Samsung UN32H5500, UN40H6350, UN48H5500, UN48H6400, UN55H6400 Getting Support

176

Getting Support

The TV has several built-in systems designed for user and TV system support.

Support through Remote Management

MENU > Support > Remote Management Try Now

If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose your

TV remotely. You will need to read and agree to the service agreement before using this feature. A

Samsung Electronics technician will then diagnose, repair, and update your TV remotely. These features

are only available when your TV is connected to the Internet.

Getting Remote Support

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can

remotely.

●Diagnose your TV

●Adjust the TV settings for you

●Reset your TV to its factory settings.

●Install recommended firmware updates

Contents

Main Contents II Quick Guide Connecting Antenna and External devices Using the Remote Control and Peripherals Smart Features II III TV Viewing IV Picture and Sound Settings Changing the Sound Mode and Using Sound Effects Sound Support Functions General IV V Setting the Time and Using the Timer Using the Screen Burn Protection and Energy Saving Features Using Anynet+ (HDMI-CEC) Troubleshooting VI Appendix Using Smart Hub Page Using Voice Control Using Motion Control Using the Samsung Smart Control Page Using Multi-Link Screen Antenna Connection Video Device Connections HDMI Connection Page Page Audio Input and Output Connections HDMI (ARC) Connection Digital Audio (Optical) Connection Audio Output Connection Connecting to a Computer Connecting Through the HDMI Port Connecting With a DVI to HDMI Cable Connecting Through Samsung Link Connecting Through DLNA Using Your Home Network Connecting To a Mobile Device Screen Mirroring Connecting via a mobile device Page Connecting Mobile Devices without a Wireless Router (Wi-Fi Direct) Connecting Through Samsung Link Connecting Through DLNA Using Your Home Network Specifying the Name of the TV on a Network Switching Between Video Sources Other Functions Available When You Display the Source List The Universal Remote Function Installing Batteries into the Samsung Smart Control The Low Battery Alarm Window Pairing the Samsung Smart Control Reconnecting the Samsung Smart Control Using the Samsung Smart Control Button Functions 26 27 a, b, {, } " Additional Functions b } { Operating the TV by Moving the Samsung Smart Control Using the Touch Pad and the Directional Buttons Moving the Focus or Pointer Entering a Menu / Selecting an Item Page Displaying and Using the On-Screen Remote a, b, {, } Page Controlling External Devices with the TV Remote - Using the Universal Remote Connecting the IR Extender Cable Setting Up the Universal Remote Control Universal Remote Features Controlling the TV with a Keyboard Connecting a Keyboard Connecting a USB Keyboard Connecting a Bluetooth Keyboard Using the Keyboard Changing Keyboards Input Languages, Keyboard Type, and Switch Language Key Controlling the TV with a Mouse Connecting a Mouse Connecting a USB Mouse Connecting a Bluetooth Mouse Using the Mouse Changing Mice Changing Mouse Buttons and Pointer Speed Entering Text Using the On-Screen QWERTY Keypad Using Additional Functions Establishing a Wired Internet Connection Using Cat 7 LAN Cables Connecting to a Wired Internet Network Automatically Connecting to a Wired Internet Network Manually Page Establishing a Wireless Internet Connection Connecting to a Wireless Internet Network Automatically Connecting to a Wireless Internet Network Manually Connecting to a Wireless Internet Network with WPS Troubleshooting Internet Connectivity Issues Troubleshooting Wired Internet Connectivity Issues Troubleshooting Wireless Internet Connectivity Issues Connected to a local network, but not to the Internet Network setup is complete, but unable to connect to the Internet Checking the Internet Connection Status Using Multiple Functions on a Single Screen (Multi-Link Screen) Launching Multi-Link Screen Using Multi-Link Screen Selecting a Feature Changing the Channel/Volume Smart Hub Testing Smart Hub connections Opening the First Screen Setting your favorite item Deleting browsing history Moving to the Panel Screen Using the Smart Hub Tutorial Resetting Smart Hub Using Smart Hub with a Samsung Account Creating a Samsung Account Page Signing in to a Samsung Account Linking Your Samsung Account to External Service Accounts Changing and Adding Information to a Samsung Account Deleting a Samsung Account from the TV Using the Games Panel Installing and Running a Game Quickly Installing Games Installing a Game from the Detailed Game Information Screen Launching a Game Managing Downloaded or Purchased Games Updating a Game Removing a Game Rating/Sharing/Reviewing a Game Using the