Solution 7 Contact HP support for service | HP C4580, C4599 specification

The print carriage should move to the far right side of the product.

10.Reinsert the print cartridges in the appropriate slots.

11.Close the print cartridge door.

12.Load paper in the input tray.

13.If prompted, print a cartridge calibration page, and then scan it.

Cause: The product experienced an error and had to be reset.

If this did not solve the issue, try the next solution.

Solution 7: Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for technical support.

Cause: You might need assistance to enable the product or software to function properly.

Need alignment or alignment failed

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Incorrect type of paper is loaded in the input tray

•Solution 2: Make sure the protective tape is removed from the print cartridges

•Solution 3: Check if print cartridges are fully inserted

•Solution 4: Align newly installed print cartridges

•Solution 5: Print cartridge might be defective

Troubleshooting

Solution 1: Incorrect type of paper is loaded in the input tray

Solution: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment fails. Load unused plain white letter or A4 paper into the input tray, and then try the alignment again. If the alignment fails again, you might have a defective print cartridge.

Errors 219

Image 222

HP C4580, C4599 manual Solution 7 Contact HP support for service, Need alignment or alignment failed

Contents

Windows Help HP Photosmart C4500 All-in-One series Page Contents Maintain the HP All-in-One TroubleshootingHP warranty and support Technical information HP Photosmart C4500 All-in- One series Help OneHP Photosmart seriesC4500 HelpAll- HP All-in-One overview HP All-in-One at a glance Control panel features One overview Menu overview Default MenuSettings Menu Scan/Reprint Menu Wireless Menu Use the HP Photosmart Software Find more information Start Here guide Find more information Connection information Supported connection typesUSB connection To enable printer sharing on a Windows computer Network connectionTo connect the product with the USB cable What you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 network Wireless ad hoc network setup To connect the productRelated topics Click the Wireless Networks tab What you need for an ad hoc network Create a network profile for other operating systems Communication mode Ad Hoc Encryption enabled Connect to a wireless ad hoc networkConnect to additional computers on a network Manage your network settings Change basic network settings from the control panel Restore network defaults Print network settingsTo print the network configuration To restore network defaults Network configuration page definitions To print the wireless test reportWireless Network Test prints Related topics General network settings Wireless 802.11 network settings Connection information Authentication type Encryption Network glossary EWS WEP Connection information How do I? How do Load originals and load paper Load originalsTo load an original on the glass To load a thick publication on the glass Choose papers for printing and copying Recommended papers for printing and copying Recommended papers for printing only Papers to avoid Additional papers to avoid when copyingLoad paper Load full-size paper or small-size photo paper To load full-size paper To load small-size photo paper in the input tray Load index cards To load index cards in the input tray Load envelopes To load envelopes Load other types of paper Avoid paper jams Clear paper jams on Load originals and load paper Print from your computer Print from a software applicationTo print from a software application Set the paper size Make the HP All-in-One the default printerChange the print settings for the current job To set the paper size View the print resolution Set the paper type for printingTo set the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or quality Scale the document size Change the saturation, brightness, or color tonePreview your print job Printing shortcuts Change the default print settingsTo change the default print settings To preview your print job To create a printing shortcut Create printing shortcutsDelete printing shortcuts Click the Printing Shortcuts tab Perform special print jobs Print a borderless imageTo print a borderless image Print a photo on photo paper To print a photo on photo paper Off applies no HP Real Life Technologies to the image Print using Maximum dpi To print in Maximum dpi modePrint on both sides To print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet Print multiple pages on a single sheet To print multiple pages on a single sheet Print a multiple-page document in reverse order To print a multiple-page document in reverse order Reverse an image