06 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung. com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected (

> Source).

 

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (

> Settings >

Support > Self Diagnosis > Start Picture Test or Start Sound Test).

 

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected

device.

 

•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels (

> Settings >

Broadcasting > Auto Tuning Settings > Auto Tuning).

 

–– This function is only available on certain models in specific geographical areas.

 

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Samsung UE49MU8000TXSQ, UE49MU8009TXZG, UE75MU8009TXZG, UE55MU8009TXZG Troubleshooting and Maintenance, TV won’t turn on
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UE49MU8000TXXU, UE55MU8000TXSQ, UE65MU8000TXMI, UE65MU8000TXXU, UE75MU8000TXZG specifications

The Samsung MU8000 series is a range of premium UHD televisions featuring exceptional specifications and cutting-edge technology. This lineup includes models such as the UE65MU8000TXSQ, UE49MU8000TXSQ, UE75MU8000TXSQ, UE82MU8000TXSQ, and UE55MU8000TXSQ, catering to diverse preferences and screen size requirements.

At the heart of the MU8000 series is Samsung’s Dynamic Crystal Color technology, which delivers a stunning range of colors, ensuring a lifelike viewing experience. With HDR10+ support, these televisions enhance contrast and brightness, providing crystal-clear images even in the darkest and brightest scenes. This feature enables viewers to experience content as intended by the creators, showcasing every detail with precision.

The MU8000 series is powered by Samsung’s proprietary 4K UHD engine, which ensures that upscaled content maintains high quality. Whether watching regular television, streaming online content, or viewing Blu-ray discs, the 4K resolution delivers sharper images and enhanced clarity.

Another noteworthy characteristic is the Precision Black technology, which utilizes local dimming to enhance contrast ratios, allowing deeper blacks and brighter whites. This feature is particularly beneficial for enhancing the overall quality of dark scenes, providing an immersive experience.

The Smart TV capabilities of the MU8000 series are another highlight, featuring Samsung's Tizen operating system that provides access to a plethora of apps and streaming services. Users can enjoy popular platforms such as Netflix, Amazon Prime Video, and YouTube directly from their television. The inclusion of Bixby, Samsung's voice assistant, adds a convenient way to navigate content and control smart home devices with voice commands.

Furthermore, the MU8000 models come with a sleek design featuring slim bezels and a modern finish that fits seamlessly into any living space. The cable management system helps in maintaining a clean and organized setup, allowing viewers to focus on the stunning visuals without any distractions.

Connectivity options are extensive, with multiple HDMI and USB ports, enabling users to connect gaming consoles, sound systems, and other devices effortlessly. The Samsung UE8000 series truly represents a well-rounded option for anyone looking for a premium television experience, merging cutting-edge technology with user-friendly features for an impressive viewing experience across all model sizes.
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