solution 3 Enter your network name Ssid carefully Invalid WEP key during wireless setupInvalid passphrase during wireless setup Printer Not Found screen appears during installation Solution 3 Turn on the product Paper jams Clear paper jamsTo clear a paper jam from the rear door Print quality troubleshooting Information on paper Wrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 4 Check to see if the product is in ink-backup mode Solution 5 Check the print settings Solution 6 Clean or replace the print cartridgesInk is not filling the text or graphics completely Solution 1 Check the print settings Solution 2 Check the paper type Solution 4 Check the print cartridges Solution 5 Replace the print cartridge Solution 1 Check the paper type Solution 2 Use a higher print quality setting Solution 3 Rotate the image Solution 1 Make sure the paper is loaded correctlyPrintouts have horizontal streaks or lines Solution 4 Clean the print cartridge nozzles Solution 5 Check the print cartridgesSolution 6 Replace the print cartridge Printouts are faded or have dull colors Solution 4 Clean the glass Clean the lid backing on Clean the glass on Printouts seem blurry or fuzzy Solution 2 Use a higher quality image Solution 3 Print the image in a smaller sizePrintouts have vertical streaks Solution 2 Make sure only one type of paper is loaded Solution 3 Ensure that the rear door is securely installedPrintouts are slanted or skewed Solution 1 Print on a page of plain paper To remove excess ink using plain paperSolution 2 Wait while the ink dries Ink streaks on the back of the paper Solution 2 Check the print settings Solution 3 Clean the rollersTo clean the rollers Print troubleshooting Solution 4 Contact HP support for serviceSolution 1 Use TrueType or OpenType fonts Solution 2 Align the print cartridges Solution 1 Load the stack of envelopes correctly Solution 2 Check the envelope typeEnvelopes print incorrectly Solution 3 Tuck the flaps to avoid paper jams Solution 1 Turn on the productSolution 2 Load paper in the input tray Product is not responding Solution 3 Select the correct printer Solution 4 Check the printer driver statusSolution 6 Remove all cancelled print jobs from the queue To check the printer driver status Solution 7 Clear the paper jam Solution 8 Make sure the print carriage can move freely Solution 10 Reset the product Solution 1 Reset the productSolution 2 Print a previously saved version of the document Product prints meaningless characters Nothing happens when I try to print Cause The product had a paper jam Print troubleshooting 139 Solution 1 Check the printer margins To check your margin settingsMargins are not printing as expected Pages in my document came out in the wrong order Solution 2 Verify the paper size setting Solution 3 Load the stack of paper correctlyText or graphics are cut off at the edge Solution 1 Check the margin settings Solution 2 Check the layout of the documentSolution 3 Load the stack of papers correctly To preview the print layout Solution 4 Try printing with borders Blank page came out while printing Memory card troubleshooting Solution 3 Check the print cartridge Solution 1 Remove and reinsert the memory card On button is blinkingMy memory card no longer works in my digital camera Photo light next to the memory card slots is blinking Solution 2 Remove the additional memory card Solution 1 Insert the memory card properlyProduct does not read the memory card Solution 3 Remove the additional memory card Solution 4 Reformat the memory card in your digital cameraSolution 1 Install the product software To install the product software Solution 2 Turn on the product Solution 3 Turn on the computer Scan troubleshooting Solution To map the network driveSelect Reconnect at logon Scan halts Solution 1 Turn on your computer Solution 3 Install the HP Photosmart SoftwareSolution 4 Start the HP Photosmart Software Scan fails Scanned image is blank Scanned image is incorrectly croppedScanned image has incorrect page layout Scanned image shows dotted lines instead of text Solution 1 Adjust the brightness in the software Solution 2 Clean the glass and lidSolution 3 Select the correct OCR language Text is incorrect or missing Copy troubleshooting Scan feature does not workSolution 1 Turn on the computer Solution 2 Check the cables Nothing happens when I try to copy Solution 2 Place the original correctly on the glass Solution 5 Clear the paper jam Parts of the original do not appear or are cut off Solution 1 Scan, enlarge, and then print a copy Resize to Fit is not working as expected Image is cropped when I make a borderless copy Solution 3 Wipe the glass and the back of the document lidSolution 1 Use Resize to Fit to enlarge the photo Printout is blank Solution 1 Scan, resize, and print the image Solution 2 Use photo paper to make borderless copiesBorderless copy has white space around the edges Errors Product messagesCarriage jam Solution 1 Clear the paper jam from the rear door Solution 2 Clear the paper jam from the frontSolution 3 Make sure the print carriage can move freely Power connection Power cord and adaptor Power outlet Solution 5 Print a self-test report Solution 6 Reset the productTo reset the product Solution 7 Contact HP support for service Product stall error Solution 2 Contact HP supportMechanism error Solution 1 Clear the paper jam Carriage blocked Door openFirmware revision mismatch Scan errors Memory is fullScanner failure Solution 1 Verify if the software is installed correctly Solution 2 Refresh the Windows Device Manager Solution 3 Verify