Improper shutdown, Two-way communication lost | HP C4599, C4580

Chapter 13

Troubleshooting

Cause: The product was not connected to the computer.

Improper shutdown

Solution: Press the On button to turn the product on and off.

Cause: The last time the product was used, it was not turned off properly. The product can be damaged if it is turned off by turning off the switch on a power strip or by using a wall switch.

Two-way communication lost

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Turn on the product

•Solution 2: Connect the product to the computer

Solution 1: Turn on the product

Solution: Look at the display on the product. If the display is blank and the On button is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product.

Cause: The product was turned off.

If this did not solve the issue, try the next solution.

Solution 2: Connect the product to the computer

Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below.

214 Troubleshooting

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HP C4599, C4580 manual Improper shutdown, Two-way communication lost

Contents

Windows Help HP Photosmart C4500 All-in-One series Page Contents HP warranty and support TroubleshootingMaintain the HP All-in-One Technical information HP Photosmart C4500 All-in- One series Help OneHP Photosmart seriesC4500 HelpAll- HP All-in-One at a glance HP All-in-One overview One overview Control panel features Settings Menu Default MenuMenu overview Scan/Reprint Menu Use the HP Photosmart Software Wireless Menu Start Here guide Find more information Find more information Supported connection types Connection informationUSB connection Network connection To enable printer sharing on a Windows computerTo connect the product with the USB cable Connect to an integrated wireless Wlan 802.11 network What you need for an integrated wireless Wlan 802.11 network To connect the product Wireless ad hoc network setupRelated topics What you need for an ad hoc network Click the Wireless Networks tab Create a network profile for other operating systems Connect to a wireless ad hoc network Communication mode Ad Hoc Encryption enabledConnect to additional computers on a network Change basic network settings from the control panel Manage your network settings To print the network configuration Print network settingsRestore network defaults To restore network defaults Wireless Network Test prints Related topics To print the wireless test reportNetwork configuration page definitions General network settings Wireless 802.11 network settings Connection information Authentication type Encryption EWS Network glossary WEP Connection information How do I? How do Load originals Load originals and load paperTo load an original on the glass To load a thick publication on the glass Choose papers for printing and copying Recommended papers for printing and copying Recommended papers for printing only Load paper Additional papers to avoid when copyingPapers to avoid Load full-size paper or small-size photo paper To load full-size paper To load small-size photo paper in the input tray To load index cards in the input tray Load index cards To load envelopes Load envelopes Load other types of paper Avoid paper jams Clear paper jams on Load originals and load paper Print from a software application Print from your computerTo print from a software application Change the print settings for the current job Make the HP All-in-One the default printerSet the paper size To set the paper size Set the paper type for printing View the print resolutionTo set the paper type for printing Change the print speed or quality To view the print resolutionChange the page orientation To select a print speed or quality Change the saturation, brightness, or color tone Scale the document sizePreview your print job To change the default print settings Change the default print settingsPrinting shortcuts To preview your print job Delete printing shortcuts Create printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tab Print a borderless image Perform special print jobsTo print a borderless image To print a photo on photo paper Print a photo on photo paper Off applies no HP Real Life Technologies to the image To print in Maximum dpi mode Print using Maximum dpiPrint on both sides To print on both sides To print a multiple-page document as a booklet Print a multiple-page document as a booklet To print multiple pages on a single sheet Print multiple pages on a single sheet To print a multiple-page document in reverse order Print a multiple-page document in reverse order Print on transparencies Reverse an image for iron-on transfersTo reverse an image for iron-on transfers Print a poster Print a group of addresses on labels or envelopesTo print on transparencies To print a group of addresses on labels or