Samsung Troubleshooting Guide for TVs: Resolving Common Issues

The problem

Try this!

	If your TV is not connected to a cable or satellite box, run Auto Tuning (	Settings
Unable to find a Channel	Broadcasting Auto Tuning Settings Auto Tuning).
	"" This function is only available on certain models in specific geographical areas.

Store displays are all tuned to digital, HD (high definition) channels.

	If you have an analogue cable or satellite box, upgrade to a digital cable or satellite box. Use
	HDMI or Component cables to deliver HD (high definition) picture quality.
The TV image does not look	Many HD channels are upscaled from SD (Standard Definition) content. Look for a channel
	that is broadcasting HD content.
as good as it did in the store.
	●● Cable/Satellite Subscribers: Try HD channels from the channel lineup.
	●● Terrestrial/Cable Antenna Connection: Try HD channels after running the Auto Tuning
	function.
	Adjust the cable or satellite box's video output resolution to 1080i or 720p.
	The compression of video content may cause picture distortions, especially in fast moving
	pictures from sports programmes and action movies.
The picture is distorted.	If the signal reception is weak or poor, screen distortion may be visible but it is not a
	malfunction.
	Mobile phones used close to the TV (within 1 m) may cause noise on analogue and digital
	channels.
The colour is wrong or	If you’re using a Component connection, make sure that the Component cables are
	connected to the correct jacks. Incorrect or loose connections may cause colour problems or
missing.
	a blank screen.
	Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Colour settings.
The colour is poor or the	See if Energy Saving Mode (	Settings	General	Eco Solution	Energy Saving
	Mode) has been enabled.
picture is not bright enough.
	Try resetting the picture. (	Settings	Picture	Expert Settings	Reset
	Picture)
There is a dotted line on the	Change Picture Size to 16:9 Standard.
edge of the screen.
The picture is black and	If you are using AV, analogue equipment, disconnect the adapter from the Component (Blue)
white.	input jack on the TV and connect it to the AV In (Yellow) input jack.

"" If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre for assistance.

"" If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.

"" If the problem persists, check the signal strength or refer to the external device’s user manual.

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