if the Digital Imaging Monitor is runningTo refresh the Windows Device Manager Cause The Digital Imaging Monitor was not running Solution 5 Check the power supply To check the power supplyTo check the status of the product To check the USB connection Solution 7 Try scanning with Windows Image Acquisition WIA To scan using WIA Solution 8 Disable the Lexbces service To check for and disable the servicePress the Ctrl + Alt + Delete to open the Task Manager To disable the service On the General tab, in the Service status area, click StopComputer Management appears To back up the Registry To restart the service On the General tab, in the Service status area, click StartSolution 9 Run the Scan Diagnostic Utility Computer Management screen appears Solution 11 Check the USB chipset and controller To check the USB chipset and controller Troubleshooting To print a self-test report More information about using a USB hub Solution 12 Uninstall and then reinstall the software To uninstall the software completely Click Selective Startup Solution 1 Print a test Unable to printTo print a test Solution 2 Clear the print queue Solution 3 Disconnect and reconnect the USB cableTo clear the print queue To disconnect and reconnect the USB cable To verify that the product is set as the default printer To verify the print driver Solution 5 Check if the printer is paused or offline Solution 6 Clear the print queue manuallyTo check if the printer is paused or offline To clear the print queue manually Solution 7 Stop and restart the print spooler To stop and restart the print spoolerTo verify the software application To print from Notepad Product might not be correctly installed Solution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Solution 4 Uninstall and reinstall the productTo uninstall and reinstall the product Double-clickAdd/Remove Programs Select Click here to restart later Product was not found To check the USB connection Solution 3 Restart the computer To uninstall and reinstall the software Solution 1 Restart the computer Product could not find available scan destinations To uninstall and reinstall the software Error occurred while communicating with the product Solution 2 Check the power cord and USB cable Solution 3 Restart the computer Solution 4 Uninstall and reinstall the product Solution 6 Contact HP support for service Missing HP Photosmart Software Solution 1 Install the HP Photosmart Software To install the HP Photosmart Software Error reading or writing the file File messagesUnreadable files. NN files could not be read Solution 1 Reinsert the memory card Solution 2 Print photos from the computerPhotos not found File not found Solution 1 Reinsert the memory card in the product Solution 2 Reformat the memory card in your digital cameraGeneral user messages File corrupted Solution 1 Close some applications or restart your computer Solution 2 Empty the Recycle Bin on your desktopBorderless printing error Memory card error Solution 2 Push the memory card all the way forward Card access errorDisconnected Out of disk space Use only one card at a time Card is inserted incorrectlyCard is damaged Card is not fully inserted Paper messages Solution 1 Replace the rear door Solution 2 Make sure the paper is loaded correctlySolution 3 Check the print settings Solution 5 Clean the rollers Paper jam or misfeed Power and connection messages Paper mismatchWrong paper width Product not found Solution 2 Connect the product to the computer Communication test failed Improper shutdown Two-way communication lost Print cartridge messages Low on ink Carriage stall Power connection Power cord and adaptor Power outlet Solution 5 Print a self-test report Need alignment or alignment failed Solution 3 Check if print cartridges are fully inserted Solution 4 Align newly installed print cartridges Solution 5 Print cartridge might be defectivePrint cartridges incorrectly installed To make sure the print cartridges are installed correctly Troubleshooting Non-HP cartridges installed Solution 1 Insert the print cartridges Solution 2 Remove the tape from the print cartridgesSolution 3 Remove and reinsert the print cartridges Solution 4 Contact HP support Printing in ink-backup mode Solution 1 Reinsert the print cartridges Print cartridges missing or not detected Solution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridge Incompatible print cartridges Solution 1 Check the print cartridge Solution 2 Contact HP support for servicePrint cartridge is not intended for use in this product Print cartridges in wrong slot To make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problem Tri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Troubleshooting Solution 2 Clean the print cartridge contacts Previously used genuine HP cartridge installed Original HP ink depleted HP warranty and support Warranty Before you call HP support Phone support period Placing a call After the phone support period HP Quick Exchange Service Japan Pack the HP All-in-One HP warranty and support Specifications Technical information Environmental product stewardship program Material safety data sheets Paper usePlastics Recycling program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices Regulatory model identification number FCC statement Vcci Class B compliance statement for users in Japan Noise emission statement for Germany Regulatory wireless statements Exposure to radio frequency radiation European Union regulatory notice European Union Regulatory Notice Regulatory wireless statements 253 Chapter Symbols/Numerics Index 256 257 258