Diagnostics and Troubleshooting
Error | Error Message | Possible Cause | Possible Solution | |
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18 | unexpected OCP reply | The 300 board sent an unexpected | Call for service. | |
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| message to the 200 board. |
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20 | pec service mode | The service switch for the 200 | Call for service. | |
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| board is on, enabling |
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| LEDs that can cause fogging. |
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21 | opc service mode | The service switch for the 300 | Call for service. | |
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| board is on, enabling |
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| LEDs that can cause fogging. |
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23 | in error state | A previous error has not been | Reinitialize the printer. | |
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| cleared. |
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24 | middle of load | Attempting to perform a function | Wait until paper loading is complete | |
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| while paper is being loaded. | and perform the function again. | |
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26 | slack loop back door | The back slack loop door was left | Close the back slack loop door. | |
| open | open. |
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27 | slack loop front door | The front slack loop door was | Close the front sheet slack loop door. | |
| open | left open. |
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28 | unit does not fit | The sum of all the unit setups since | Begin printing. | |
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| the last print start exceeds 33 |
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| inches. |
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30 | unexpected knife | Knife not detected at either end. | Call for service. | |
| neither limit |
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31 | operation failed due to | The door was opened and closed | Reinitialize the printer. | |
| door open | and paper was fogged. |
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32 | need to cinch paper in | The paper is not cinched correctly | • Cinch the paper in the takeup | |
| takeup | in the takeup cassette. | cassette | |
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| • Check that the takeup cassette is | |
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| installed correctly, | |
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33 | end of roll detected | The supply paper cassette is | Remove the paper from the takeup | |
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| empty. | cassette and install a new roll of paper | |
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| in the supply cassette. | |
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35 | printer needs to cinch | The paper is not cinched correctly | • Cinch the paper in the takeup | |
| takeup | in the takeup cassette. | cassette | |
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| • Check that the takeup cassette is | |
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| installed correctly. | |
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36 | cinch cancelled, paper | Paper loading was cancelled after | • Cinch the paper in the takeup | |
| not cinched | the prompt to cinch paper. | cassette | |
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| • Check that the takeup cassette is | |
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| installed correctly, | |
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37 | error occurred in sheet | An error occurred in the sheet | Reinitialize the printer. | |
| transport | transport area. |
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64 | bad msg checksum | A problem with a prom has | Call for service. | |
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| occurred. |
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September 2000 |