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Kodak 20R manual Diagnostics and Troubleshooting, Printer Error Messages

Models: 20R

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5 Diagnostics and Troubleshooting

This chapter describes the error messages for the KODAK PROFESSIONAL LED II Printer 20R and offers information for troubleshooting. The information in this chapter includes:

Printer Error Messages	5-1
Manual or Automatic Reinitialization	5-1
Printer Paper Path	5-2
Printer Error Messages	5-3
Miscellaneous Printer Error Messages	5-8
Clearing Paper Jams	5-9
Troubleshooting Observable Errors	5-11
Additional Troubleshooting Tips for the Printer	5-13
Calibration Troubleshooting	5-14
Calibration Graph	5-14
Numbered Error Messages	5-14
Non-Numeric Error Messages	5-21
Getting Additional Help	5-22

Printer Error Messages

The following messages appear on the printer’s OCP when an equipment problem occurs:

•Error Messages–indicate an error condition that needs to be corrected or resolved before you can resume operating the equipment.

(For example: “OUT OF PAPER”, “SUPPLY DOOR OPEN”)

Some error conditions may be easily corrected and some may require the attention of a high level operator or even a service person.

•Miscellaneous Error Messages–indicates a problem with the printer has occurred that may or may not require you to call your service person.

More than one problem can occur at a time, however, only the message for the first error will appear.

Manual or Automatic Reinitialization

The printer will reinitialize when you correct the problem that caused the error code and press the Start key on the OCP within 30 seconds after closing the printer door(s).

If you do not press the Start key within 30 seconds after closing the printer door(s), the error message will disappear and the printer will automatically reinitialize when you begin to print.

The reinitialization process includes:

•Mechanical Self Check— A self-check of all mechanical systems in the printer occurs.

•Paper Check— A cut is made across the lead edge of the paper roll to ensure a clean straight cut. The paper is then repositioned in the shoe.

September 2000

5-1

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Kodak 20R manual Diagnostics and Troubleshooting, Printer Error Messages, Manual or Automatic Reinitialization

