Samsung VCR8855L3B/SWS, VCR8855L3B/XEO, VCR8855L3B/XET, VCR8855L3B/XEF, VCR8855L3B/BOL Virtual Guard

Troubleshooting

Checklist before SVC Calls

Symptom		Checklist	Measure to Take
Robotic vacuum	•	Check whether the power
cleaner cannot		plug of the charger is plugged
find the charger.		correctly into the outlet.
	• If there are any obstacles within
		a range of about 1m in front of
		the charger and about 0.5m
		range to the left and right of the
		charger, you should remove the
		obstacles.
	• If there are any foreign
		substances on the change pin,
		wipe them off with a dry towel.
	• Is the VIRTUAL GUARD installed		• Move the VIRTUAL GUARD to
		near the charger?	another
			place so that the robotic
			vacuum cleaner can charge
			automatically.
	• Is the distance detection		• Change the direction of the
		sensor of the VIRTUAL GUARD	VIRTUAL GUARD or set the
		facing	distance to an appropriate value.
		the charger?
Robotic vacuum	•	Are the batteries of the VIRTUAL	• Replace the batteries.
cleaner passes		GUARD worn out?	(2 type D (LR20) alkaline
through the			batteries)
VIRTUAL GUARD.
	• Is the VIRTUAL GUARD set to		• Set the VIRTUAL GUARD to
		Guard	Fence (virtual wall) mode.
		(virtual door) mode?
	•	Is the Mode lamp turned off?	• Check if the VIRTUAL GUARD
			is turned off and then set the
			VIRTUAL GUARD to a desired
			mode.
The battery	•	Are you using manganese drycell	• Replace the batteries with new
usage time of the		batteries?	alkaline batteries.
VIRTUAL GUARD			(2 type D (LR20) alkaline
is too short.			batteries)
In the display	•	Is the robotic vacuum cleaner	• When the robotic vacuum
panel, From		forced to seperate from charger	cleaner is seperated or pressed
30,29,28,…		or pressed during charging?	during the charging, after
the number is			30-second counts it is returning
counted down.			to the charger for recharging
			automatically.
44_ Troubleshooting