SAMSUNG APPS Panel Using Supported Features via the Pop-Up Menu - Downloaded Apps Using Supported Features via the Pop-Up Menu - Recommended Apps Installing an App Quick Installation Installing an App from the Detailed App Information Screen Additional Notes Launching an App App Screen Icons Default Apps e-Manual Web Browser Relocating an App on the Apps Screen. Deleting an App from the TV Rating/Reviewing an App Updating Apps Using Other App Features and Functions Enabling Automatic Tickers Setting Push Notification Using Channel Bound Apps. Using the On TV Panel Viewing Detailed Program Information Configuring On TV Settings Using the MOVIES & TV SHOWS Panel Page Watching a Movie/TV Program Preventing Children from Watching Adult Content Rating and Sharing a Purchased Content Using the Multimedia Panel (Playing Photos, Videos, and Music) Playing Media Content Saved on a USB Device Playing Multimedia Content Saved on a Computer/Mobile Device Allowing Connections with a Computer/Mobile Device When Connected Through DLNA Using Your Home Network When Connected Through Samsung Link Playing Media Content Saved in a Storage Service Buttons and Functions Available While Viewing Photos Buttons and Functions Available While Viewing Videos 86 87 The following functions are available when you select the Settings button. " Buttons and Functions Available While Playing Music Functions on the Media Content List Screen Using the NewsON Panel News Weather Using the SOCCER Panel Setting Your Favorite Team Controlling the TV with Your Voice (Voice Control) Using Imperative Voice Control Using the Voice Recognition Tutorial Learning Voice Control Basics Changing the Voice Control Language Using Interactive Voice Control Enabling/Disabling TV Voice Selecting a Gender for the TV Voice Controlling the TV using Motions (Motion Control) [ Testing Ambient Illumination Using the TV Camera Checking Ambient Noise and Illumination (Motion Control Environment Check) Activating Motion Control Using the Motion Control Tutorial Learning Motion Control Basics Showing and Hiding Animated Motion Guide Adjusting Pointer Speed Motion Control Screen Layout Motion Control Layout on the TV Screen Motion Control Layout on the Smart Hub Screen Page Using Face Recognition [ Registering Your Face to Your Samsung Account Changing Your Login Method to Face Recognition Signing in to a Samsung Account Using Face Recognition Digital Broadcast Information at a Glance Using the Guide Channel Filter Navigating the Program Schedule Schedule Manager Viewing Detailed Information Checking Current Program Info Changing the broadcast signal Digital Channel Signal Info and Strength Recording Programs Formatting a USB Recording Device Managing USB Recording Devices Recording Programs Buttons and Functions Available While Recording a Program Managing the Schedule Recording List Viewing Recorded Programs Buttons and Features Available while playing Recordings Page 114 115 Managing Recorded Files Saved File List Features Setting Up a Schedule Viewing Digital Channel Schedule Viewing The Guide Screen Analog Channel Schedule Viewing Canceling a Schedule Viewing Editing a Schedule Viewing Using Timeshift Using the Channel List Registering, Removing, and Editing Channels Registering and Removing Channels Removing Registered Channels Adding Back Removed Channels Editing Registered Channels Program Rating Lock Blocking Programs Using the TV Rating Blocking based on Movie Rating (MPAA) Blocking Based on Canadian English Rating Blocking Based on Canadian French Rating Blocking Based on Downloadable U.S. Rating Watching Blocked / Restricted Programs Creating a Personal Favorites List Registering Channels as a Favorites Selecting from Favorite List Channels Only Editing a Favorites List Edit Favorites Screen Menu Items Page Page Making Sports Programs More Realistic with Soccer Mode Enabling Soccer Mode Extracting Highlights Automatically Functions Available While Watching Sports in Soccer Mode Viewing a game recorded in Soccer Mode TV-Viewing Support Features Showing Captions Enabling Captions Selecting the Caption Language Changing the Font Color, Caption Size, and Font Opacity Enabling the Audio Guide for the Video Description PIP Broadcast Viewing Scanning for Available Channels Selecting the Broadcast Audio Language Selecting the Broadcast Audio Language (Digital) Selecting the Broadcast Audio Language (Analog) Fine-Tuning the Screen Remove Scrambled Channels Changing the Picture Mode and Adjusting the Picture Quality Choosing the Right Picture Mode for the Viewing Environment Adjusting the Picture Quality for Each Picture Mode Applying the Current Picture Settings to Other Input Sources Fine-Tuning Each Picture Mode (Advanced Settings) Page Adjusting the Picture