envelopes Print a Web Expand Document Options, and then expand Printer FeaturesTo print a poster To print a Web To stop a print job from the product Stop a print jobTo stop a print job from the computer Click Printers or double-clickPrinters and Faxes Print Insert a memory card Use the photo features To insert a memory card Print photosTo print photos To save photos Save photos to your computer Photos Make reprints of your photos Use the scan featuresTo reprint an original photo To scan to a computer Scan an image or document Edit a scanned document Edit a scanned image To stop scanning Stop scanning Make a copy Use the copy featuresTo make a copy from the control panel Make multiple copies of the same original Change the copy settings for the current job To change the copy quality Change copy speed or quality Make a borderless copy of a photo Perform special copy jobs Resize an original to fit onto letter or A4 paper To resize a document from the control panel To stop copying Stop copying Use the copy features Work with print cartridges Maintain the HP All-in-OneHandle the print cartridges Check the estimated ink levels To check the ink levels from the HP Photosmart Software Replace the print cartridgesPrinter Toolbox appears Click the Estimated Ink Level tab Choose the right cartridge combination One Maintain the HP All-in-One Use the print cartridge protector Use a photo print cartridge Remove ink from your skin and clothing Ink-backup mode output Ink-backup modeExit ink-backup mode To align newly installed print cartridges Advanced print cartridge maintenanceAlign the print cartridges Clean the print cartridges To clean the print cartridge contacts Clean the print cartridge contacts One Clean the area around the ink nozzles To clean the area around the ink nozzles Clean the print cartridges on Print a self-test report Clean the HP All-in-OneTo print a self-test report Clean the glass Clean the exteriorClean the lid backing To clean the glass Turn off the HP All-in-One To order print cartridges from your desktop Shop for ink supplies Shop for ink supplies Setup troubleshooting TroubleshootingTroubleshooting common setup issues View the Readme file Product will not turn on Solution Solution 3 Press the On button more slowly Solution 2 Reset the productSolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for service After setting up the product, it does not print Received a message that an Unknown Error has occurred To start the installation from a Windows computerTo uninstall the software and reset the product Minimum System Checks screen appears To uninstall the software completely More information about the Disk Cleanup utility To run the Disk Cleanup utilityClick Selective Startup Click the check box next to Do not show this message again Red X appears on the USB connect prompt To install the softwareTo retry the USB connection To uninstall and reinstall the software Uninstall and reinstall the softwareRegistration screen does not appear Solution 1 Turn on the Broadcast Ssid option Network troubleshooting Solution 4 Unplug the Ethernet cable Weak signal Cannot connect to network during setupSolution 1 Turn on the networked devices Invalid WEP key during wireless setup Solution 3 Enter your network name Ssid carefullyInvalid passphrase during wireless setup Solution 3 Turn on the product Printer Not Found screen appears during installation Clear paper jams Paper jamsTo clear a paper jam from the rear door Information on paper Print quality troubleshooting Wrong, inaccurate, or bleeding colors Solution 4 Check to see if the product is in ink-backup mode Solution 3 Check the paper type Solution 6 Clean or replace the print cartridges Solution 5 Check the print settingsInk is not filling the text or graphics completely Solution 2 Check the paper type Solution 1 Check the print settings Solution 5 Replace the print cartridge Solution 4 Check the print cartridges Solution 2 Use a higher print quality setting Solution 1 Check the paper type Solution 1 Make sure the paper is loaded correctly Solution 3 Rotate the imagePrintouts have horizontal streaks or lines Solution 5 Check the print cartridges Solution 4 Clean the print cartridge nozzlesSolution 6 Replace the print cartridge Printouts are faded or have dull colors Clean the lid backing on Clean the glass on Solution 4 Clean the glass Printouts seem blurry or fuzzy Solution 3 Print the image in a smaller size Solution 2 Use a higher quality imagePrintouts have vertical streaks Solution 3 Ensure that the rear door is securely installed Solution 2 Make sure only one type of paper is loadedPrintouts are slanted or skewed To remove excess ink using plain paper Solution 1 Print on a page of plain paperSolution 2 Wait while the ink dries Ink streaks on the back of the paper Solution 3 Clean the rollers