Troubleshooting SFM

Troubleshooting EVWEB

Cause

The Email Consumer is disabled.

Solution

To check whether the Email Consumer is running, enter the following command at the HP-UX prompt:

#ps -eaf grep sfmdb

The system registers the Email Consumer only when the first event subscription that has email as the destination is created. As the Email Consumer is initially inactive, you can disable or enable the Email Consumer only after an event subscription having an email as its destination, is created. Ensure that you have entered the correct email address while subscribing to an event.

To enable the Email Consumer, enter the following command at the

HP-UX prompt:

#/opt/wbem/bin/cimprovider -e -m EMEmailConsumerModule

If the Email Consumer is enabled, and the indications are not logged in the Event Archive, check for error logs in the /opt/sfm/log/sfm.log file. For further assistance, contact the HP support center.

NOTE

For you to enable or disable the Event Archive Consumer and the Email

 

Consumer, the CIM server must be running. EVWEB does not log events

 

when the Event Archive Consumer or the Email Consumer is disabled.

 

Problem

 

 

The response time for a command used to view indications from the Event

 

Archive is long.

 

Cause

 

The locale on your system is set to a language other than English.

 

Solution

 

To improve performance of the Event Viewer, set the locale to English.

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