Getting Support, Getting Remote Support | Samsung UN48H6400 specification

Getting Support

The TV has several built-in systems designed for user and TV system support.

Support through Remote Management

MENU > Support > Remote Management Try Now

If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose your TV remotely. You will need to read and agree to the service agreement before using this feature. A Samsung Electronics technician will then diagnose, repair, and update your TV remotely. These features are only available when your TV is connected to the Internet.

Getting Remote Support

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely.

●● Diagnose your TV

●● Adjust the TV settings for you

●● Reset your TV to its factory settings.

●● Install recommended firmware updates

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Samsung UN48H6400, UN55H6400, UN48H5500 manual Getting Support, Support through Remote Management, Getting Remote Support

Contents

Manual Contents Smart Features TV Viewing General Troubleshooting Using Smart Hub Usability depends on your specific model and local region Using Smart Hub Using Voice Control Setting up Voice Control Using Motion Control Setting up Motion Control Using the Samsung Smart Control Setting the Samsung Smart Control Using the Samsung Smart Control Using Multi-Link Screen Using the Multi-Link Screen Antenna Connection Video Device Connections Hdmi Connection Component Connection Composite A/V Connection Audio Input and Output Connections Hdmi ARC Connection Digital Audio Optical Connection To use the TV as a Computer Monitor Connecting to a ComputerAudio Output Connection Connecting Through the Hdmi Port Connecting With a DVI to Hdmi Cable Connecting Through Samsung Link Connecting Through Dlna Using Your Home Network Connect Through Samsung Link Connecting To a Mobile DeviceConnect Through Dlna Using Your Home Network Menu Network Screen Mirroring Try Now Connecting via a mobile deviceScreen Mirroring Connecting by Automatically Allowing the Connection 222 333 Navigate to Menu Network Wi-Fi Direct Try Now 111 Specifying the Name of the TV on a Network Menu Network Device Name Try Now Universal Remote Function Switching Between Video SourcesOther Functions Available When You Display the Source List Installing Batteries into the Samsung Smart Control Low Battery Alarm Window Pairing the Samsung Smart Control Reconnecting the Samsung Smart Control Button Functions Source Additional Functions Caption, High Contrast, and Enlarge functions Operating the TV by Moving the Samsung Smart Control Entering a Menu / Selecting an Item Using the Touch Pad and the Directional ButtonsMoving the Focus or Pointer Scrolling on the Web Browser Displaying a Context-sensitive Menu in Smart HubChanging the Smart Hub Panel Displaying and Using the On-Screen Remote Tools Multi-Link Screen Speaker SettingsSchedule Manager Size Connecting the IR Extender Cable Menu System Universal Remote Setup Remote Setup Setting Up the Universal Remote ControlSelect the Universal Remote Setup icon Controlling an External Device with the TV Remote Universal Remote Features Connecting a Bluetooth Keyboard Connecting a KeyboardConnecting a USB Keyboard Menu System Device Manager Keyboard Settings Try Now Changing Keyboards Try Now Using the KeyboardInput Languages, Keyboard Type, and Switch Language Key Connecting a Bluetooth Mouse Connecting a MouseConnecting a USB Mouse Menu System Device Manager Mouse Settings Try Now Changing Mouse Buttons and Pointer Speed Try Now Using the MouseChanging Mice Try Now Primary Button Reset recommended text data Entering Text Using the On-Screen Qwerty KeypadUsing Additional Functions Recommended text Establishing a Wired Internet Connection Using Cat 7 LAN Cables Connecting to a Wired Internet Network Automatically Menu Network Network Settings Try Now Connecting to a Wired Internet Network Manually Menu Network Network Settings IP Settings Establishing a Wireless Internet Connection Connecting to a Wireless Internet Network Automatically Connecting to a Wireless Internet Network Manually Wireless network Connecting to a Wireless Internet Network with WPS IP auto setting failed Try Now Troubleshooting Internet Connectivity IssuesTroubleshooting Wired Internet Connectivity Issues No network cable found Try Now Try Now Unable to connect to a wireless router Try Now Try Now Troubleshooting Wireless Internet Connectivity IssuesWireless network connection failed, Try Now Try Now Checking the Internet Connection Status Menu Network Network Status Try Now Changing the