Issues

 

Solutions and Explanations

There is no picture/Video.

 

• Check cable connections (remove and reconnect all cables connected to the TV and external

 

 

devices).

 

 

• Set your external devices’ (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the

 

 

connections to the TV input. For example, if an external device’s output is HDMI, it should be connect

 

 

to an HDMI input on the TV.

 

 

• Make sure your connected devices are powered on.

 

 

• Be sure to select the TV’s correct source by pressing the SOURCE button on the TV remote.

 

 

 

RF(Cable/Antenna) Connection

 

 

 

The TV is not receiving all channels.

 

• Make sure the Antenna cable is connected securely.

 

 

• Please try Plug & Play (Initial setup) to add available channels to the channel list. Go to MENU -

 

 

Setup - Plug & Play (Initial setup) and wait for all available channels to be stored (p. 11).

 

 

• Verify the Antenna is positioned correctly.

 

 

 

The picture is distorted: macro block error

 

• Compression of video contents may cause picture distortion, especially with fast moving pictures

small block, dots, pixelization

 

such as sports and action movies.

 

 

• A low signal can cause picture distortion. This is not a TV issue.

 

 

 

PC Connection

 

 

 

 

A “Mode Not Supported” message

 

• Set your PC’s output resolution and frequency so they match the resolutions supported by the TV (p. 31).

appears.

 

 

 

 

 

“PC” is always shown on the source list,

 

• This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected.

even if a PC is not connected.

 

 

 

 

 

The video is OK but there is no audio.

 

• If you are using a HDMI connection, check the audio output setting on your PC.

 

 

 

Network Connection (Depending on Models)

 

 

 

Wireless network connection failed.

 

• Samsung Wireless USB dongle is required to use a wireless network.

 

 

• Make sure the Network Connection is set to Wireless (p. 34).

 

 

• Make sure the TV is be connected to a wireless IP sharer (router).

 

 

 

Recording / Timeshift

 

 

 

 

The USB device is not recognized or a

 

• See the manual for the USB device to check that the USB device supports recording.

Device Format, Checking Device or

 

• If the USB device has a lock, ensure it is off.

Device Performance Test fails.

 

• Check that the USB device can be formatted when connected to the PC. Connect the USB to the TV

 

 

and format it. (Formatting may fail intermittently.)

 

 

• If a Device Performance Test or formatting failed, it means that there is a problem with the USB

 

 

hardware or the performance of the USB hardware is too low.

 

 

 

A message prompts me to format a USB

 

• If the USB device has a lock, ensure it is off.

device that has been working well.

 

• Recover the USB device using the recovery function in Checking Device.

 

 

 

The recording function does not work.

 

• Check that a USB device is connected.

 

 

• Check that the channel is a recordable digital channel.

 

 

• If the signal is weak or does not exist, the recording function will automatically be closed.

 

 

• The TV will not record if the USB device has no free memory space. Check that this is not the case.

 

 

 

Timeshift Mode does not work.

 

• Check that a USB device is connected.

 

 

• Radio channels and analogue broadcasts are not supported.

 

 

• Data broadcast channels are not supported.

 

 

• If the signal is weak or does not exist, the Timeshift Mode function will automatically be closed.

 

 

• Timeshift Mode cannot be performed if the USB device has no free memory space. Check that this

 

 

is not the case.

 

 

 

A message indicates a performance test

 

• These problems may occur if you use a low-capacity USB device that does not support recording.

failure, and the recording and

 

We recommend using the USB HDD.

Timeshift Mode functions do not work.

 

 

 

 

 

05 Other Information

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Samsung UE55C9000SWXXH, UE55C9000SWXXN, UE55C9000SWXZF, UE46C9000SWXXH, UE55C9000ZWXXH manual Other Information English
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UE55C9000ZWXXH, UE55C9000SWXZF, UE55C9000SWXXH, UE46C9000SWXXH, UE55C9000SWXZG specifications

Samsung is synonymous with advanced LCD television technology, and the UE55C9000SWXXN, UE46C9000ZWXXH, UE46C9000SWXXH, UE55C9000SWXXH, and UE46C9000ZWXXC models stand as a testament to its innovative prowess. These models, part of Samsung’s premium C9000 series, offer an impressive combination of cutting-edge features and striking design.

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