Diagnosing TV operational issues

Finding the contact information for service

Settings Support About This TV Try Now

You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's software version, Open Source Licence and other information you may need to get service support from a Samsung call agent or the Samsung website.

"" You can also view information by scanning the QR code of your TV.

Requesting service

Settings Support Request Support Try Now

You can request service when you encounter a problem with the TV. Select the item matching the problem that you encountered, and then select Request Now or Schedule Appointment Send. Your service request will be registered. A servicer near you will contact you to set up or confirm your service appointment. The Samsung Contact Centre will contact you to set up or confirm your service appointment.

""	You must agree to the terms and conditions for the service request.
"" This function is not available in specific geographical areas.
"" This function requires an Internet connection.
""	You can also start this function by pressing and holding the	button for 5 or more seconds.

You can diagnose issues with your TV and Smart Hub and run reset functions.

Settings Support Self Diagnosis Try Now

You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the Smart Hub and TV factory reset functions.

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UE43M5503AUXRU, UE49M5510AUXRU, UE49M5500AUXRU, UE32M5500AWXXN, UE55M5620AWXXN specifications

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