Channel/Volume Using Multi-Link ScreenSelecting a Feature Launching Multi-Link Screen Menu Smart Hub Open Smart Hub Try Now Testing Smart Hub connectionsSmart Hub Menu Support Self Diagnosis Smart Hub Connection Test Deleting browsing history Setting your favorite itemOpening the First Screen On TV Moving to the Panel ScreenGames Menu Smart Hub Smart Hub Reset Using the Smart Hub TutorialResetting Smart Hub NewsON Menu Smart Hub Samsung Account Try Now Using Smart Hub with a Samsung AccountCreating a Samsung Account Page Menu Smart Hub Samsung Account Log Creating a Samsung Account using a Facebook AccountSigning in to a Samsung Account Disconnecting a Linked Account Linking Your Samsung Account to External Service AccountsLinking a Service Account Menu Smart Hub Samsung Account Link Service Accounts Menu Smart Hub Samsung Account Changing and Adding Information to a Samsung AccountDeleting a Samsung Account from the TV Download/Remove Using the Games PanelUsing Supported Features via the Pop-Up Menu View detail Installing a Game from the Detailed Game Information Screen Installing and Running a GameQuickly Installing Games Launching a Game Removing a Game Managing Downloaded or Purchased GamesUpdating a Game Rating/Sharing/Reviewing a Game Using the Samsung Apps Panel Delete Update AppsMove Multi Delete Installing an App Quick Installation Installing an App from the Detailed App Information Screen Additional Notes Manual Default AppsLaunching an App Web Browser Deleting an App Relocating an App on the Apps ScreenDeleting an App from the TV Updating Apps Setting Auto App UpdateRating/Reviewing an App Removing Multiple Apps Using Channel Bound Apps Using Other App Features and FunctionsSetting Push Notification Menu Smart Hub Apps Settings Try Now Program Recommendations by Time Using the On TV PanelViewing the Program Schedule of Digital Channels Popular Videos Viewing Detailed Program Information Removing Adult Content from the Recommended List Configuring On TV SettingsReceiving Recommended Content Notification Menu Smart Hub On TV Settings On TV Setup Movies Using the Movies & TV Shows PanelFeatured Trailers Play Content NowTV Shows Trending Menu Smart Hub VOD Rating Lock Preventing Children from Watching Adult ContentWatching a Movie/TV Program Navigate to Smart Hub and set VOD Rating Lock to On Writing a Content Review on an SNS Social Networking Site Rating and Sharing a Purchased ContentRating Content Using the Multimedia Panel Playing Photos, Videos, and Music Playing Media Content Saved on a USB Device Safely Removing a USB Device Playing Multimedia Content Saved on a Computer/Mobile Device Allowing Connections with a Computer/Mobile Device When Connected Through Dlna Using Your Home Network When Connected Through Samsung Link Playing Media Content Saved in a Storage Service Pause / Play SettingsButtons and Functions Available While Viewing Photos Previous / Next Buttons and Functions Available While Viewing Videos Rewind / Fast Forward Repeat Select SceneSubtitle Picture Size Repeat Sound ModeButtons and Functions Available While Playing Music Shuffle Sort By Functions on the Media Content List ScreenFilter Options Weather Using the NewsON PanelNews Using the Soccer Panel Deleting favorite teams Setting Your Favorite TeamModifying the Favorite Team List Select Options Delete Controlling the TV with Your Voice Voice Control Using Imperative Voice ControlUsing the Voice Recognition Tutorial Menu System Voice Control Menu System Voice Control Language Learning Voice Control BasicsChanging the Voice Control Language Using Interactive Voice Control Enabling/Disabling TV Voice Selecting a Gender for the TV Voice Menu System Motion Control Try Now Controlling the TV using Motions Motion ControlTesting Ambient Illumination Using the TV Camera Learning Motion Control Basics Using the Motion Control TutorialActivating Motion Control Menu System Motion Control Motion Control Try Now Returning to the previous menu Adjusting Pointer Speed Try NowShowing and Hiding Animated Motion Guide Try Now Moving from one Smart Hub panel to another Motion Control Screen Layout Motion Control Layout on the TV Screen Motion Control Layout on the Smart Hub Screen Displaying Hidden Icons When Using Smart Hub Select Take Picture Using Face RecognitionRegistering Your Face to Your Samsung Account Changing Your Login Method to Face Recognition Signing in to a Samsung Account Using Face Recognition Channel Filter Using the GuideDigital Broadcast Information at a Glance Navigating the Program Schedule To use Edit Favorite Channels Viewing Detailed