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Kodak 20R manual Diagnostics and Troubleshooting, Error:_error_from

Models: 20R

1 166

Page 90

Diagnostics and Troubleshooting

Error	Error Code /Status	Possible Cause/Subsystem	Possible Solution
Code	Message	Possible Cause/Subsystem	Possible Solution
Code	Message

1202	Error:_error_from	Unexpected error was returned	Calibrate the densitometer. If the
	densitometer.	from the densitometer.	problem continues, check the
			manual for the densitometer.

1203	Error: Number of patches	Unable densities on densitometer.	Try adjusting frame counts or
	seen by densitometer is		reread the density patches on the
	incorrect.		densitometer.

1300	Values have not been loaded	Matrix file missing.	Create a new device.

1301	Data or Matrix files have not	Matrix file missing.	Create a new device.
	yet been loaded

1302	Data cannot be saved, must	Matrix file missing.	Create a new device.
	first apply the matrix

5-20	September 2000

Page 90

Image 90

Kodak 20R manual Diagnostics and Troubleshooting, Error:_error_from

Contents

KODAK PROFESSIONAL LED II Printer 20R Operator’s GuidePart No. 6B6192 Eastman Kodak Company, Regulatory Information Radio Frequency InterferenceEuropean Union EU, CE Marking, EMC Safety Regulations Environmental RegulationsWarranty Repair Coverage Warranty InformationWarranty Period How to Obtain ServicePage Table Of Contents September3-23 viiiSeptember 5-11 SeptemberC-10 SeptemberAppendix E: Using the PHOTOSHOP Export Module SeptemberPage procedures are categorized by frequency Using This GuideAbout This Guide Specifications—providesspecifications, siteAbout Other Publications Software Included With the PrinterAbout This Guide Getting Help from Kodak Product LiteraturePage Product Description Installation and Service1 Introduction SCSI InterfaceRear View Equipment OverviewFront View connector ports circuit breaker back door2 Using the System Starting up the PrinterTo calibrate the printer Calibrating the PrinterUsing the System Calibrate iconUsing the System Go icon This icon highlights after you select GoUsing the System The Send LUT to Printer screen appearsObtaining Densities from a File Using the Densitometer to Read DensitiesObtaining Densities Using the SystemCompleting the Calibration Using the SystemUsing the System a.Click OK The following list of options appearsSoft Shutdown Making PrintsShutting Down the Printer Using the SystemHard Shutdown Using the Systemcircuit breaker Page 3 Operating Procedures LED indicator Operator Control Panel OCPOperating Procedures time of dayOCP Key/Light Descriptions Operating ProceduresCancel Key Start KeyTaking the Printer Offline Cancelling JobsMenu Printing Deferred or Buffered JobsStatus Message/Printer State Status MessagesOperating Procedures DefinitionOperating Procedures Loading Paper Into the Supply CassetteRemoving the Supply Cassette supply cassette cassette clamp paper supply doorold core and core support assembly felt felt Loading the PaperOperating Procedures screw adjuster cardboard core gear screw lockdetent Operating Procedurescardboard core screw locklead edge of the paper slotted opening Operating Procedurescore support assembly side without the gear image or emulsion sidesplice tape Attaching a Digital Paper SaverOperating Procedures digital printerSeptember Operating Proceduressecond piece of splice tape 3-11Operating Procedures shelf Emulsion image side of paper or paper saverplate cassette clamp slot or paper saver paper alignment guide Operating Proceduresright hole puncher lead edge of the paper gear on the cassetteOperating Procedures Installing the Takeup CassettePreparing the Takeup Cassette assemblycore support assembly cutout Installing the Takeup CassetteOperating Procedures takeup cassette locks3-16 Operating Proceduresclamping knob adjustable cassette support arm Septembercorrect paper edge is not skewed Cinching the Media to the Cardboard CoreOperating Procedures incorrect paper edge is skewedincorrect Operating Procedurescorrect cassette movesOperating Procedures Unloading the Paper from the PrinterReaching the End of Roll of Paper Septembercassette handle support arm takeup cassette Removing the Takeup CassetteOperating Procedures 3-20lock Removing Exposed Paper from the Takeup CassetteOperating Procedures tapescrew lock flange Adjusting the Paper Hole PunchersOperating Procedures right hole puncherUnloading Paper Using the Printer FeaturesAccessing the Menu Unloading the Supply and