HP warranty and support | HP C4599, C4580 manual

Chapter 14

If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty.

2.Place the return shipping label on the outside of the box.

3.Include the following items in the box:

•A complete description of symptoms for service personnel (samples of print quality problems are helpful).

•A copy of the sales slip or other proof of purchase to establish the warranty coverage period.

•Your name, address, and a phone number where you can be reached during the day.

HP warranty and support

242 HP warranty and support

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HP C4599, C4580 manual HP warranty and support

Contents

Windows Help HP Photosmart C4500 All-in-One series Page Contents HP warranty and support TroubleshootingMaintain the HP All-in-One Technical information HP Photosmart C4500 All-in- One series Help OneHP Photosmart seriesC4500 HelpAll- HP All-in-One at a glance HP All-in-One overview One overview Control panel features Settings Menu Default MenuMenu overview Scan/Reprint Menu Use the HP Photosmart Software Wireless Menu Start Here guide Find more information Find more information USB connection Connection informationSupported connection types To connect the product with the USB cable To enable printer sharing on a Windows computerNetwork connection Connect to an integrated wireless Wlan 802.11 network What you need for an integrated wireless Wlan 802.11 network Related topics Wireless ad hoc network setupTo connect the product What you need for an ad hoc network Click the Wireless Networks tab Create a network profile for other operating systems Connect to additional computers on a network Communication mode Ad Hoc Encryption enabledConnect to a wireless ad hoc network Change basic network settings from the control panel Manage your network settings To print the network configuration Print network settingsRestore network defaults To restore network defaults Wireless Network Test prints Related topics To print the wireless test reportNetwork configuration page definitions General network settings Wireless 802.11 network settings Connection information Authentication type Encryption EWS Network glossary WEP Connection information How do I? How do To load an original on the glass Load originals and load paperLoad originals To load a thick publication on the glass Choose papers for printing and copying Recommended papers for printing and copying Recommended papers for printing only Load paper Additional papers to avoid when copyingPapers to avoid Load full-size paper or small-size photo paper To load full-size paper To load small-size photo paper in the input tray To load index cards in the input tray Load index cards To load envelopes Load envelopes Load other types of paper Avoid paper jams Clear paper jams on Load originals and load paper To print from a software application Print from your computerPrint from a software application Change the print settings for the current job Make the HP All-in-One the default printerSet the paper size To set the paper size To set the paper type for printing View the print resolutionSet the paper type for printing Change the print speed or quality To view the print resolutionChange the page orientation To select a print speed or quality Preview your print job Scale the document sizeChange the saturation, brightness, or color tone To change the default print settings Change the default print settingsPrinting shortcuts To preview your print job Delete printing shortcuts Create printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tab To print a borderless image Perform special print jobsPrint a borderless image To print a photo on photo paper Print a photo on photo paper Off applies no HP Real Life Technologies to the image Print on both sides Print using Maximum dpiTo print in Maximum dpi mode To print on both sides To print a multiple-page document as a booklet Print a multiple-page document as a booklet To print multiple pages on a single sheet Print multiple pages on a single sheet To print a multiple-page document in reverse order Print a multiple-page document in reverse order To reverse an image for iron-on transfers Reverse an image for iron-on transfersPrint on transparencies Print a poster Print a group of addresses on labels or envelopesTo print on transparencies To print a group of addresses on labels or envelopes Print a Web Expand Document Options, and then expand Printer FeaturesTo print a poster To print a Web To stop a print job from the product Stop a print jobTo stop a print job from the computer Click Printers or double-clickPrinters and Faxes Print Insert a memory card Use the photo features To print photos Print photosTo insert