for iron-on transfers Print on transparenciesTo reverse an image for iron-on transfers To print on transparencies Print a group of addresses on labels or envelopesPrint a poster To print a group of addresses on labels or envelopes To print a poster Expand Document Options, and then expand Printer FeaturesPrint a Web To print a Web To stop a print job from the computer Stop a print jobTo stop a print job from the product Click Printers or double-clickPrinters and Faxes Print Use the photo features Insert a memory card Print photos To insert a memory cardTo print photos Save photos to your computer To save photos Photos Use the scan features Make reprints of your photosTo reprint an original photo Scan an image or document To scan to a computer Edit a scanned image Edit a scanned document Stop scanning To stop scanning Use the copy features Make a copyTo make a copy from the control panel Change the copy settings for the current job Make multiple copies of the same original Change copy speed or quality To change the copy quality Perform special copy jobs Make a borderless copy of a photo Resize an original to fit onto letter or A4 paper To resize a document from the control panel Stop copying To stop copying Use the copy features Maintain the HP All-in-One Work with print cartridgesHandle the print cartridges Check the estimated ink levels Printer Toolbox appears Click the Estimated Ink Level tab Replace the print cartridgesTo check the ink levels from the HP Photosmart Software Choose the right cartridge combination One Maintain the HP All-in-One Use a photo print cartridge Use the print cartridge protector Remove ink from your skin and clothing Ink-backup mode Ink-backup mode outputExit ink-backup mode Advanced print cartridge maintenance To align newly installed print cartridgesAlign the print cartridges Clean the print cartridges Clean the print cartridge contacts To clean the print cartridge contacts One Clean the area around the ink nozzles To clean the area around the ink nozzles Clean the print cartridges on Clean the HP All-in-One Print a self-test reportTo print a self-test report Clean the lid backing Clean the exteriorClean the glass To clean the glass Turn off the HP All-in-One Shop for ink supplies To order print cartridges from your desktop Shop for ink supplies Troubleshooting common setup issues TroubleshootingSetup troubleshooting View the Readme file Solution Product will not turn on Solution 2 Reset the product Solution 3 Press the On button more slowlySolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for service After setting up the product, it does not print To uninstall the software and reset the product To start the installation from a Windows computerReceived a message that an Unknown Error has occurred Minimum System Checks screen appears To uninstall the software completely Click Selective Startup To run the Disk Cleanup utilityMore information about the Disk Cleanup utility Click the check box next to Do not show this message again To install the software Red X appears on the USB connect promptTo retry the USB connection Uninstall and reinstall the software To uninstall and reinstall the softwareRegistration screen does not appear Network troubleshooting Solution 1 Turn on the Broadcast Ssid option Solution 4 Unplug the Ethernet cable Cannot connect to network during setup Weak signalSolution 1 Turn on the networked devices Solution 3 Enter your network name Ssid carefully Invalid WEP key during wireless setupInvalid passphrase during wireless setup Printer Not Found screen appears during installation Solution 3 Turn on the product Paper jams Clear paper jamsTo clear a paper jam from the rear door Print quality troubleshooting Information on paper Wrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 4 Check to see if the product is in ink-backup mode Solution 5 Check the print settings Solution 6 Clean or replace the print cartridgesInk is not filling the text or graphics completely Solution 1 Check the print settings Solution 2 Check the paper type Solution 4 Check the print cartridges Solution 5 Replace the print cartridge Solution 1 Check the paper type Solution 2 Use a higher print quality setting Solution 3 Rotate the image Solution 1 Make sure the paper is loaded correctlyPrintouts have horizontal streaks or lines Solution 4 Clean the print cartridge nozzles Solution 5 Check the print cartridgesSolution 6 Replace the print cartridge Printouts are faded or have dull colors Solution 4 Clean the glass Clean the lid backing on Clean the glass on Printouts seem blurry or fuzzy Solution 2 Use a higher quality image Solution 3 Print the image in a smaller sizePrintouts have vertical streaks Solution 2 Make sure only one type of paper is loaded Solution 3 Ensure that the rear door is securely