Troubleshooting

If you have any questions about the TV, first refer to this list. If none of these troubleshooting tips apply, please visit “www.samsung.com”, then click on Support, or contact the call centre listed on the back-cover of this manual.

Issues

Solutions and Explanations

The TV won’t turn on.

• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.

 

• Make sure the wall outlet is working.

 

• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns

 

on, refer to “Remote control does not work” below.

 

 

There is no picture/video.

• Check cable connections (remove and reconnect all cables connected to the TV and external

 

devices).

 

• Set your external device’s (Cable/Sat Box, DVD, Blu-ray etc) video outputs to match the connections

 

to the TV input. For example, if an external device’s output is HDMI, it should be connected to an

 

HDMI input on the TV.

 

• Make sure your connected devices are powered on.

 

• Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control.

 

• Reboot the connected device by reconnecting the device’s power cable.

 

 

The remote control does not work.

• Replace the remote control batteries with the poles (+/–) in the right direction.

 

• Clean the sensor’s transmission window on the remote.

 

• Try pointing the remote directly at the TV from 5~6 feet away.

 

 

The cable/set top box remote control

• Programme the Cable/Set remote control to operate the TV. Refer to the Cable/Set user manual for

doesn’t turn the TV on or off, or adjust the

the SAMSUNG TV code.

volume.

 

 

 

This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

You can keep your TV as optimum condition to upgrade the latest firmware on web site (samsung.com → Support → Downloads) by USB.

Licence

English - 18

Page 18
Image 18
Samsung UE37D6390SSXZG, UE46D6390SSXZG, UE32D6390SSXZG manual Troubleshooting, Licence, Issues Solutions and Explanations

UE40D6390SSXZG, UE46D6390SSXZG, UE37D6390SSXZG, UE55D6390SSXZG, UE32D6390SSXZG specifications

The Samsung D6390 series includes several models like the UE32D6390SSXZG, UE55D6390SSXZG, UE37D6390SSXZG, UE46D6390SSXZG, and UE40D6390SSXZG, offering a range of screen sizes to fit various entertainment needs. These televisions are designed to deliver an impressive viewing experience with advanced features and technologies.

One of the standout characteristics of the D6390 series is its LED backlighting, which enhances picture quality by providing bright and vivid images while maintaining excellent energy efficiency. The series utilizes Full HD resolution, ensuring that viewers enjoy sharp details and vibrant colors, making it ideal for watching movies, sports, and gaming.

The D6390 models support Samsung's HyperReal Engine, which optimizes picture quality by improving color accuracy, contrast, and sharpness. This technology elevates the viewing experience by producing lifelike images that engage the viewer. Additionally, these TVs are equipped with Wide Color Enhancer Plus technology, which enhances the range of colors displayed on the screen, allowing for more realistic and immersive visuals.

Smart features are also a hallmark of the D6390 series. The inclusion of Samsung's Smart Hub gives users access to a wide array of streaming services, applications, and social media platforms. With built-in Wi-Fi connectivity, users can easily connect to the internet and enjoy their favorite online content without any hassle.

Another notable feature is Samsung's AllShare technology, which enables seamless media sharing between devices. With AllShare, users can connect their smartphones, tablets, or other devices to the TV, allowing for easy streaming of videos, music, and photos right from their devices.

The D6390 series boasts a sleek design with ultra-thin bezels, which not only contributes to a modern aesthetic but also maximizes screen space for an enhanced viewing experience. The televisions come equipped with multiple HDMI and USB ports, offering flexibility for connecting various external devices, such as gaming consoles, Blu-ray players, and sound systems.

In summary, the Samsung D6390 series, with models like UE32D6390SSXZG, UE55D6390SSXZG, UE37D6390SSXZG, UE46D6390SSXZG, and UE40D6390SSXZG, combines advanced picture technologies and smart features, making them a compelling choice for anyone looking to upgrade their home entertainment system. With their impressive display quality, connectivity options, and smart capabilities, these TVs deliver a superior entertainment experience for users.