TakeupShutdown Shutdown and RestartSelecting a Loading Option Restartfactory default Selecting the Paper Load OptionOperating Procedures Paper Loading OptionsChanging the Paper Loading Option Additional Paper LossOperating Procedures Setting the Length of the Paper Trailer Setting the PunchesOperating Procedures Cut and Order Punches on Same Side of the Paper Operating Proceduresoutline of paper outline of image 0.25 inUsing the Automatic Roll ID Using Page StartsOperating Procedures Operating Procedures Setting the Page Starts ValueProducing Borderless Prints outline of the paper outline of the imageResetting the Printing LUTs Resetting the DefaultsResetting the Parameters Operating ProceduresSelecting the SCSI Ports Setting the Target Pad ReadsResetting the Copyright Detection LUTs Operating ProceduresSetting the Current Time Setting the Time and DateResetting the Modem Port Setting the Current DateSetting the Amount of Space Between Images Setting the Current DayOperating Procedures Changing the Gutter Width Accessing the Software Version NumberChanging the Units of Measurement for Paper Sizes Operating ProceduresHost Select Setting the Copyright Detection FeatureOperating Procedures Always OnAbout Printing Storing Paper by Using the Soft Shutdown FeatureHandling and Storing the Paper Image SizePixel Doubling Host Software Functions Supported By the PrinterBar Coding Operating ProceduresMaintaining the Printer Daily Maintenance4 Maintaining the Equipment Calibrating the Printerpunch chad tray Removing the Punch ChadMaintaining the Equipment SeptemberMaintaining the Equipment Periodic MaintenanceReplacing the Air Filter shoe front doorPage 5 Diagnostics and Troubleshooting Printer Error MessagesManual or Automatic Reinitialization CAUTION: Do not use sharp objects on the shoe Printer Paper PathDiagnostics and Troubleshooting takeup cassetteError Printer Error MessagesDiagnostics and Troubleshooting Error MessageDiagnostics and Troubleshooting The front slack loop door wasleft open Diagnostics and Troubleshooting paper jam in shoeSeptember Diagnostics and Troubleshooting paper at shoe entr notDiagnostics and Troubleshooting shoe exit nip made notSeptember The end of the paper roll was Miscellaneous Printer Error MessagesDiagnostics and Troubleshooting Load a new roll of papercut here Clearing Paper JamsDiagnostics and Troubleshooting cut hereDiagnostics and Troubleshooting 8.Reload the paper 9.Close the paper supply doorPossible Solution Troubleshooting Observable ErrorsDiagnostics and Troubleshooting ObservationDiagnostics and Troubleshooting The boarders on the printsAdditional Troubleshooting Tips for the Printer Diagnostics and Troubleshootinglatch Calibration Graph Calibration TroubleshootingNumbered Error Messages Diagnostics and Troubleshootingcreate:_filename_ Diagnostics and Troubleshootingexists:_filename_ open _filename_device:_devicename_ Diagnostics and Troubleshootingon device devicename found:_devicename__parametervalue_ Diagnostics and Troubleshootinginvalid:_parametername was:_count_column column Diagnostics and TroubleshootingCalToleranceFile column:_column_directory:_directory_ Diagnostics and Troubleshootingfile:_filename_ SeptemberDiagnostics and Troubleshooting Error:_error_fromSeptember Non-NumericError MessagesDiagnostics and Troubleshooting 5-21Asia/Pacific Region Getting Additional HelpDiagnostics and Troubleshooting European RegionAccessories Appendix A: Ordering SuppliesSupplies Ordering Supplies Standard U.S. PaperMetric Paper Surface TypesOrdering Supplies Leaders and Splice TapePublications ItemPage Dimensions and Weight Appendix B: SpecificationsPrinter Specifications Acoustic SpecificationsFloor Requirements Operator and Service AccessSite Requirements SpecificationsSpecifications Power CordsElectrical PowerSpecifications Power OutletsLine Frequency ItemLine Voltage SpecificationsPRINTER Power Receptacles U.S. and CanadaSpecifications SeptemberPrinter Power Receptacles Europe SpecificationsSeptember SCSI Cable Telephone lineDensitometer Operating EnvironmentSystem Requirements Installing the Calibration SoftwareAppendix C: Additional Calibration Information MACINTOSH VersionMACINTOSH Version Installation ProcedureAdditional Calibration Information WINDOWS NT Version6.Select the installation type For Macintosh systems, select Easy InstallAdditional Calibration Information Menu bar Device icon this appears when you add Kodak Device Calibration SoftwareApplication Window Definitions Additional Calibration