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| Diagnostics and Troubleshooting |
| Troubleshooting Observable Errors | |||
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Observation |
| Possible Cause |
| Possible Solution |
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A print has a line on it. |
| The circuit breaker was turned off | • Do not turn off the circuit breaker when | |
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| when paper was in the shoe. |
| paper is in the shoe. |
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| • Do a shutdown prior to turning off the circuit | |
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| breaker. |
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| The printer was disturbed or | Do not disturb or bump the printer during the | |
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| bumped during the print cycle. | print cycle. | |
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The prints have a |
| The roll of paper was dropped on | Load a new roll of paper. | |
repeated unfocused |
| its edge. |
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pattern on the edges. |
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The edges are out of |
| The relative humidity level is too | Increase the humidity level in the room or store | |
focus. |
| low for the paper to be stored in the | the paper in a sealed plastic bag when it is not | |
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| cassette for more than one day. | being used. | |
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The prints have a light |
| The opening for the control strip | Store and carry the cassette with the opening | |
leak exposure on them. |
| feed box is open. | facing down. | |
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The rotor is hitting the |
| The paper is not loaded correctly. | Reload the paper. | |
paper in the printer and |
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causing noise. |
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The vacuum reduction |
| • The vacuum reduction insert | Properly install an undamaged vacuum | |
insert is damaged and |
| was not installed properly and | reduction insert. | |
causing noise in the |
| has become damaged. |
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printer. |
| • A damaged vacuum reduction |
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| insert was installed. |
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The paper is being |
| The lead edge of the paper has not | 1. | Pull the paper out of the printer from the |
creased and crumpled |
| been squarely trimmed and is |
| paper supply area. |
when feeding into the |
| being pulled at an angle or | 2. | Recut the lead edge of the paper squarely. |
printer. |
| unevenly or it is being loaded at an | 3. | Reload the paper. Wait for a message and |
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| angle into the rollers. |
| the push the paper evenly and slowly. |
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| NOTE: If necessary, remove the curl in the | |
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| paper by rolling the paper on an |
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| empty core in the opposite direction |
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| of the curl. |
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The paper jams |
| Small strips or pieces of paper are | Remove small pieces of paper from the printer. | |
repeatedly. |
| caught in the printer from the |
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| previous paper jam. |
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| The splice tape was only installed | Apply splice tape to both sides of the paper | |
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| on one side of the digital printer | and the digital printer paper saver. See | |
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| paper saver and the paper. | “Attaching a Digital Paper Saver” on | |
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| page | |
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The prints have not been |
| • The cutter may not be set | • | Readjust the cutter. |
cut correctly by your |
| correctly. | • Check the position of the paper punch. | |
cutter. |
| • The punch marks line up with |
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| the ends of the image. |
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September 2000 |
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