Chapter 13

Troubleshooting

Cause: The original was placed incorrectly on the glass.

A borderless copy has white space around the edges

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Scan, resize, and print the image

•Solution 2: Use photo paper to make borderless copies

Solution 1: Scan, resize, and print the image

Solution: When you make a borderless copy of a very small original, the product enlarges the original up to a maximum percentage. This might leave white space around the edges. (The maximum percentage varies by model.)

Depending on the size of the borderless copy you are trying to make, the minimum size of the original varies. For example, you cannot enlarge a passport photo to create a letter-size borderless copy.

If you want to make a borderless copy of a very small original, scan the original into the computer, resize the image, and then print a borderless copy of the enlarged image.

Cause: You were trying to make a borderless copy of a very small original. If this did not solve the issue, try the next solution.

Solution 2: Use photo paper to make borderless copies

Solution: Use photo paper to make borderless copies.

For more information, see:

•“Load full-size paper or small-size photo paper” on page 34

•“Recommended papers for printing and copying” on page 32

Cause: You were trying to make a borderless copy without using photo paper.

158 Troubleshooting