Contents

Part No. 6B6192 KODAK PROFESSIONAL LED II Printer 20ROperator’s Guide Eastman Kodak Company, European Union EU, CE Marking, EMC Regulatory InformationRadio Frequency Interference Environmental Regulations Safety RegulationsHow to Obtain Service Warranty InformationWarranty Period Warranty Repair CoveragePage September Table Of ContentsSeptember 3-23viii September 5-11September C-10September Appendix E: Using the PHOTOSHOP Export ModulePage Specifications—providesspecifications, site Using This GuideAbout This Guide procedures are categorized by frequencyAbout This Guide About Other PublicationsSoftware Included With the Printer Product Literature Getting Help from KodakPage SCSI Interface Installation and Service1 Introduction Product Descriptionconnector ports circuit breaker back door Equipment OverviewFront View Rear ViewStarting up the Printer 2 Using the SystemCalibrate icon Calibrating the PrinterUsing the System To calibrate the printerGo icon This icon highlights after you select Go Using the SystemThe Send LUT to Printer screen appears Using the SystemUsing the System Using the Densitometer to Read DensitiesObtaining Densities Obtaining Densities from a FileUsing the System Completing the Calibrationa.Click OK The following list of options appears Using the SystemUsing the System Making PrintsShutting Down the Printer Soft Shutdowncircuit breaker Hard ShutdownUsing the System Page 3 Operating Procedures time of day Operator Control Panel OCPOperating Procedures LED indicatorStart Key Operating ProceduresCancel Key OCP Key/Light DescriptionsPrinting Deferred or Buffered Jobs Cancelling JobsMenu Taking the Printer OfflineDefinition Status MessagesOperating Procedures Status Message/Printer Statesupply cassette cassette clamp paper supply door Loading Paper Into the Supply CassetteRemoving the Supply Cassette Operating Proceduresscrew adjuster cardboard core gear screw lock Loading the PaperOperating Procedures old core and core support assembly felt feltscrew lock Operating Procedurescardboard core detentimage or emulsion side Operating Procedurescore support assembly side without the gear lead edge of the paper slotted openingdigital printer Attaching a Digital Paper SaverOperating Procedures splice tape3-11 Operating Proceduressecond piece of splice tape Septemberplate cassette clamp slot Operating Proceduresshelf Emulsion image side of paper or paper saver gear on the cassette Operating Proceduresright hole puncher lead edge of the paper or paper saver paper alignment guideassembly Installing the Takeup CassettePreparing the Takeup Cassette Operating Procedurestakeup cassette locks Installing the Takeup CassetteOperating Procedures core support assembly cutoutSeptember Operating Proceduresclamping knob adjustable cassette support arm 3-16incorrect paper edge is skewed Cinching the Media to the Cardboard CoreOperating Procedures correct paper edge is not skewedcassette moves Operating Procedurescorrect incorrectSeptember Unloading the Paper from the PrinterReaching the End of Roll of Paper Operating Procedures3-20 Removing the Takeup CassetteOperating Procedures cassette handle support arm takeup cassettetape Removing Exposed Paper from the Takeup CassetteOperating Procedures lockright hole puncher Adjusting the Paper Hole PunchersOperating Procedures screw lock flangeUnloading the Supply and Takeup Using the Printer FeaturesAccessing the Menu Unloading PaperRestart Shutdown and RestartSelecting a Loading Option ShutdownPaper Loading Options Selecting the Paper Load OptionOperating Procedures factory defaultOperating Procedures Changing the Paper Loading OptionAdditional Paper Loss Operating Procedures Setting the Length of the Paper TrailerSetting the Punches 0.25 in Operating Proceduresoutline of paper outline of image Cut and Order Punches on Same Side of the PaperOperating Procedures Using the Automatic Roll IDUsing Page Starts outline of the paper outline of the image Setting the Page Starts ValueProducing Borderless Prints Operating ProceduresOperating Procedures Resetting the DefaultsResetting the Parameters Resetting the Printing LUTsOperating Procedures Setting the Target Pad ReadsResetting the Copyright Detection LUTs Selecting the SCSI PortsSetting the Current Date Setting the Time and DateResetting the Modem Port Setting the Current TimeOperating Procedures Setting the Amount of Space Between ImagesSetting the Current Day Operating Procedures Accessing the Software Version NumberChanging the Units of Measurement for Paper Sizes Changing the Gutter WidthAlways On Setting the Copyright Detection FeatureOperating Procedures Host SelectImage Size Storing Paper by Using the Soft Shutdown FeatureHandling and Storing the Paper About PrintingOperating Procedures Host Software Functions Supported By the PrinterBar Coding Pixel DoublingCalibrating the Printer Daily Maintenance4 Maintaining the Equipment Maintaining the PrinterSeptember Removing the Punch ChadMaintaining the Equipment punch chad trayshoe front door Periodic MaintenanceReplacing the Air Filter Maintaining the EquipmentPage Manual or Automatic Reinitialization 5 Diagnostics and TroubleshootingPrinter Error Messages takeup cassette Printer Paper PathDiagnostics and Troubleshooting CAUTION: Do not use sharp objects on the shoeError Message Printer Error MessagesDiagnostics and Troubleshooting Errorleft open Diagnostics and TroubleshootingThe front slack loop door was September Diagnostics and Troubleshootingpaper jam in shoe paper at shoe entr not Diagnostics and TroubleshootingSeptember Diagnostics and Troubleshootingshoe exit nip made not Load a new roll of paper Miscellaneous Printer Error MessagesDiagnostics and Troubleshooting The end of the paper roll wascut here Clearing Paper JamsDiagnostics and Troubleshooting cut here8.Reload the paper 9.Close the paper supply door Diagnostics and TroubleshootingObservation Troubleshooting Observable ErrorsDiagnostics and Troubleshooting Possible SolutionThe boarders on the prints Diagnostics and Troubleshootinglatch Additional Troubleshooting Tips for the PrinterDiagnostics and Troubleshooting Diagnostics and Troubleshooting Calibration TroubleshootingNumbered Error Messages Calibration