InformationEdit Favorite Channels Menu Support Self Diagnosis Signal Information Try Now Changing the broadcast signalDigital Channel Signal Info and Strength Checking Current Program Info Recording Programs Formatting a USB Recording Device Format Device Default Recording DeviceManaging USB Recording Devices Check Device Select Broadcasting Schedule Manager Recording ProgramsInstant Recording Recording Buttons and Functions Available While Recording a Program Editing Schedule Recording Sessions Managing the Schedule Recording ListDeleting Schedule Recording Sessions Menu Broadcasting Schedule Manager Zoom Buttons and Features Available while playing RecordingsViewing Recorded Programs Stop Highlight Player Live TV Caption Repeat ModeSearch Multi-Track Sound Sorting the Saved File List Saved File List FeaturesManaging Recorded Files Options Guide Screen Setting Up a Schedule ViewingDigital Channel Schedule Viewing Program Info Screen Menu Broadcasting Schedule Manager Try Now Analog Channel Schedule ViewingProgram Info Screen Canceling a Schedule Viewing Editing a Schedule Viewing Pause Using TimeshiftGo to Live TV / Stop Timeshift Menu Broadcasting Channel List Try Now Using the Channel ListUsing Options Viewing the Added Channels or Favorites Lists Removing Registered Channels Registering, Removing, and Editing ChannelsRegistering and Removing Channels Menu Broadcasting Edit Channel Try Now Editing Registered Channels Adding Back Removed Channels Menu Broadcasting Program Rating Lock Blocking Programs Using the TV RatingProgram Rating Lock Categories on the left From the Mpaa Blocking based on Movie Rating MpaaBlocking Based on Canadian English Rating Watching Blocked / Restricted Programs Blocking Based on Canadian French RatingBlocking Based on Downloadable U.S. Rating Registering the Current Channel as a Favorite Creating a Personal Favorites ListRegistering Channels as a Favorites Menu Broadcasting Edit Favorites Try Now Selecting from Favorite List Channels Only Registering Multiple Channels as Favorites Copy to Favorites Editing a Favorites ListEdit Favorites Screen Menu Items Rename Favorites Select Change Fav Removing Registered Channels from a Favorites ListRearranging a Favorites List Renaming a Favorites List Copying Channels from One Favorites list to Another Extracting Highlights Automatically Making Sports Programs More Realistic with Soccer ModeEnabling Soccer Mode Record Functions Available While Watching Sports in Soccer ModeSave as Highlight Rewind Watch Live TV at the same time Viewing a game recorded in Soccer ModeFast forward Enabling Captions Try Now TV-Viewing Support FeaturesShowing Captions Selecting the Caption Language Try Now Font Style Return to DefaultSize Font Color Enabling the Audio Guide for the Video Description PIP Broadcast Viewing Selecting the Broadcast Audio Language Digital Scanning for Available ChannelsSelecting the Broadcast Audio Language Menu Broadcasting Channel Settings Clear Scrambled Channel Fine-Tuning the ScreenMenu Broadcasting Channel Settings Fine Tune Try Now Remove Scrambled Channels Changing the Picture Mode and Adjusting the Picture Quality Choosing the Right Picture Mode for the Viewing Environment Adjusting the Picture Quality for Each Picture Mode Fine-Tuning Each Picture Mode Advanced Settings For the LED 5500 series models Color SpaceWhite Balance For the LED 6300 series and higher Adjusting the Picture for Easier Viewing Picture Options LED Clear Motion Film Mode Try NowAuto Motion Plus Cinema Black Menu Picture 3D Viewing in 3DStarting 3D Changing the 3D Mode Menu Picture 3D 3D Mode Adjusting the 3D Effect Picture Support Functions Sound Select Changing the Picture Size and Position Choosing the Right Screen Size Try Now Menu Picture Reset Picture Try Now Resetting the Picture Mode SettingsAdjusting the Screen Position Try Now Menu Picture Picture Size Position Using Sound Effects Changing the Sound Mode and Using Sound EffectsChoosing the Right Sound Mode for the Environment Selecting Speakers Designating the TVs Installation TypeSound Support Functions Listening to TV Sound through Samsung Bluetooth Audio Enabling Digital Audio Output Listening to 3D Audio in 3D ModeResetting All Sound Settings Setting the Clock using Digital Broadcast Info Setting the Time and Using the TimerSetting the Current Time Menu System Time Clock Clock Mode Try Now Menu System Time Clock Time Offset Try Now If the Clock is Wrong in Auto ModeSetting the Clock Manually Menu System Time Clock Clock Set Try Now Turning On the TV using On Timer Using the TimersUsing the Sleep