a memory card To save photos Save photos to your computer Photos To reprint an original photo Use the scan featuresMake reprints of your photos To scan to a computer Scan an image or document Edit a scanned document Edit a scanned image To stop scanning Stop scanning To make a copy from the control panel Use the copy featuresMake a copy Make multiple copies of the same original Change the copy settings for the current job To change the copy quality Change copy speed or quality Make a borderless copy of a photo Perform special copy jobs Resize an original to fit onto letter or A4 paper To resize a document from the control panel To stop copying Stop copying Use the copy features Handle the print cartridges Maintain the HP All-in-OneWork with print cartridges Check the estimated ink levels To check the ink levels from the HP Photosmart Software Replace the print cartridgesPrinter Toolbox appears Click the Estimated Ink Level tab Choose the right cartridge combination One Maintain the HP All-in-One Use the print cartridge protector Use a photo print cartridge Remove ink from your skin and clothing Exit ink-backup mode Ink-backup modeInk-backup mode output Align the print cartridges Advanced print cartridge maintenanceTo align newly installed print cartridges Clean the print cartridges To clean the print cartridge contacts Clean the print cartridge contacts One Clean the area around the ink nozzles To clean the area around the ink nozzles Clean the print cartridges on To print a self-test report Clean the HP All-in-OnePrint a self-test report Clean the glass Clean the exteriorClean the lid backing To clean the glass Turn off the HP All-in-One To order print cartridges from your desktop Shop for ink supplies Shop for ink supplies Setup troubleshooting TroubleshootingTroubleshooting common setup issues View the Readme file Product will not turn on Solution Solution 4 Contact HP to replace the power supply Solution 2 Reset the productSolution 3 Press the On button more slowly Solution 5 Contact HP support for service After setting up the product, it does not print Received a message that an Unknown Error has occurred To start the installation from a Windows computerTo uninstall the software and reset the product Minimum System Checks screen appears To uninstall the software completely More information about the Disk Cleanup utility To run the Disk Cleanup utilityClick Selective Startup Click the check box next to Do not show this message again To retry the USB connection To install the softwareRed X appears on the USB connect prompt Registration screen does not appear Uninstall and reinstall the softwareTo uninstall and reinstall the software Solution 1 Turn on the Broadcast Ssid option Network troubleshooting Solution 4 Unplug the Ethernet cable Solution 1 Turn on the networked devices Cannot connect to network during setupWeak signal Invalid passphrase during wireless setup Solution 3 Enter your network name Ssid carefullyInvalid WEP key during wireless setup Solution 3 Turn on the product Printer Not Found screen appears during installation To clear a paper jam from the rear door Paper jamsClear paper jams Information on paper Print quality troubleshooting Wrong, inaccurate, or bleeding colors Solution 4 Check to see if the product is in ink-backup mode Solution 3 Check the paper type Ink is not filling the text or graphics completely Solution 5 Check the print settingsSolution 6 Clean or replace the print cartridges Solution 2 Check the paper type Solution 1 Check the print settings Solution 5 Replace the print cartridge Solution 4 Check the print cartridges Solution 2 Use a higher print quality setting Solution 1 Check the paper type Printouts have horizontal streaks or lines Solution 3 Rotate the imageSolution 1 Make sure the paper is loaded correctly Solution 6 Replace the print cartridge Solution 4 Clean the print cartridge nozzlesSolution 5 Check the print cartridges Printouts are faded or have dull colors Clean the lid backing on Clean the glass on Solution 4 Clean the glass Printouts seem blurry or fuzzy Printouts have vertical streaks Solution 2 Use a higher quality imageSolution 3 Print the image in a smaller size Printouts are slanted or skewed Solution 2 Make sure only one type of paper is loadedSolution 3 Ensure that the rear door is securely installed To remove excess ink using plain paper Solution 1 Print on a page of plain paperSolution 2 Wait while the ink dries Ink streaks on the back of the paper To clean the rollers Solution 2 Check the print settingsSolution 3 Clean the rollers Solution 4 Contact HP support for service Print troubleshootingSolution 1 Use TrueType or OpenType fonts Solution 2 Align the print cartridges Envelopes