The Problem

Try this!

 

When the TV is turned on, the remote control receiver flashes 5 times before the

 

screen turns on.

 

If you are having problems powering on your Samsung television, there are a

Problems Powering On

number of things to check before calling the service department. Confirm that the

TV's power cord is connected correctly at both ends and that the remote control

 

 

is operating normally. Make sure that the antenna cable or cable TV cable is firmly

 

connected. If you have a cable/satellite box confirm that it is plugged in and

 

turned on.

 

 

Unable to find a

If your TV is not connected to a cable box or satellite box, run Setup (System >

Channel

Setup) or Auto Program (Broadcasting > Auto Program).

 

 

 

Store displays are all tuned to digital, HD (high definition) channels.

 

If you have an analog cable/set top box, upgrade to a digital set top box. Use

 

HDMI or Component cables to deliver HD (high definition) picture quality.

The TV image does not

Many HD channels are upscaled from SD (Standard Definition) content. Look for a

channel that is broadcasting true HD content.

look as good as it did

●● Cable/Satellite Subscribers: Try HD channels from the channel lineup.

in the store.

●● Air/Cable Antenna Connection: Try HD channels after running the Auto Program

 

 

function.

 

Adjust the cable/satellite box's video output resolution to 1080i or 720p.

 

 

 

The compression of video content may cause picture distortions, especially in fast

 

moving pictures from sports programs and action movies.

The picture is distorted.

A weak or bad quality signal can cause picture distortions. This is not an issue

with the TV.

 

 

Mobile phones used close to the TV (within 3.2 ft) may cause noise in analog and

 

digital channels.

 

 

The color is wrong or

If you’re using a Component connection, make sure that the Component cables are

connected to the correct jacks. Incorrect or loose connections may cause color

missing.

problems or a blank screen.

 

 

 

The color is poor or

Go to the Picture menu and then adjust the Picture Mode, Brightness, Sharpness,

and Color settings.

the picture is not bright

See if Energy Saving (System > Eco Solution > Energy Saving) has been enabled.

enough.

Try resetting the picture. (Picture > Picture Reset)

 

 

 

There is a dotted line

If the Picture Size has been set to Screen Fit, change the setting to 16:9.

on the edge of the

Change the cable/satellite box resolution.

screen.

 

 

 

The picture is black

If you are using AV composite input, connect the video cable (yellow) to the TV's

and white.

green component jack.

 

 

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Samsung UN55H6400, UN48H5500, UN48H6400, UN40H6350, UN32H5500 manual Setup or Auto Program Broadcasting Auto Program