Solution 2 Check the print settingsTo clean the rollers Solution 4 Contact HP support for service Print troubleshootingSolution 1 Use TrueType or OpenType fonts Solution 2 Align the print cartridges Solution 2 Check the envelope type Solution 1 Load the stack of envelopes correctlyEnvelopes print incorrectly Solution 1 Turn on the product Solution 3 Tuck the flaps to avoid paper jamsSolution 2 Load paper in the input tray Product is not responding Solution 4 Check the printer driver status Solution 3 Select the correct printerSolution 6 Remove all cancelled print jobs from the queue To check the printer driver status Solution 8 Make sure the print carriage can move freely Solution 7 Clear the paper jam Solution 1 Reset the product Solution 10 Reset the productSolution 2 Print a previously saved version of the document Product prints meaningless characters Nothing happens when I try to print Cause The product had a paper jam Print troubleshooting 139 To check your margin settings Solution 1 Check the printer marginsMargins are not printing as expected Pages in my document came out in the wrong order Solution 3 Load the stack of paper correctly Solution 2 Verify the paper size settingText or graphics are cut off at the edge Solution 2 Check the layout of the document Solution 1 Check the margin settingsSolution 3 Load the stack of papers correctly To preview the print layout Blank page came out while printing Solution 4 Try printing with borders Solution 3 Check the print cartridge Memory card troubleshooting On button is blinking Solution 1 Remove and reinsert the memory cardMy memory card no longer works in my digital camera Photo light next to the memory card slots is blinking Solution 1 Insert the memory card properly Solution 2 Remove the additional memory cardProduct does not read the memory card Solution 4 Reformat the memory card in your digital camera Solution 3 Remove the additional memory cardSolution 1 Install the product software To install the product software Solution 3 Turn on the computer Solution 2 Turn on the product Solution To map the network drive Scan troubleshootingSelect Reconnect at logon Scan halts Solution 3 Install the HP Photosmart Software Solution 1 Turn on your computerSolution 4 Start the HP Photosmart Software Scan fails Scanned image is incorrectly cropped Scanned image is blankScanned image has incorrect page layout Scanned image shows dotted lines instead of text Solution 2 Clean the glass and lid Solution 1 Adjust the brightness in the softwareSolution 3 Select the correct OCR language Text is incorrect or missing Scan feature does not work Copy troubleshootingSolution 1 Turn on the computer Solution 2 Check the cables Solution 2 Place the original correctly on the glass Nothing happens when I try to copy Parts of the original do not appear or are cut off Solution 5 Clear the paper jam Resize to Fit is not working as expected Solution 1 Scan, enlarge, and then print a copy Solution 3 Wipe the glass and the back of the document lid Image is cropped when I make a borderless copySolution 1 Use Resize to Fit to enlarge the photo Printout is blank Solution 2 Use photo paper to make borderless copies Solution 1 Scan, resize, and print the imageBorderless copy has white space around the edges Product messages ErrorsCarriage jam Solution 2 Clear the paper jam from the front Solution 1 Clear the paper jam from the rear doorSolution 3 Make sure the print carriage can move freely Power connection Power cord and adaptor Power outlet Solution 6 Reset the product Solution 5 Print a self-test reportTo reset the product Solution 7 Contact HP support for service Solution 2 Contact HP support Product stall errorMechanism error Solution 1 Clear the paper jam Door open Carriage blockedFirmware revision mismatch Memory is full Scan errorsScanner failure Solution 1 Verify if the software is installed correctly Solution 3 Verify if the Digital Imaging Monitor is running Solution 2 Refresh the Windows Device ManagerTo refresh the Windows Device Manager Cause The Digital Imaging Monitor was not running To check the power supply Solution 5 Check the power supplyTo check the status of the product To check the USB connection To scan using WIA Solution 7 Try scanning with Windows Image Acquisition WIA To check for and disable the service Solution 8 Disable the Lexbces servicePress the Ctrl + Alt + Delete to open the Task Manager On the General tab, in the Service status area, click Stop To disable the serviceComputer Management appears To back up the Registry On the General tab, in the Service status area, click Start To restart the serviceSolution 9 Run the Scan Diagnostic Utility Computer Management screen appears To check the USB chipset and controller Solution 11 Check the USB chipset and controller Troubleshooting To print a self-test report