print incorrectly Solution 1 Load the stack of envelopes correctlySolution 2 Check the envelope type Solution 1 Turn on the product Solution 3 Tuck the flaps to avoid paper jamsSolution 2 Load paper in the input tray Product is not responding Solution 4 Check the printer driver status Solution 3 Select the correct printerSolution 6 Remove all cancelled print jobs from the queue To check the printer driver status Solution 8 Make sure the print carriage can move freely Solution 7 Clear the paper jam Solution 1 Reset the product Solution 10 Reset the productSolution 2 Print a previously saved version of the document Product prints meaningless characters Nothing happens when I try to print Cause The product had a paper jam Print troubleshooting 139 To check your margin settings Solution 1 Check the printer marginsMargins are not printing as expected Pages in my document came out in the wrong order Text or graphics are cut off at the edge Solution 2 Verify the paper size settingSolution 3 Load the stack of paper correctly Solution 2 Check the layout of the document Solution 1 Check the margin settingsSolution 3 Load the stack of papers correctly To preview the print layout Blank page came out while printing Solution 4 Try printing with borders Solution 3 Check the print cartridge Memory card troubleshooting On button is blinking Solution 1 Remove and reinsert the memory cardMy memory card no longer works in my digital camera Photo light next to the memory card slots is blinking Product does not read the memory card Solution 2 Remove the additional memory cardSolution 1 Insert the memory card properly Solution 4 Reformat the memory card in your digital camera Solution 3 Remove the additional memory cardSolution 1 Install the product software To install the product software Solution 3 Turn on the computer Solution 2 Turn on the product Solution To map the network drive Scan troubleshootingSelect Reconnect at logon Scan halts Solution 3 Install the HP Photosmart Software Solution 1 Turn on your computerSolution 4 Start the HP Photosmart Software Scan fails Scanned image is incorrectly cropped Scanned image is blankScanned image has incorrect page layout Scanned image shows dotted lines instead of text Solution 2 Clean the glass and lid Solution 1 Adjust the brightness in the softwareSolution 3 Select the correct OCR language Text is incorrect or missing Scan feature does not work Copy troubleshootingSolution 1 Turn on the computer Solution 2 Check the cables Solution 2 Place the original correctly on the glass Nothing happens when I try to copy Parts of the original do not appear or are cut off Solution 5 Clear the paper jam Resize to Fit is not working as expected Solution 1 Scan, enlarge, and then print a copy Solution 3 Wipe the glass and the back of the document lid Image is cropped when I make a borderless copySolution 1 Use Resize to Fit to enlarge the photo Printout is blank Borderless copy has white space around the edges Solution 1 Scan, resize, and print the imageSolution 2 Use photo paper to make borderless copies Carriage jam ErrorsProduct messages Solution 3 Make sure the print carriage can move freely Solution 1 Clear the paper jam from the rear doorSolution 2 Clear the paper jam from the front Power connection Power cord and adaptor Power outlet To reset the product Solution 5 Print a self-test reportSolution 6 Reset the product Solution 7 Contact HP support for service Solution 2 Contact HP support Product stall errorMechanism error Solution 1 Clear the paper jam Firmware revision mismatch Carriage blockedDoor open Scanner failure Scan errorsMemory is full Solution 1 Verify if the software is installed correctly Solution 3 Verify if the Digital Imaging Monitor is running Solution 2 Refresh the Windows Device ManagerTo refresh the Windows Device Manager Cause The Digital Imaging Monitor was not running To check the status of the product Solution 5 Check the power supplyTo check the power supply To check the USB connection To scan using WIA Solution 7 Try scanning with Windows Image Acquisition WIA Press the Ctrl + Alt + Delete to open the Task Manager Solution 8 Disable the Lexbces serviceTo check for and disable the service On the General tab, in the Service status area, click Stop To disable the serviceComputer Management appears To back up the Registry On the General tab, in the Service status area, click Start To restart the serviceSolution 9 Run the Scan Diagnostic Utility Computer Management screen appears To check the USB chipset and controller Solution 11 Check the USB chipset and controller Troubleshooting To print a self-test report Solution 12 Uninstall and then reinstall the software More information about using a USB hub To uninstall