for Easier Viewing (Picture Options) Page Viewing in 3D Starting 3D Changing the 3D Mode Adjusting the 3D Effect Picture Support Functions PIP Broadcast Viewing Changing the Picture Size and Position Choosing the Right Screen Size Adjusting the Screen Position Listening to Audio Only with the Screen Turned Off (Picture Off) Resetting the Picture Mode Settings Changing the Sound Mode and Using Sound Effects Choosing the Right Sound Mode for the Environment Using Sound Effects Sound Support Functions Selecting Speakers Designating the TV's Installation Type Listening to TV Sound through Samsung Bluetooth Audio Enabling Digital Audio Output Listening to 3D Audio in 3D Mode Resetting All Sound Settings Setting the Time and Using the Timer Setting the Current Time Setting the Clock using Digital Broadcast Info If the Clock is Wrong in Auto Mode... Setting the Clock Manually Using the Timers Using the Sleep Timer Turning On the TV using On Timer Turning Off the TV Using the Off Timer Using the Screen Burn Protection and Energy Saving Features Preventing Screen Burn Using Energy Saving Features Using Anynet+ (HDMI-CEC) Setting Up Anynet+ (HDMI-CEC) Using Anynet+ (HDMI-CEC) Selecting an External Device Accessing the External Device's Menu Using the e-Manual Launching the e-Manual If a description doesn't fit on a single screen... Additional e-Manual Features Loading Pages using Keywords Accessing the Menu from the e-Manual Loading Reference Pages Updating the e-Manual to the Latest Version Configuring Auto Update Updating the TVs Software [ Update now Online Manually, Using a USB Flash Drive Enabling Automatic Software Updates Protecting the TV from Hacking and malicious code Checking the TV and Connected Storage Media If malicious code is detected... Automatically Scanning when the TV is Powered On Automatically Adding malicious code to the Blocked List Using Other Functions Setting Up a Password Changing the Menu Language Checking Notifications Enabling Voice Guides for the Visually Impaired Changing the Volume, Speed, Pitch and Level of Voice Guide Adjusting the Menu Transparency White Text on Black Background (High Contrast) Page Enabling Game Mode Enjoying Rich Colors and Superior Picture Quality (BD Wise) Registering the TV as a DivX-Certified Device (Watching For Pay DivX Movies) Restoring the TV to the Factory Settings Using the TV as a Display Model (exclusively for retail stores) Getting Support Support through Remote Management Getting Remote Support How Does it Work? Finding the Information You Need for Service There is a problem with the picture Testing the Picture 178 179 I can't hear the sound clearly Testing the Sound I can't see 3D images clearly. Testing 3D Picture Quality There is a problem with the broadcast. My computer won't connect. I can't connect to the Internet. 182 183 The Schedule Recording/Timeshift function isn't working. This function is not available in the U.S.A. and Canada. 184 Anynet+ (HDMI-CEC) isn't working. "On the Samsung Smart Control, press the KEYPAD button, and then select "On a standard remote, press the TOOLS button. A list appears. Select 184 185 I am having trouble launching/using apps. My file won't play. I want to reset the TV. Other Issues 186 187 Read Before Using 3D Viewing Mode 3D Precautions Page [ S-Recommendation Disclaimer S Recommendation with Voice Interaction S Recommendation Supported Resolutions for 3D Modes Read Before Using Voice, Motion, or Face Recognition Voice, Motion, and Face Recognition Precautions Face Recognition Using the TV Camera Motion Control Voice Control Requirements for Using Voice, Motion, or Face Recognition Requirements for Using Voice Recognition Requirements for Using Motion Recognition Requirements for using Face Recognition Read Before Using Apps Read Before Using the Web Browser Page Read Before Playing Photo, Video, or Music Files Photo, Video, and Music File Use Limitations Compatible Storage Devices for File Transfers 200 201 Supported External Subtitles "Certain files, depending on how they were encoded, may not play on the TV. Supported Internal Subtitles "Certain files, depending on how they were encoded, may not play on the TV. Supported Image Formats and Resolutions Supported Music Formats and Codecs 202 203 Supported Video Codecs "Certain files, depending on how they were encoded, may not play on the TV. Other Restrictions Video Decoders Audio Decoders Read After Installing the TV Picture Sizes and Input Signals Installing an Anti-Theft Lock Read Before Setting Up a Wireless Internet Connection Wireless Internet Precautions Wireless Security Protocols 206 207 Read Before Connecting a Computer (Supported Resolutions) IBM MAC VESA DMT 208 209 Supported Resolutions for Video Signals CEA-861 210 License Glossary