Troubleshooting

Check this list of possible problems and solutions before bringing your vacuum to a service center.

PROBLEM

possible solution

Vacuum cleaner won’t run

• Power cord not plugged in

• Check electrical plug

• Blown fuse/tripped breaker in home

• Check/ Replace fuse or reset breaker

 

 

Vacuum cleaner and tools won’t pick up dirt

 

 

• Incorrect Height Adjustment

• Adjust Powerfoot to correct height setting

• Hose not attached to suction opening

• Firmly push Hose Wand onto the suction

 

opening

• Twist Snap Hose not securely attached

• Make sure Twist Snap Hose is snapped

 

into locked position.

• Crack or hole in Hose

• Check Hose and replace if needed

• Broken or worn Drive Belt

• Replace Drive Belt, see pg. 10

• Rotating Floor Brush bristles worn

• Replace Brush

• Rotating Floor Brush jammed

• Remove brush and clean debris from

 

brush ends

• Clog in vacuum

• Clear clog, see pg. 8-9

• Dust Bin full

• Empty Dust Bin

• Dust Bin not installed properly

• Position correctly and lock in place

• Filters are dirty

• Check Pre-motor and Post-motor filters

• Mini Turbo Brush is clogged or debris is

• Maintaining Mini Turbo Brush, see pg. 11

wrapped around the brush roll

 

 

 

Visible dirt escaping from cleaner

 

 

 

• Dust Bin full

• Empty Dust Bin

• Filters missing or installed incorrectly

• Check Pre-motor and Post-motor filters

• Dust Bin installed incorrectly

for correct installation

• Pull out and re-attach Dust Bin correctly

 

 

Code No. DJ68-00000A (REV 0.0)

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Samsung VCU3360S31/SML manual Troubleshooting