Samsung UE32C6500UPXZT, UE46C6500UPXZT manual Troubleshooting, Issues Solutions and Explanations

Models: UE32C6510UPXZT UE37C6500UPXZT UE32C6500UPXZT UE55C6500UPXZT UE40C6500UPXZT UE46C6500UPXZT UE40C6510UPXZT

1 178
Download 178 pages 63.66 Kb
Page 53
Image 53

Troubleshooting

If you have any questions about the TV, first refer to this list. If none of these troubleshooting tips apply, please visit “www. samsung.com,” then click on Support, or contact the call centre listed on the back-cover of this manual.

Issues

Solutions and Explanations

Picture Quality

First of all, please perform the Picture Test and confirm that your TV is properly displaying test image.

 

(go to MENU - Support - Self Diagnosis - Picture Test) (p. 24)

 

If the test image is properly displayed, the poor picture may caused by the source or signal.

 

 

The TV image does not look as good as it

• If you have an analogue cable/set top box, upgrade to a digital set top box. Use HDMI or Component

did in the store.

cables to deliver HD (high definition) picture quality.

 

• Cable/Satellite subscribers: Try HD stations from the channel line up.

 

• Antenna connection: Try HD stations after performing Auto programme.

 

Many HD channels are up scaled from SD(Standard Definition) contents.

 

• Adjust the Cable/Set top box video output resolution to 1080i or 720p.

 

• Make sure you are watching the TV at the minimum recommended distance based on the size and

 

definition of the signal.

 

 

The picture is distorted: macro block error,

• Compression of video contents may cause picture distortion especially in fast moving pictures such

small block, dots, pixelization

as sports and action movies.

 

• Low signal level or bad quality can cause picture distortion. This is not a TV issue.

 

 

Colour is wrong or missing.

• If you’re using a component connection, make sure the component cables are connected to the

 

correct jacks. Incorrect or loose connections may cause colour problems or a blank screen.

 

 

There is poor colour or brightness.

• Adjust the Picture options in the TV menu. (go to Picture mode / Colour / Brightness / Sharpness)

 

(p. 15)

 

• Adjust Energy Saving option in the TV menu. (go to MENU - Picture - Eco Solution -

 

Energy Saving) (p. 15)

 

• Try resetting the picture to view the default picture settings. (go to MENU - Picture - Picture Reset)

 

(p.18)

 

 

There is a dotted line on the edge of the

• If the picture size is set to Screen Fit, change it to 16:9 (p. 17).

screen.

• Change cable/set top box resolution.

 

 

The picture is black and white.

• If you are using an AV composite input, connect the video cable (yellow) to the Green jack of

 

component input 1 on the TV.

 

 

When changing channels, the picture

• If connected with a cable box, please try to reset the cable box. Reconnect the AC cord and wait until

freezes or is distorted or delayed.

the cable box reboots. It may take up to 20 minutes.

 

• Set the output resolution of the cable box to 1080i or 720p.

 

 

Sound Quality

First of all, please perform the Sound Test to confirm that your TV audio is properly operating.

 

(go to MENU - Support - Self Diagnosis - Sound Test) (p. 24)

 

If the audio is OK, the sound problem may caused by the source or signal.

 

 

There is no sound or the sound is too low

• Please check the volume the of external device connected to your TV.

at maximum volume.

 

 

 

The picture is good but there is no sound.

• Set the Speaker Select option to TV Speaker in the sound menu (p. 19).

 

• If you are using an external device, make sure the audio cables are connected to the correct audio

 

input jacks on the TV.

 

• If you are using an external device, check the device’s audio output option (ex. you may need to

 

change your cable box’s audio option to HDMI when you have a HDMI connected to your TV).

 

• If you are using a DVI to HDMI cable, a separate audio cable is required.

 

• If your TV has a headphone jack, make sure there is nothing plugged into it.

 

 

The speakers are making an inappropriate

• Check the cable connections. Make sure a video cable is not connected to an audio input.

noise.

• For antenna or cable connections, check the signal strength. Low signal level may cause sound

 

distortion.

 

 

05InformationOher

English 53

Page 53
Image 53
Samsung UE32C6500UPXZT, UE46C6500UPXZT manual Troubleshooting, Issues Solutions and Explanations, 05InformationOher English

UE32C6510UPXZT, UE37C6500UPXZT, UE32C6500UPXZT, UE55C6500UPXZT, UE40C6500UPXZT specifications

Samsung has established itself as a leader in the television market, and their range of LED TVs is a testament to the innovation and quality the brand stands for. Among the popular models are the UE40C6510UPXZT, UE46C6500UPXZT, UE40C6500UPXZT, UE55C6500UPXZT, and UE32C6500UPXZT. Each of these models showcases advanced technology and features that enhance viewing experiences.

The Samsung UE40C6510UPXZT is a 40-inch LED TV that combines sleek design with impressive performance. One of its standout features is the Full HD resolution, which delivers sharp and vibrant images. Additionally, the TV includes Samsung’s HyperReal Engine, an advanced processor that ensures superior picture quality through enhanced clarity and color accuracy. The model also supports various connectivity options, including HDMI and USB ports, allowing users to easily connect external devices.

Moving on to the UE46C6500UPXZT, this 46-inch model is ideal for larger living spaces. It is equipped with Samsung’s Auto Motion Plus technology, which reduces motion blur while enhancing the fluidity of fast-moving scenes, making it perfect for sports and action movies. This model also offers a sleek crystal-clear design, with minimal bezels, which provides an immersive viewing experience.

The UE40C6500UPXZT is a 40-inch television that shares many of the same features with its counterparts, including Full HD resolution and the HyperReal Engine. Its Smart Energy Saving feature is a significant addition, which allows users to reduce energy consumption and minimize their environmental footprint without compromising on picture quality.

For those seeking a larger screen, the UE55C6500UPXZT boasts a 55-inch display, providing an expansive canvas for movies and gaming. This model also includes Smart TV capabilities, giving users access to a wealth of online content and streaming services.

Lastly, the UE32C6500UPXZT is a compact 32-inch model that is perfect for smaller rooms or as a secondary TV. Despite its size, it does not skimp on quality features, such as its Clear Motion Rate technology for reduced blurring during fast-paced scenes.

Collectively, these Samsung models exemplify state-of-the-art television technology, combining sleek designs with advanced features that cater to a variety of viewer needs. Whether for gaming, streaming, or watching movies, Samsung's C6500 and C6510 series provide a diverse range of choices for every home entertainment setup.