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Kodak 20R manual Getting Additional Help, Diagnostics and Troubleshooting, Asia/Pacific Region

Models: 20R

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Getting Additional Help

Diagnostics and Troubleshooting

Getting Additional Help

Your Kodak Sales Representative is the best source for information about the

KODAK PROFESSIONAL LED II Printer 20R.

In addition, technical support is also available in the United States. Call Kodak’s

Technical Assistance Center at 1-800-3Kodak3 from 8:00 a.m. to 11:00 p.m.

Eastern Standard Time on regular business days.

Have your printer’s K-Number ready. The K-Number label is attached to the front of the printer, next to the operator control panel.

Help numbers for the Asia/Pacific and European regions are listed on the next page.

Asia/Pacific Region

Country	Country Code	Helpline Number


Australia	61	1800-034487

Hong Kong	85	2-5649387

Indonesia	62	21-430-4527

Japan	81	0120-451-881

Korea	82	02-708-5471-4

Malaysia	60	3-757-2722

New Zealand	60	0800500135

Philippines	63	2-816-67-18

Singapore	65	4769-688

Taiwan	88	6-2-893-8234

Thailand	66	2-271-3040-x396

European Region

Country	Country Code	Helpline Number


Belgium	32	02/2632400

Denmark	45	43/717111

Finland	358	90/87071

France	33	1/4989-0083

Germany	49	0711/406-5561

Italy	39	02/66028454

Netherlands	31	03405/99704

Norway	47	02/818181

Spain	34	91/6267100

Sweden	46	08/58023663

UK	44	044261122 Ext.44239

5-22	September 2000

Image 92

Kodak 20R manual Getting Additional Help, Diagnostics and Troubleshooting, Asia/Pacific Region, European Region