the software completely Click Selective Startup To print a test Solution 1 Print a testUnable to print Solution 3 Disconnect and reconnect the USB cable Solution 2 Clear the print queueTo clear the print queue To disconnect and reconnect the USB cable To verify the print driver To verify that the product is set as the default printer Solution 6 Clear the print queue manually Solution 5 Check if the printer is paused or offlineTo check if the printer is paused or offline To clear the print queue manually To stop and restart the print spooler Solution 7 Stop and restart the print spoolerTo verify the software application To print from Notepad Solution 2 Check the power cord and USB cable Product might not be correctly installed To check the USB connection To uninstall and reinstall the product Solution 3 Restart the computerSolution 4 Uninstall and reinstall the product Select Click here to restart later Double-clickAdd/Remove Programs Product was not found To check the USB connection Solution 3 Restart the computer To uninstall and reinstall the software Product could not find available scan destinations Solution 1 Restart the computer To uninstall and reinstall the software Error occurred while communicating with the product Solution 2 Check the power cord and USB cable Solution 3 Restart the computer Solution 4 Uninstall and reinstall the product Missing HP Photosmart Software Solution 6 Contact HP support for service To install the HP Photosmart Software Solution 1 Install the HP Photosmart Software Unreadable files. NN files could not be read Error reading or writing the fileFile messages Solution 2 Print photos from the computer Solution 1 Reinsert the memory cardPhotos not found File not found Solution 2 Reformat the memory card in your digital camera Solution 1 Reinsert the memory card in the productGeneral user messages File corrupted Solution 2 Empty the Recycle Bin on your desktop Solution 1 Close some applications or restart your computerBorderless printing error Memory card error Card access error Solution 2 Push the memory card all the way forwardDisconnected Out of disk space Card is inserted incorrectly Use only one card at a timeCard is damaged Card is not fully inserted Paper messages Solution 3 Check the print settings Solution 1 Replace the rear doorSolution 2 Make sure the paper is loaded correctly Solution 5 Clean the rollers Paper jam or misfeed Paper mismatch Power and connection messagesWrong paper width Product not found Communication test failed Solution 2 Connect the product to the computer Two-way communication lost Improper shutdown Low on ink Print cartridge messages Carriage stall Power connection Power cord and adaptor Power outlet Solution 5 Print a self-test report Need alignment or alignment failed Solution 3 Check if print cartridges are fully inserted Solution 5 Print cartridge might be defective Solution 4 Align newly installed print cartridgesPrint cartridges incorrectly installed To make sure the print cartridges are installed correctly Troubleshooting Non-HP cartridges installed Solution 3 Remove and reinsert the print cartridges Solution 1 Insert the print cartridgesSolution 2 Remove the tape from the print cartridges Printing in ink-backup mode Solution 4 Contact HP support Print cartridges missing or not detected Solution 1 Reinsert the print cartridges Solution 2 Clean the print cartridge contacts Incompatible print cartridges Solution 3 Replace the print cartridge Solution 2 Contact HP support for service Solution 1 Check the print cartridgePrint cartridge is not intended for use in this product Print cartridges in wrong slot To make sure the print cartridges are installed correctly To determine which print cartridge is having the problem Print cartridge problem Tri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Troubleshooting Solution 2 Clean the print cartridge contacts Original HP ink depleted Previously used genuine HP cartridge installed Warranty HP warranty and support Before you call HP support After the phone support period Phone support period Placing a call HP Quick Exchange Service Japan Pack the HP All-in-One HP warranty and support Technical information Specifications Environmental product stewardship program Paper use Material safety data sheetsPlastics Recycling program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory model identification number Regulatory notices Vcci Class B compliance statement for users in Japan FCC statement Noise emission statement for Germany Regulatory wireless statements Exposure to radio frequency radiation European Union Regulatory Notice European Union regulatory notice Regulatory wireless statements 253 Chapter Index Symbols/Numerics 256 257 258