Troubleshooting

Chapter 13

self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges.

For more information, see:

Check the estimated ink levels” on page 80

Print a self-test report” on page 94

Clean the print cartridges” on page 88

Cause: The print cartridges needed to be cleaned or there was insufficient ink. If this did not solve the issue, try the next solution.

Solution 6: Replace the print cartridge

Solution: Replace the indicated print cartridge. You can also remove the indicated print cartridge and print using ink-backup mode.

NOTE: During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as printing a photo from a memory card).

Check to see if your print cartridge is still under warranty and end of warranty date has not been reached.

If the end of warranty date has been reached, purchase a new print cartridge.

If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The print cartridge was damaged.

Printouts seem blurry or fuzzy

Try the following solutions if your printout is not sharp or unclear.

TIP: After reviewing the solutions in this section, you can go to HP's website to see if there is additional troubleshooting help. For more information, go to: www.hp.com/ support.

Solution 1: Check the print settings

Solution 2: Use a higher quality image

Solution 3: Print the image in a smaller size

Solution 1: Check the print settings

Solution: Check the print settings.

Check the paper type setting to make sure it matches the type of paper loaded in the input tray.

Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.

126 Troubleshooting

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HP C4599, C4580 manual Printouts seem blurry or fuzzy, Solution 6 Replace the print cartridge