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| Diagnostics and Troubleshooting | |
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| Error Message | Possible Cause/Subsystem |
| Possible Solution |
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| An underrun error occurred during | • The cable between the printer | • Check that all of the cables are |
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| communications to the following | and the host computer is worn. |
| properly connected. |
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| device. | • One or more of the connections | • | Check the cables and |
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| between the printer and the host |
| connections between the printer |
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| computer has malfunctioned. |
| and the host computer for wear |
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| and if necessary, replace them. |
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| An UNKNOWN error occurred | An unknown error occurred in the | • Restart the calibration application. |
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| during communications to the | application. | • If the problem continues, make |
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| following device. |
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| sure you have the Calibration |
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| Application and ASPI SCSI |
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| device driver installed correctly. |
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| Device not found. | The host computer attempted to | • Make sure that the printer is |
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| contact the printer at the specified |
| turned on and is |
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| SCSI ID but did not get a response. | • | Make sure the Calibration |
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| Application and ASPI SCSI |
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| device driver are installed |
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| correctly. |
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| Invalid Device ID. | The host computer attempted to | Make sure that the printer is turned |
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| contact the printer at the specified | on and is |
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| SCSI ID but did not get a response. |
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| The following device is busy. | The printer at the specified SCSI ID | Check that all of the cables are |
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| is busy. | properly connected. |
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| The following device is closed. | The connection between the printer | Check that all of the cables are |
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| and host computer was lost. | properly connected. |
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September 2000 |
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