Kodak 20R manual Diagnostics and Troubleshooting, The boarders on the prints

Diagnostics and Troubleshooting

Observation	Possible Cause		Possible Solution
The boarders on the prints	The host software’s image	Refer to the instructions for image positioning
are not the right size.	positioning is not correct.	in the manual for the host software.
	The page start parameter may be	See “Using Page Starts” on page 3-29.
	incorrect.
The edge(s) of the prints	• The paper is not loaded correctly	1.	Reload the paper in the paper supply
are damaged and the	in the paper cassette.		cassette.
image is skewed.	• The paper supply cassette	2.	Position the paper supply cassette on the
	clamp is not secured correctly.		pin of the shelf.
	• The paper supply cassette was	3.	Close the clamp to lock the paper supply
	not aligned with the pin when		cassette into position.
	installed on the shelf.	NOTE: Always carry the paper cassette with
	• The paper supply cassette was		two hands to prevent the paper from
	not picked up or carried correctly		sliding to one end or “telescoping”.
	and the paper has “telescoped”.	4.	When loading paper into the printer:
	• Paper was not straight when it		• cut the corners of the lead edges of the
	was fed into the printer.		paper at a 45o angle
	• The Punch assembly is not		• wait for a message to feed
	adjusted correctly.
			• push the paper slowly into the printer’s
	• Paper was not fed correctly into
			rollers, keeping the paper taut between
	the punch slots.
			the cassette and the rollers.
		NOTE: Push the paper evenly so that the
			paper remains flat and does not
			buckle and do not push the paper too
			hard against the paper alignment
			guide.
The edge of the paper is	• The paper was not straight when	Make sure that the takeup cassette is seated
damaged in the takeup	cinched.	correctly on the arms and can move up and
area.	• The paper was not centered	down a few degrees when you push on the top
	when cinched.	of it.
	• The bearings on the takeup
	cassette were not seated
	correctly when the takeup
	cassette was placed on the
	arms.
The text on the paper has	• The text density is too high.	•	Calibrate the printer.
flare.	• The processor is not in control.	• Download the latest calibration software
	• The printer is not calibrated		from Kodak’s Web site and then calibrate
	correctly.		the printer.
The host does not	An error was made during the	1.	Turn off the host computer.
recognize the printer	power up sequence.	2.	Turn off the printer.
		3.	Power up the printer and wait for it to
			initialize.
		4.	Power up the host computer.
	The SCSI IDs are different.	1.	Change the SCSI ID through the OCP.
		2.	Turn off the host computer.
		3.	Turn off the printer.
		4.	Power up the printer and wait for it to
			initialize.
		5.	Power up the host computer.

5-12 September 2000