Contents

Part No. 6B6192 KODAK PROFESSIONAL LED II Printer 20ROperator’s Guide Eastman Kodak Company, European Union EU, CE Marking, EMC Regulatory InformationRadio Frequency Interference Safety Regulations Environmental RegulationsWarranty Information Warranty PeriodWarranty Repair Coverage How to Obtain ServicePage Table Of Contents SeptemberSeptember 3-23viii 5-11 SeptemberC-10 SeptemberAppendix E: Using the PHOTOSHOP Export Module SeptemberPage Using This Guide About This Guideprocedures are categorized by frequency Specifications—providesspecifications, siteAbout This Guide About Other PublicationsSoftware Included With the Printer Getting Help from Kodak Product LiteraturePage Installation and Service 1 IntroductionProduct Description SCSI InterfaceEquipment Overview Front ViewRear View connector ports circuit breaker back door2 Using the System Starting up the PrinterCalibrating the Printer Using the SystemTo calibrate the printer Calibrate iconUsing the System Go icon This icon highlights after you select GoUsing the System The Send LUT to Printer screen appearsUsing the Densitometer to Read Densities Obtaining DensitiesObtaining Densities from a File Using the SystemCompleting the Calibration Using the SystemUsing the System a.Click OK The following list of options appearsMaking Prints Shutting Down the PrinterSoft Shutdown Using the Systemcircuit breaker Hard ShutdownUsing the System Page 3 Operating Procedures Operator Control Panel OCP Operating ProceduresLED indicator time of dayOperating Procedures Cancel KeyOCP Key/Light Descriptions Start KeyCancelling Jobs MenuTaking the Printer Offline Printing Deferred or Buffered JobsStatus Messages Operating ProceduresStatus Message/Printer State DefinitionLoading Paper Into the Supply Cassette Removing the Supply CassetteOperating Procedures supply cassette cassette clamp paper supply doorLoading the Paper Operating Proceduresold core and core support assembly felt felt screw adjuster cardboard core gear screw lockOperating Procedures cardboard coredetent screw lockOperating Procedures core support assembly side without the gearlead edge of the paper slotted opening image or emulsion sideAttaching a Digital Paper Saver Operating Proceduressplice tape digital printerOperating Procedures second piece of splice tapeSeptember 3-11plate cassette clamp slot Operating Proceduresshelf Emulsion image side of paper or paper saver Operating Procedures right hole puncher lead edge of the paperor paper saver paper alignment guide gear on the cassetteInstalling the Takeup Cassette Preparing the Takeup CassetteOperating Procedures assemblyInstalling the Takeup Cassette Operating Procedurescore support assembly cutout takeup cassette locksOperating Procedures clamping knob adjustable cassette support arm3-16 SeptemberCinching the Media to the Cardboard Core Operating Procedurescorrect paper edge is not skewed incorrect paper edge is skewedOperating Procedures correctincorrect cassette movesUnloading the Paper from the Printer Reaching the End of Roll of PaperOperating Procedures SeptemberRemoving the Takeup Cassette Operating Procedurescassette handle support arm takeup cassette 3-20Removing Exposed Paper from the Takeup Cassette Operating Procedureslock tapeAdjusting the Paper Hole Punchers Operating Proceduresscrew lock flange right hole puncherUsing the Printer Features Accessing the MenuUnloading Paper Unloading the Supply and TakeupShutdown and Restart Selecting a Loading OptionShutdown RestartSelecting the Paper Load Option Operating Proceduresfactory default Paper Loading OptionsOperating Procedures Changing the Paper Loading OptionAdditional Paper Loss Operating Procedures Setting the Length of the Paper TrailerSetting the Punches Operating Procedures outline of paper outline of imageCut and Order Punches on Same Side of the Paper 0.25 inOperating Procedures Using the Automatic Roll IDUsing Page Starts Setting the Page Starts Value Producing Borderless PrintsOperating Procedures outline of the paper outline of the imageResetting the Defaults Resetting the ParametersResetting the Printing LUTs Operating ProceduresSetting the Target Pad Reads Resetting the Copyright Detection LUTsSelecting the SCSI Ports Operating ProceduresSetting the Time and Date Resetting the Modem PortSetting the Current Time Setting the Current DateOperating Procedures Setting the Amount of Space Between ImagesSetting the Current Day Accessing the Software Version Number Changing the Units of Measurement for Paper SizesChanging the Gutter Width Operating ProceduresSetting the Copyright Detection Feature Operating ProceduresHost Select Always OnStoring Paper by Using the Soft Shutdown Feature Handling and Storing the PaperAbout Printing Image SizeHost Software Functions Supported By the Printer Bar CodingPixel Doubling Operating ProceduresDaily Maintenance 4 Maintaining the EquipmentMaintaining the Printer Calibrating the PrinterRemoving the Punch Chad Maintaining the Equipmentpunch chad tray SeptemberPeriodic Maintenance Replacing the Air FilterMaintaining the Equipment shoe front doorPage Manual or Automatic Reinitialization 5 Diagnostics and TroubleshootingPrinter Error Messages Printer Paper Path Diagnostics and TroubleshootingCAUTION: Do not use sharp objects on the shoe takeup cassettePrinter Error Messages Diagnostics and TroubleshootingError Error Messageleft open Diagnostics and TroubleshootingThe front slack loop door was September Diagnostics and Troubleshootingpaper jam in shoe Diagnostics and Troubleshooting paper at shoe entr notSeptember Diagnostics and Troubleshootingshoe exit nip made not Miscellaneous Printer Error Messages Diagnostics and TroubleshootingThe end of the paper roll was Load a new roll of paperClearing Paper Jams Diagnostics and Troubleshootingcut here cut hereDiagnostics and Troubleshooting 8.Reload the paper 9.Close the paper supply doorTroubleshooting Observable Errors Diagnostics and TroubleshootingPossible Solution ObservationDiagnostics and Troubleshooting The boarders on the printslatch Additional Troubleshooting Tips for the PrinterDiagnostics and Troubleshooting Calibration Troubleshooting Numbered Error MessagesCalibration Graph Diagnostics and