installedPrintouts are slanted or skewed Solution 2 Wait while the ink dries Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Ink streaks on the back of the paper Solution 2 Check the print settings Solution 3 Clean the rollersTo clean the rollers Solution 1 Use TrueType or OpenType fonts Print troubleshootingSolution 4 Contact HP support for service Solution 2 Align the print cartridges Solution 1 Load the stack of envelopes correctly Solution 2 Check the envelope typeEnvelopes print incorrectly Solution 2 Load paper in the input tray Solution 3 Tuck the flaps to avoid paper jamsSolution 1 Turn on the product Product is not responding Solution 6 Remove all cancelled print jobs from the queue Solution 3 Select the correct printerSolution 4 Check the printer driver status To check the printer driver status Solution 7 Clear the paper jam Solution 8 Make sure the print carriage can move freely Solution 2 Print a previously saved version of the document Solution 10 Reset the productSolution 1 Reset the product Product prints meaningless characters Nothing happens when I try to print Cause The product had a paper jam Print troubleshooting 139 Margins are not printing as expected Solution 1 Check the printer marginsTo check your margin settings Pages in my document came out in the wrong order Solution 2 Verify the paper size setting Solution 3 Load the stack of paper correctlyText or graphics are cut off at the edge Solution 3 Load the stack of papers correctly Solution 1 Check the margin settingsSolution 2 Check the layout of the document To preview the print layout Solution 4 Try printing with borders Blank page came out while printing Memory card troubleshooting Solution 3 Check the print cartridge My memory card no longer works in my digital camera Solution 1 Remove and reinsert the memory cardOn button is blinking Photo light next to the memory card slots is blinking Solution 2 Remove the additional memory card Solution 1 Insert the memory card properlyProduct does not read the memory card Solution 1 Install the product software Solution 3 Remove the additional memory cardSolution 4 Reformat the memory card in your digital camera To install the product software Solution 2 Turn on the product Solution 3 Turn on the computer Select Reconnect at logon Scan troubleshootingSolution To map the network drive Scan halts Solution 4 Start the HP Photosmart Software Solution 1 Turn on your computerSolution 3 Install the HP Photosmart Software Scan fails Scanned image has incorrect page layout Scanned image is blankScanned image is incorrectly cropped Scanned image shows dotted lines instead of text Solution 3 Select the correct OCR language Solution 1 Adjust the brightness in the softwareSolution 2 Clean the glass and lid Text is incorrect or missing Solution 1 Turn on the computer Copy troubleshootingScan feature does not work Solution 2 Check the cables Nothing happens when I try to copy Solution 2 Place the original correctly on the glass Solution 5 Clear the paper jam Parts of the original do not appear or are cut off Solution 1 Scan, enlarge, and then print a copy Resize to Fit is not working as expected Solution 1 Use Resize to Fit to enlarge the photo Image is cropped when I make a borderless copySolution 3 Wipe the glass and the back of the document lid Printout is blank Solution 1 Scan, resize, and print the image Solution 2 Use photo paper to make borderless copiesBorderless copy has white space around the edges Errors Product messagesCarriage jam Solution 1 Clear the paper jam from the rear door Solution 2 Clear the paper jam from the frontSolution 3 Make sure the print carriage can move freely Power connection Power cord and adaptor Power outlet Solution 5 Print a self-test report Solution 6 Reset the productTo reset the product Solution 7 Contact HP support for service Mechanism error Product stall errorSolution 2 Contact HP support Solution 1 Clear the paper jam Carriage blocked Door openFirmware revision mismatch Scan errors Memory is fullScanner failure Solution 1 Verify if the software is installed correctly To refresh the Windows Device Manager Solution 2 Refresh the Windows Device ManagerSolution 3 Verify if the Digital Imaging Monitor is running Cause The Digital Imaging Monitor was not running Solution 5 Check the power supply To check the power supplyTo check the status of the product To check the USB connection Solution 7 Try scanning with Windows Image Acquisition WIA To scan using WIA Solution 8 Disable the Lexbces service To check for and disable the servicePress the Ctrl + Alt + Delete to open the Task Manager Computer Management appears To disable the serviceOn the General tab, in the Service status area, click Stop To back up the Registry Solution 9 Run the Scan Diagnostic Utility To restart the serviceOn the General tab, in