Data Service

When the TV has difficulties using Data Service, these steps may help resolve the problem.

The Problem

Try this!

 

 

Why am I getting on-screen

If Auto Run Data Service is set to On, messages will automatically appear on the screen

when you watch a broadcast that supports the Data Service. If the broadcast doesn't

messages when I haven't

support the Data Service, no messages will appear on the screen.

selected the Data Service option?

If you do not wish to receive Data Service messages, disable Auto Run Data Service.

 

 

 

How do I hide Data Service

Press and hold the RETURN( ) button. If you do not wish to receive Data Service

messages?

messages, disable Auto Run Data Service.

 

 

 

Enabling the Auto Run Data Service option automatically displays messages on the

How do I use the Data Service?

screen whenever you watch a broadcast that supports the Data Service. You can press

the corresponding buttons shown on the screen to access additional features and

 

 

functions offered by that broadcast.

 

 

 

Interactive services include viewer surveys, quizzes, ticket requests, product

 

purchases, and other interactions between the viewer and the TV station. Generally,

 

you will need to set up an account with the broadcaster and log in to the account in

What is an interactive service and

order to enjoy the interactive services they offer. Note that interactive services are only

available when your TV is connected to the Internet. In addition, T-Commerce requires

how does it work?

that you have a certificate.

 

 

Copy your certificate from the computer to a USB device and connect that device to the

 

TV. (Interactive services are not being offered yet. The actual service launch date varies

 

depending on the broadcaster.)

 

 

A message displays "Receiving"

This indicates an error has occurred while receiving data. An execution error message

but no change happens.

will also appear on the screen. If this happens, try again.

 

 

Nothing appears on the screen

The Data Service may be initialising or the signal may have been severed by the

after the Data Service is

broadcaster.

launched.

 

 

 

The Schedule Recording/Timeshift Function Isn't Working

When Timeshift or Schedule recording aren't working, these steps may help resolve the problem.

The problem

Try this!

 

 

Check if there is a USB device connected to the TV.

Schedule Recording cannot be

Recording will automatically stop if the signal becomes too weak.

used.

Check the free space on the USB device. The function will not work if there isn't enough

 

storage space on the USB device.

 

 

 

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Samsung UE49M5510AKXXU Data Service, Schedule Recording/Timeshift Function Isnt Working, Schedule Recording cannot be
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