Solution 12 Uninstall and then reinstall the software More information about using a USB hub To uninstall the software completely Click Selective Startup Unable to print Solution 1 Print a testTo print a test Solution 3 Disconnect and reconnect the USB cable Solution 2 Clear the print queueTo clear the print queue To disconnect and reconnect the USB cable To verify the print driver To verify that the product is set as the default printer Solution 6 Clear the print queue manually Solution 5 Check if the printer is paused or offlineTo check if the printer is paused or offline To clear the print queue manually To stop and restart the print spooler Solution 7 Stop and restart the print spoolerTo verify the software application To print from Notepad Solution 2 Check the power cord and USB cable Product might not be correctly installed To check the USB connection Solution 4 Uninstall and reinstall the product Solution 3 Restart the computerTo uninstall and reinstall the product Select Click here to restart later Double-clickAdd/Remove Programs Product was not found To check the USB connection Solution 3 Restart the computer To uninstall and reinstall the software Product could not find available scan destinations Solution 1 Restart the computer To uninstall and reinstall the software Error occurred while communicating with the product Solution 2 Check the power cord and USB cable Solution 3 Restart the computer Solution 4 Uninstall and reinstall the product Missing HP Photosmart Software Solution 6 Contact HP support for service To install the HP Photosmart Software Solution 1 Install the HP Photosmart Software File messages Error reading or writing the fileUnreadable files. NN files could not be read Solution 2 Print photos from the computer Solution 1 Reinsert the memory cardPhotos not found File not found Solution 2 Reformat the memory card in your digital camera Solution 1 Reinsert the memory card in the productGeneral user messages File corrupted Solution 2 Empty the Recycle Bin on your desktop Solution 1 Close some applications or restart your computerBorderless printing error Memory card error Card access error Solution 2 Push the memory card all the way forwardDisconnected Out of disk space Card is inserted incorrectly Use only one card at a timeCard is damaged Card is not fully inserted Paper messages Solution 2 Make sure the paper is loaded correctly Solution 1 Replace the rear doorSolution 3 Check the print settings Solution 5 Clean the rollers Paper jam or misfeed Paper mismatch Power and connection messagesWrong paper width Product not found Communication test failed Solution 2 Connect the product to the computer Two-way communication lost Improper shutdown Low on ink Print cartridge messages Carriage stall Power connection Power cord and adaptor Power outlet Solution 5 Print a self-test report Need alignment or alignment failed Solution 3 Check if print cartridges are fully inserted Solution 5 Print cartridge might be defective Solution 4 Align newly installed print cartridgesPrint cartridges incorrectly installed To make sure the print cartridges are installed correctly Troubleshooting Non-HP cartridges installed Solution 2 Remove the tape from the print cartridges Solution 1 Insert the print cartridgesSolution 3 Remove and reinsert the print cartridges Printing in ink-backup mode Solution 4 Contact HP support Print cartridges missing or not detected Solution 1 Reinsert the print cartridges Solution 2 Clean the print cartridge contacts Incompatible print cartridges Solution 3 Replace the print cartridge Solution 2 Contact HP support for service Solution 1 Check the print cartridgePrint cartridge is not intended for use in this product Print cartridges in wrong slot To make sure the print cartridges are installed correctly To determine which print cartridge is having the problem Print cartridge problem Tri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Troubleshooting Solution 2 Clean the print cartridge contacts Original HP ink depleted Previously used genuine HP cartridge installed Warranty HP warranty and support Before you call HP support After the phone support period Phone support period Placing a call HP Quick Exchange Service Japan Pack the HP All-in-One HP warranty and support Technical information Specifications Environmental product stewardship program Paper use Material safety data sheetsPlastics Recycling program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory model identification number Regulatory notices Vcci Class B compliance statement for users in Japan FCC statement Noise emission statement for Germany Regulatory wireless statements Exposure to radio frequency radiation European Union Regulatory Notice European Union regulatory notice Regulatory wireless statements 253 Chapter Index Symbols/Numerics 256 257 258