Timer Turning Off the TV Using the Off Timer Menu System Time Off Timer Try Now Preventing Screen Burn Using the Screen Burn Protection and Energy Saving FeaturesUsing Energy Saving Features Menu System Anynet+ HDMI-CEC Try Now Using Anynet+ HDMI-CECSetting Up Anynet+ HDMI-CEC Auto Turn Off Try Now Selecting an External Device Using Anynet+ HDMI-CECAccessing the External Devices Menu Anynet+ HDMI-CEC Launching the e-Manual Using the e-ManualAdditional e-Manual Features Configuring Auto Update Accessing the Menu from the e-ManualUsing History to Load Previously Read Pages Loading Reference Pages Menu Support Software Update Update now Try Now Update nowMenu Support Software Update Try Now Updating the TV’s Software Manually, Using a USB Flash Drive Checking the TV and Connected Storage Media Enabling Automatic Software UpdatesProtecting the TV from Hacking and malicious code Automatically Adding malicious code to the Blocked List Automatically Scanning when the TV is Powered OnMenu System Smart Security Settings Auto Scan If malicious code is detected Changing the Menu Language Using Other FunctionsSetting Up a Password Checking Notifications Channel List Source Guide On TV Voice Control Menu System Accessibility Voice GuideEnabling Voice Guides for the Visually Impaired White Text on Black Background High Contrast Adjusting the Menu TransparencyChanging the Volume, Speed, Pitch and Level of Voice Guide Expanding the Smart Hubs Focus Area Showing/Hiding the Samsung Logo while BootingEnabling the TV to Boot Faster Enabling/Disabling Sound Feedback Enjoying Rich Colors and Superior Picture Quality BD Wise Enabling Game ModeMenu System General Game Mode Try Now Menu System General BD Wise Menu System DivX Video On Demand Try Now Menu Support Use Mode Try Now Restoring the TV to the Factory SettingsMenu Support Self Diagnosis Reset Try Now Support through Remote Management Diagnose your TV Adjust the TV settings for youGetting Support Getting Remote Support Menu Support Contact Samsung Try Now Finding the Information You Need for ServiceHow Does it Work? Menu Support Self Diagnosis Picture Test Try Now There is a problem with the pictureTesting the Picture Sensor Setup or Auto Program Broadcasting Auto Program Cant hear the sound clearly Testing the SoundSet Sound Speaker Settings TV Sound Output to TV Speaker Menu Support Self Diagnosis Sound Test Try Now Menu Support Self Diagnosis 3D Picture Test Testing 3D Picture QualityCant see 3D images clearly Cant connect to the Internet There is a problem with the broadcastMy computer wont connect Schedule Recording cannot Schedule Recording/Timeshift function isnt workingDevice, Check Device, or Schedule Recording Anynet+ HDMI-CEC isnt working Anynet+ HDMI-CECfrom the list, and then a device Smart Hub Reset Am having trouble launching/using appsWant to reset the TV My file wont play Other Issues Signal Information Change the Use Mode Support Use Mode to Home Use Broadcasting option Read Before Using 3D Viewing Mode 3D PrecautionsPage Safety Precautions Recommendation Recommendation DisclaimerRecommendation with Voice Interaction Digital Channel Supported Resolutions for 3D ModesComponent Videos/Photos Using the TV Camera Read Before Using Voice, Motion, or Face RecognitionVoice, Motion, and Face Recognition Precautions Face Recognition Motion Control Voice Control Requirements for Using Motion Recognition Requirements for Using Voice, Motion, or Face RecognitionRequirements for Using Voice Recognition Requirements for using Face Recognition Read Before Using Apps Read Before Using the Web Browser Page Compatible Storage Devices for File Transfers Read Before Playing Photo, Video, or Music FilesPhoto, Video, and Music File Use Limitations Supported External Subtitles Supported Internal Subtitles Supported Image Formats and Resolutions Supported Music Formats and Codecs Supported Video Codecs Audio Decoders Other RestrictionsVideo Decoders Installing an Anti-Theft Lock Read After Installing the TVPicture Sizes and Input Signals Wireless Security Protocols Read Before Setting Up a Wireless Internet ConnectionWireless Internet Precautions Read Before Connecting a Computer Supported Resolutions IBM Vesa DMT Supported Resolutions for Video Signals CEA-861 License Open Source License Notice ARC Audio Return Channel Glossary480i/480p/720p/1080i/1080p DVI Digital Visual Interface Component Connection Dynamic versus Static IP AddressesEthernet

Samsung UN48H6400 Getting Support, Support through Remote Management, Getting Remote Support

Models: UN40H6350 UN55H6400 UN48H6400 UN48H5500 UN32H5500