the Service status area, click Start Computer Management screen appears Solution 11 Check the USB chipset and controller To check the USB chipset and controller Troubleshooting To print a self-test report More information about using a USB hub Solution 12 Uninstall and then reinstall the software To uninstall the software completely Click Selective Startup Solution 1 Print a test Unable to printTo print a test To clear the print queue Solution 2 Clear the print queueSolution 3 Disconnect and reconnect the USB cable To disconnect and reconnect the USB cable To verify that the product is set as the default printer To verify the print driver To check if the printer is paused or offline Solution 5 Check if the printer is paused or offlineSolution 6 Clear the print queue manually To clear the print queue manually To verify the software application Solution 7 Stop and restart the print spoolerTo stop and restart the print spooler To print from Notepad Product might not be correctly installed Solution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Solution 4 Uninstall and reinstall the productTo uninstall and reinstall the product Double-clickAdd/Remove Programs Select Click here to restart later Product was not found To check the USB connection Solution 3 Restart the computer To uninstall and reinstall the software Solution 1 Restart the computer Product could not find available scan destinations To uninstall and reinstall the software Error occurred while communicating with the product Solution 2 Check the power cord and USB cable Solution 3 Restart the computer Solution 4 Uninstall and reinstall the product Solution 6 Contact HP support for service Missing HP Photosmart Software Solution 1 Install the HP Photosmart Software To install the HP Photosmart Software Error reading or writing the file File messagesUnreadable files. NN files could not be read Photos not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer File not found General user messages Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera File corrupted Borderless printing error Solution 1 Close some applications or restart your computerSolution 2 Empty the Recycle Bin on your desktop Memory card error Disconnected Solution 2 Push the memory card all the way forwardCard access error Out of disk space Card is damaged Use only one card at a timeCard is inserted incorrectly Card is not fully inserted Paper messages Solution 1 Replace the rear door Solution 2 Make sure the paper is loaded correctlySolution 3 Check the print settings Solution 5 Clean the rollers Paper jam or misfeed Wrong paper width Power and connection messagesPaper mismatch Product not found Solution 2 Connect the product to the computer Communication test failed Improper shutdown Two-way communication lost Print cartridge messages Low on ink Carriage stall Power connection Power cord and adaptor Power outlet Solution 5 Print a self-test report Need alignment or alignment failed Solution 3 Check if print cartridges are fully inserted Print cartridges incorrectly installed Solution 4 Align newly installed print cartridgesSolution 5 Print cartridge might be defective To make sure the print cartridges are installed correctly Troubleshooting Non-HP cartridges installed Solution 1 Insert the print cartridges Solution 2 Remove the tape from the print cartridgesSolution 3 Remove and reinsert the print cartridges Solution 4 Contact HP support Printing in ink-backup mode Solution 1 Reinsert the print cartridges Print cartridges missing or not detected Solution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridge Incompatible print cartridges Print cartridge is not intended for use in this product Solution 1 Check the print cartridgeSolution 2 Contact HP support for service Print cartridges in wrong slot To make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problem Tri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Troubleshooting Solution 2 Clean the print cartridge contacts Previously used genuine HP cartridge installed Original HP ink depleted HP warranty and support Warranty Before you call HP support Phone support period Placing a call After the phone support period HP Quick Exchange Service Japan Pack the HP All-in-One HP warranty and support Specifications Technical information Environmental product stewardship program Plastics Material safety data sheetsPaper use Recycling program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices Regulatory model identification number FCC statement Vcci Class B compliance statement for users in Japan Noise emission statement for Germany Regulatory wireless statements Exposure to radio frequency radiation European Union regulatory notice European Union Regulatory Notice Regulatory wireless statements 253 Chapter Symbols/Numerics Index 256 257 258