Graphopen _filename_ Diagnostics and Troubleshootingexists:_filename_ create:_filename_found:_devicename_ Diagnostics and Troubleshootingon device devicename device:_devicename_was:_count_ Diagnostics and Troubleshootinginvalid:_parametername _parametervalue_column:_column_ Diagnostics and TroubleshootingCalToleranceFile column columnSeptember Diagnostics and Troubleshootingfile:_filename_ directory:_directory_Error:_error_from Diagnostics and Troubleshooting5-21 Non-NumericError MessagesDiagnostics and Troubleshooting SeptemberEuropean Region Getting Additional HelpDiagnostics and Troubleshooting Asia/Pacific RegionSupplies AccessoriesAppendix A: Ordering Supplies Surface Types Standard U.S. PaperMetric Paper Ordering SuppliesItem Leaders and Splice TapePublications Ordering SuppliesPage Acoustic Specifications Appendix B: SpecificationsPrinter Specifications Dimensions and WeightSpecifications Operator and Service AccessSite Requirements Floor RequirementsPower Power CordsElectrical SpecificationsItem Power OutletsLine Frequency SpecificationsSpecifications Line VoltageSeptember Power Receptacles U.S. and CanadaSpecifications PRINTERSeptember Printer Power Receptacles EuropeSpecifications Operating Environment Telephone lineDensitometer SCSI CableMACINTOSH Version Installing the Calibration SoftwareAppendix C: Additional Calibration Information System RequirementsWINDOWS NT Version Installation ProcedureAdditional Calibration Information MACINTOSH VersionAdditional Calibration Information 6.Select the installation typeFor Macintosh systems, select Easy Install Additional Calibration Information Kodak Device Calibration SoftwareApplication Window Definitions Menu bar Device icon this appears when you addFunction AccessAdditional Calibration Information MenuPrograms/Eastman Kodak Starting the Kodak Device Calibration SoftwareAdding a Device Additional Calibration InformationThe Create a New Device dialog box appears Additional Calibration InformationLog all actions: Log all actions Editing the Log SettingsAdditional Calibration Information Edit icon All devices must be deselectedEdit icon Device icon Updating a DeviceAdditional Calibration Information C-10 Deleting a DeviceAdditional Calibration Information Cut icon Device iconAdditional Calibration Information Viewing GraphsSeptember Value GraphAdditional Calibration Information C-12C-13 Difference GraphAdditional Calibration Information SeptemberC-14 History GraphAdditional Calibration Information To view calibration graphsGraphs icon Additional Calibration InformationSend LUT icon Sending LUTsAdditional Calibration Information To send a LUT to the PrinterTo send a test target to the printer Sending TargetsAdditional Calibration Information 2.Click the Send Test Target icon WINDOWS NT VersionAdditional Calibration Information Send Test Target iconAdditional Calibration Information MACINTOSH VersionEdit icon Editing the Calibration ConfigurationTo edit the calibration configuration Additional Calibration InformationC-21 Edit Configuration Screen for WINDOWS NT SystemsEdit Configuration Screen for MACINTOSH Systems Additional Calibration InformationDescription Editing Information on the Procedure TabProcedure Additional Calibration InformationC-23 Additional Calibration InformationDescription Editing Information on the Density Source TabAdditional Calibration Information Density SourceDescription Editing Information on the Aim TabAdditional Calibration Information AttributeAdditional Calibration Information Editing Information on the History TabAdditional Calibration Information Editing Information on the Paper TabAdditional Calibration Information Editing DP2 Information WINDOWS NT SystemsAdditional Calibration Information Editing KPIS Information Macintosh Systems2.To change the directory for the KPIS file Additional Calibration InformationC-31 Completing the Edit ConfigurationAdditional Calibration Information Additional Calibration Information Creating a Density File for Use with CalibrationFile Formats DensityDataRaw TECHNET FormatTo install the densitometer Installing the DensitometerPage Software Requirements Appendix D: Using the Image Print Server SoftwareInstalling the IPS Software Hardware RequirementsSource Directory Insertion Using the Image Print ServerInstalling the Software Inserting Images into the Print QueueUsing the Image Print Server Software Suspending and ResumingFailed Jobs Attended OperationSeptember Enqueue ExampleUsing the Image Print Server Software The Enqueue dialog box appears Using the Image Print Server SoftwareSeptember Dialog Boxes and Print OptionsUsing the Image Print Server Software KODAK PROFESSIONAL Image Print Server Main WindowButton Option DescriptionsUsing the Image Print Server Software Menu AccessUsing the Image Print Server Software Enqueue Dialog BoxOption Descriptions Option Descriptions Source Directory Preferences Dialog BoxUsing the Image Print Server Software LZW Compression Initialize Default Parameters Dialog BoxFile Format Details Supported TagsSoftware Requirements Appendix E Using the PHOTOSHOP Export ModuleInstalling the Export Module Hardware Requirements1.Open the Adobe Photoshop folder on your computer Installing the SoftwareUsing the PHOTOSHOP Export Module Using the PHOTOSHOP Export Module Printing ImagesThe Select a KODAK LED Printer dialog box appears Using the PHOTOSHOP Export ModuleTo select another printer 1. Click SelectThe KODAK LED Printer main dialog box appears Using the PHOTOSHOP Export ModuleOption Descriptions KODAK LED Main Dialog BoxUsing the PHOTOSHOP Export Module Dialog Boxes and Print OptionsOption Descriptions Punch AttributesOther options Using the PHOTOSHOP Export ModuleOption Descriptions Page Layout AttributesSelect an LED Printer Dialog Box Using the PHOTOSHOP Export ModuleOption Descriptions Printer Status Dialog BoxUsing the PHOTOSHOP Export Module Using the PHOTOSHOP Export Module TroubleshootingError messages General error messagesThe selected printer is not available Other ProblemsUsing the PHOTOSHOP Export Module Page Index Index LUTs C-16 to C-17 IndexIndex Page Printed in U.S.A KODAK CANADA INC Toronto, Ontario M6M CanadaEastman Kodak Company Eastman Kodak Company,