Troubleshooting SFM

Troubleshooting Instance Providers

Troubleshooting Instance Providers

This section describes techniques for troubleshooting instance providers, such as the CPU Instance Provider, Memory Instance Provider, Filter Metadata (FMD) Provider, and Environmental Providers.

 

 

Problem

 

 

The serial number and part number property of memory modules, or bulk

 

 

power supplies are not available.

 

 

Cause

 

 

Either or both of the following can be the cause of this problem:

 

 

• These properties are not supported on the system.

 

 

• The provider is not configured properly.

 

 

Solution

 

 

Complete the following steps to check whether the part number and

 

 

serial number are supported on the given system, and whether the

 

 

provider is configured properly:

Step

1.

Enter the following command at the HP-UX prompt:

 

 

# mstm

Step

2.

Select System in the product list.

Step

3. Click Tools –> Information –> Run.

 

 

If the name of the property is displayed in the output, the property is

 

 

supported.

 

 

 

NOTE

 

Not all properties are supported on every supported system.

 

 

Problem

 

 

 

 

Requests for instances do not return any value.

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