InformationMenu AccessAdditional Calibration Information FunctionAdditional Calibration Information Starting the Kodak Device Calibration SoftwareAdding a Device Programs/Eastman KodakAdditional Calibration Information The Create a New Device dialog box appearsEdit icon All devices must be deselected Editing the Log SettingsAdditional Calibration Information Log all actions: Log all actionsUpdating a Device Additional Calibration InformationEdit icon Device icon Cut icon Device icon Deleting a DeviceAdditional Calibration Information C-10Viewing Graphs Additional Calibration InformationC-12 Value GraphAdditional Calibration Information SeptemberSeptember Difference GraphAdditional Calibration Information C-13To view calibration graphs History GraphAdditional Calibration Information C-14Additional Calibration Information Graphs iconTo send a LUT to the Printer Sending LUTsAdditional Calibration Information Send LUT iconSending Targets Additional Calibration InformationTo send a test target to the printer Send Test Target icon WINDOWS NT VersionAdditional Calibration Information 2.Click the Send Test Target iconMACINTOSH Version Additional Calibration InformationAdditional Calibration Information Editing the Calibration ConfigurationTo edit the calibration configuration Edit iconAdditional Calibration Information Edit Configuration Screen for WINDOWS NT SystemsEdit Configuration Screen for MACINTOSH Systems C-21Additional Calibration Information Editing Information on the Procedure TabProcedure DescriptionAdditional Calibration Information C-23Density Source Editing Information on the Density Source TabAdditional Calibration Information DescriptionAttribute Editing Information on the Aim TabAdditional Calibration Information DescriptionEditing Information on the History Tab Additional Calibration InformationEditing Information on the Paper Tab Additional Calibration InformationEditing DP2 Information WINDOWS NT Systems Additional Calibration InformationEditing KPIS Information Macintosh Systems Additional Calibration InformationAdditional Calibration Information 2.To change the directory for the KPIS fileCompleting the Edit Configuration Additional Calibration InformationC-31 DensityDataRaw TECHNET Format Creating a Density File for Use with CalibrationFile Formats Additional Calibration InformationInstalling the Densitometer To install the densitometerPage Hardware Requirements Appendix D: Using the Image Print Server SoftwareInstalling the IPS Software Software RequirementsInserting Images into the Print Queue Using the Image Print ServerInstalling the Software Source Directory InsertionAttended Operation Suspending and ResumingFailed Jobs Using the Image Print Server SoftwareEnqueue Example Using the Image Print Server SoftwareSeptember Using the Image Print Server Software The Enqueue dialog box appearsKODAK PROFESSIONAL Image Print Server Main Window Dialog Boxes and Print OptionsUsing the Image Print Server Software SeptemberMenu Access Option DescriptionsUsing the Image Print Server Software ButtonEnqueue Dialog Box Option DescriptionsUsing the Image Print Server Software Source Directory Preferences Dialog Box Using the Image Print Server SoftwareOption Descriptions Supported Tags Initialize Default Parameters Dialog BoxFile Format Details LZW CompressionHardware Requirements Appendix E Using the PHOTOSHOP Export ModuleInstalling the Export Module Software RequirementsInstalling the Software Using the PHOTOSHOP Export Module1.Open the Adobe Photoshop folder on your computer Printing Images Using the PHOTOSHOP Export Module1. Click Select Using the PHOTOSHOP Export ModuleTo select another printer The Select a KODAK LED Printer dialog box appearsUsing the PHOTOSHOP Export Module The KODAK LED Printer main dialog box appearsDialog Boxes and Print Options KODAK LED Main Dialog BoxUsing the PHOTOSHOP Export Module Option DescriptionsUsing the PHOTOSHOP Export Module Punch AttributesOther options Option DescriptionsUsing the PHOTOSHOP Export Module Page Layout AttributesSelect an LED Printer Dialog Box Option DescriptionsPrinter Status Dialog Box Using the PHOTOSHOP Export ModuleOption Descriptions General error messages TroubleshootingError messages Using the PHOTOSHOP Export ModuleOther Problems Using the PHOTOSHOP Export ModuleThe selected printer is not available Page Index Index Index LUTs C-16 to C-17Index Page Eastman Kodak Company, KODAK CANADA INC Toronto, Ontario M6M CanadaEastman Kodak Company Printed in U.S.A