TroubleshootingDiagnostics and Troubleshooting exists:_filename_create:_filename_ open _filename_Diagnostics and Troubleshooting on device devicenamedevice:_devicename_ found:_devicename_Diagnostics and Troubleshooting invalid:_parametername_parametervalue_ was:_count_Diagnostics and Troubleshooting CalToleranceFilecolumn column column:_column_Diagnostics and Troubleshooting file:_filename_directory:_directory_ SeptemberDiagnostics and Troubleshooting Error:_error_fromNon-NumericError Messages Diagnostics and TroubleshootingSeptember 5-21Getting Additional Help Diagnostics and TroubleshootingAsia/Pacific Region European RegionSupplies AccessoriesAppendix A: Ordering Supplies Standard U.S. Paper Metric PaperOrdering Supplies Surface TypesLeaders and Splice Tape PublicationsOrdering Supplies ItemPage Appendix B: Specifications Printer SpecificationsDimensions and Weight Acoustic SpecificationsOperator and Service Access Site RequirementsFloor Requirements SpecificationsPower Cords ElectricalSpecifications PowerPower Outlets Line FrequencySpecifications ItemLine Voltage SpecificationsPower Receptacles U.S. and Canada SpecificationsPRINTER SeptemberSeptember Printer Power Receptacles EuropeSpecifications Telephone line DensitometerSCSI Cable Operating EnvironmentInstalling the Calibration Software Appendix C: Additional Calibration InformationSystem Requirements MACINTOSH VersionInstallation Procedure Additional Calibration InformationMACINTOSH Version WINDOWS NT VersionAdditional Calibration Information 6.Select the installation typeFor Macintosh systems, select Easy Install Kodak Device Calibration Software Application Window DefinitionsMenu bar Device icon this appears when you add Additional Calibration InformationAccess Additional Calibration InformationMenu FunctionStarting the Kodak Device Calibration Software Adding a DeviceAdditional Calibration Information Programs/Eastman KodakAdditional Calibration Information The Create a New Device dialog box appearsEditing the Log Settings Additional Calibration InformationEdit icon All devices must be deselected Log all actions: Log all actionsEdit icon Device icon Updating a DeviceAdditional Calibration Information Deleting a Device Additional Calibration InformationCut icon Device icon C-10Viewing Graphs Additional Calibration InformationValue Graph Additional Calibration InformationC-12 SeptemberDifference Graph Additional Calibration InformationSeptember C-13History Graph Additional Calibration InformationTo view calibration graphs C-14Additional Calibration Information Graphs iconSending LUTs Additional Calibration InformationTo send a LUT to the Printer Send LUT iconTo send a test target to the printer Sending TargetsAdditional Calibration Information WINDOWS NT Version Additional Calibration InformationSend Test Target icon 2.Click the Send Test Target iconMACINTOSH Version Additional Calibration InformationEditing the Calibration Configuration To edit the calibration configurationAdditional Calibration Information Edit iconEdit Configuration Screen for WINDOWS NT Systems Edit Configuration Screen for MACINTOSH SystemsAdditional Calibration Information C-21Editing Information on the Procedure Tab ProcedureAdditional Calibration Information DescriptionAdditional Calibration Information C-23Editing Information on the Density Source Tab Additional Calibration InformationDensity Source DescriptionEditing Information on the Aim Tab Additional Calibration InformationAttribute DescriptionEditing Information on the History Tab Additional Calibration InformationEditing Information on the Paper Tab Additional Calibration InformationEditing DP2 Information WINDOWS NT Systems Additional Calibration InformationEditing KPIS Information Macintosh Systems Additional Calibration InformationAdditional Calibration Information 2.To change the directory for the KPIS fileC-31 Completing the Edit ConfigurationAdditional Calibration Information Creating a Density File for Use with Calibration File FormatsDensityDataRaw TECHNET Format Additional Calibration InformationInstalling the Densitometer To install the densitometerPage Appendix D: Using the Image Print Server Software Installing the IPS SoftwareHardware Requirements Software RequirementsUsing the Image Print Server Installing the SoftwareInserting Images into the Print Queue Source Directory InsertionSuspending and Resuming Failed JobsAttended Operation Using the Image Print Server SoftwareSeptember Enqueue ExampleUsing the Image Print Server Software Using the Image Print Server Software The Enqueue dialog box appearsDialog Boxes and Print Options Using the Image Print Server SoftwareKODAK PROFESSIONAL Image Print Server Main Window SeptemberOption Descriptions Using the Image Print Server SoftwareMenu Access ButtonUsing the Image Print Server Software Enqueue Dialog BoxOption Descriptions Option Descriptions Source Directory Preferences Dialog BoxUsing the Image Print Server Software Initialize Default Parameters Dialog Box File Format DetailsSupported Tags LZW CompressionAppendix E Using the PHOTOSHOP Export Module Installing the Export ModuleHardware Requirements Software Requirements1.Open the Adobe Photoshop folder on your computer Installing the SoftwareUsing the PHOTOSHOP Export Module Printing Images Using the PHOTOSHOP Export ModuleUsing the PHOTOSHOP Export Module To select another printer1. Click Select The Select a KODAK LED Printer dialog box appearsUsing the PHOTOSHOP Export Module The KODAK LED Printer main dialog box appearsKODAK LED Main Dialog Box Using the PHOTOSHOP Export ModuleDialog Boxes and Print Options Option DescriptionsPunch Attributes Other optionsUsing the PHOTOSHOP Export Module Option DescriptionsPage Layout Attributes Select an LED Printer Dialog BoxUsing the PHOTOSHOP Export Module Option DescriptionsOption Descriptions Printer Status Dialog BoxUsing the PHOTOSHOP Export Module Troubleshooting Error messagesGeneral error messages Using the PHOTOSHOP Export ModuleThe selected printer is not available Other ProblemsUsing the PHOTOSHOP Export Module Page Index Index Index LUTs C-16 to C-17Index Page KODAK CANADA INC Toronto, Ontario M6M Canada Eastman Kodak CompanyEastman Kodak Company, Printed in U.S.A