What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely.

•• Diagnose your TV

•• Adjust the TV settings for you

•• Perform a factory reset your TV

•• Install recommended firmware updates

How Does it Work?

Having a Samsung Tech remotely service your TV is really pretty simple

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1.Call Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management and Provide the Pin# to the agent.

4.The agent will then access your TV. That's it!

Troubleshooting

If you have any questions about the TV, first refer to this list. If none of these troubleshooting tips apply, please visit “www.samsung.com,” then click on Support, or contact the call centre listed on the back-cover of this manual.

Issues

Solutions and Explanations

 

 

The TV won’t turn on.

• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.

 

• Make sure the wall outlet is working.

 

• Try pressing the P button on the TV to make sure the problem is not the remote. If the TV turns on,

 

refer to “Remote control does not work” below.

 

 

There is no picture/video.

• Check the cable connections. Remove and reconnect all cables connected to the TV and external

 

devices.

 

• Set the video outputs of your external devices (Cable/Sat Box, DVD, Blu-ray etc) to match the TV's

 

input connections. For example, if an external device’s output is HDMI, it should be connected to

 

an HDMI input on the TV.

 

• Make sure your connected devices are powered on.

 

• Be sure to select the correct input source.

 

• Reboot the connected device by unplugging it, and then reconnecting the device’s power cable.

 

 

The remote control does not work.

• Replace the remote control batteries. Make sure the batteries are installed with their poles (+/–) in

 

the correct direction.

 

• Clean the sensor’s transmission window on the remote.

 

• Try pointing the remote directly at the TV from 5~6 feet away.

 

 

The cable/set top box remote control

• Programme the Cable/Set remote control to operate the TV. Refer to the Cable/Set-Top-Box user

doesn’t turn the TV on or off or adjust

manual for the SAMSUNG TV code.

the volume.

 

 

 

✎✎ To keep your TV in optimum condition, upgrade to the latest firmware on the Samsung web site by USB (Samsung.com > Support > Downloads).

✎✎ Some of above pictures and functions are available at specific models only.

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