Troubleshooting

Checklist before SVC Calls

Symptom

 

Checklist

Measure to Take

 

 

 

 

Robotic vacuum

Check whether the power

 

cleaner cannot

 

plug of the charger is plugged

 

find the charger.

 

correctly into the outlet.

 

 

If there are any obstacles within

 

 

 

a range of about 1m in front of

 

 

 

the charger and about 0.5m

 

 

 

range to the left and right of the

 

 

 

charger, you should remove the

 

 

 

obstacles.

 

 

If there are any foreign

 

 

 

substances on the change pin,

 

 

 

wipe them off with a dry towel.

 

 

Is the VIRTUAL GUARD installed

Move the VIRTUAL GUARD to

 

 

near the charger?

another

 

 

 

place so that the robotic

 

 

 

vacuum cleaner can charge

 

 

 

automatically.

 

Is the distance detection

Change the direction of the

 

 

sensor of the VIRTUAL GUARD

VIRTUAL GUARD or set the

 

 

facing

distance to an appropriate value.

 

 

the charger?

 

Robotic vacuum

Are the batteries of the VIRTUAL

Replace the batteries.

cleaner passes

 

GUARD worn out?

(2 type D (LR20) alkaline

through the

 

 

batteries)

VIRTUAL GUARD.

 

 

 

 

Is the VIRTUAL GUARD set to

Set the VIRTUAL GUARD to

 

 

Guard

Fence (virtual wall) mode.

 

 

(virtual door) mode?

 

 

Is the Mode lamp turned off?

Check if the VIRTUAL GUARD

 

 

 

is turned off and then set the

 

 

 

VIRTUAL GUARD to a desired

 

 

 

mode.

The battery

Are you using manganese drycell

Replace the batteries with new

usage time of the

 

batteries?

alkaline batteries.

VIRTUAL GUARD

 

 

(2 type D (LR20) alkaline

is too short.

 

 

batteries)

In the display

Is the robotic vacuum cleaner

When the robotic vacuum

panel, From

 

forced to seperate from charger

cleaner is seperated or pressed

30,29,28,…

 

or pressed during charging?

during the charging, after 30-

the number is

 

 

second it returns to the charger

counted down.

 

 

for automatic recharging.

 

 

 

44_ Troubleshooting

 

 

 

Page 44
Image 44
Samsung VCR8855L3B/XEE, VCR8855L3B/XEF, VCR8855L3B/BOL manual Virtual Guard